HMV in Warrington's Golden Square shopping centre is quite small but packed with a wide selection of music and more! I found a recently released CD by one of my favourite artists, that I didn't even k... See more
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Location
Switch location85 / 86 Golden Square,, WA1 1QE Warrington, GB
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Went into the Warrington store to purchase a new release. Unfortunately, it wasn’t in-store but the assistant (Beth) was very helpful, ordered it for me and arrived in the store within 2 days. Very h... See more
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After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... See more
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What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... See more
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Company details
About hmv (UK) - Warrington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
85 / 86 Golden Square,, WA1 1QE, Warrington, United Kingdom
4.7
Excellent
232 reviews
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tthe staff were most he;pfulhe staff were most helpful ordering am…
the staff were most helpful ordering am large to my address because there wasnt one in, then replacing it witha small
October 2, 2023
Reply from hmv (UK) - Warrington
Hello Brenda
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Perfect
Perfect. Very communicative, great offers, great prices and very quick delivery. Very happy and highly recommend
September 26, 2023
Reply from hmv (UK) - Warrington
Hi Jenny
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
CD and DVD
Ordered CD and DVD to be delivered to the sore, I recieved regular emails regarding my order and let me know when it was ready to collect, when I went to the store to collect I could not get a signal to show my eamil the lady was very helful and found my order without my email she was very polite and friendly
September 23, 2023
Reply from hmv (UK) - Warrington
Hi Linda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff at the Warrington store were very…
Staff at the Warrington store were very helpful and ordered the item to come to my home, which was great
September 15, 2023
Reply from hmv (UK) - Warrington
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A simple way of shopping
A simple way of shopping, if it wasn't in stock it could be ordered, my first purchase had a scratch so took it back, and I was given a choice of pick up or home delivery, staff were helpful. Job done and tracking advice given, and picked up my replacement a few days later.
September 9, 2023
Reply from hmv (UK) - Warrington
Hi michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great DVD's at a great price
Great DVD's at a great price.
Delivery was on time great company
August 30, 2023
Reply from hmv (UK) - Warrington
Hi Christine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered my items and a few days later…
Ordered my items and a few days later on release day. I received an email telling me my items were available to collect. Staff always friendly and very helpful 🙂
August 15, 2023
Reply from hmv (UK) - Warrington
Hi Dan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
The box of the album I wanted was damaged so the sales assistant offered to order one to my home address free of delivery.
August 9, 2023
Reply from hmv (UK) - Warrington
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Lack of communication
Although I received a message saying item was dispatched from warehouse, I never received one from shop saying it had arrived.
August 9, 2023
Reply from hmv (UK) - Warrington
Hi steve
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Reply from hmv (UK) - Warrington
Hello,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
No delivery
Emailed the customer support about my purchase never arrived to the collection point and there is no answer what so ever in days.
July 21, 2023
Unprompted review
Reply from hmv (UK) - Warrington
Hi Norbert. We are sorry to hear that you have not yet received a response to your email. Our usual response timeframe is 72 hours. Please feel free to open up a live chat with us from Monday to Saturday 9-5pm or call us on 0333 323 4754 Monday to Friday 9-5pm, for immediate assistance. Thanks for your feedback.
Had stock and fast delivery to store
July 14, 2023
Reply from hmv (UK) - Warrington
Hi Kerry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistant helped me with confidence…
The assistant helped me with confidence and style it was a pleasure to do business with her
July 13, 2023
Reply from hmv (UK) - Warrington
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Item arrived damaged
Item arrived damaged, exchanged it very easily in high street store fantastic customer service
July 6, 2023
Reply from hmv (UK) - Warrington
Hi Edward
Thanks for your review! Hope you choose to shop with us again soon,
Thanks.
Ease of order and collection
June 14, 2023
Reply from hmv (UK) - Warrington
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The DVD you sent me was defective
The DVD you sent me was defective. It kept jumping in the DVD player and ruined the experience.
June 29, 2023
Reply from hmv (UK) - Warrington
Hi Paul
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Helpful staff after order delivery
I ordered the box set as a gift. The ordering process was easy to use, I was kept informed of its dispatch date, and then when it was delivered to the shop. The shop assistant in Warrington, was very helpful, warning me it was heavy, and helping to put it into my shopping bag, so we didn't drop it.
All in all, I was very pleased with this service, thank you.
June 16, 2023
Reply from hmv (UK) - Warrington
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Warrington HMV
Fantastic customer-friendly staff, nothing was too much trouble, very efficient, clearly explaines and importantly, service with a smile.
Well done the staff at HMV Warrington!
June 12, 2023
Reply from hmv (UK) - Warrington
Hello Shaun
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Order was processed quickly
Order was processed quickly, packed well & delivered to the store of my choice before the stated date. Very pleased. Assistant very polite when I went to collect my order.
June 7, 2023
Reply from hmv (UK) - Warrington
Hi Tracy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent Service and Product!
Excellent service, ordered in store and product arrived next working day. Very happy with purchase, could not find it anywhere else. Recommended!
June 4, 2023
Reply from hmv (UK) - Warrington
Hi Janet
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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