HMV in Warrington's Golden Square shopping centre is quite small but packed with a wide selection of music and more! I found a recently released CD by one of my favourite artists, that I didn't even k... See more
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Location
Switch location85 / 86 Golden Square,, WA1 1QE Warrington, GB
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Went into the Warrington store to purchase a new release. Unfortunately, it wasn’t in-store but the assistant (Beth) was very helpful, ordered it for me and arrived in the store within 2 days. Very h... See more
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After being frustrated by not being able to use my gift card online Beth H was very helpful and patient in ordering my DVD in-store. I picked a quieter time as I am slower than younger customers and o... See more
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What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOT... See more
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Company details
About hmv (UK) - Warrington
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
85 / 86 Golden Square,, WA1 1QE, Warrington, United Kingdom
4.7
Excellent
232 reviews
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Packaging skills lacking
The item was purchased online from the Warrington store, it was as described and arrived within the alloted time frame but whoever was in charge of packing it up for posting needs to learn this particular skill again. There was only one band of parcel tape around a piece of cardboard folded over itself a few times to vaguely resemble a box which meant somewhere along the line it fell apart and the item could easily have been lost or damaged. Thankfully someone at Royal mail picked up on this and placed the item and remains of the packaging in a plastic bag with a cover note to explain what had happened. Poor show HMV, I expected better for the price..
December 23, 2023
Reply from hmv (UK) - Warrington
Hi Darrell
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great service and quick delivery
October 5, 2023
Reply from hmv (UK) - Warrington
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in store were efficient when I…
Staff in store were efficient when I went to collect my online order - thanks.
December 20, 2023
Reply from hmv (UK) - Warrington
Thank you for taking the time to leave us a review.
We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
5 star service
Staff at Warrington store were helpful and although the website said the item was in store we couldn’t find it. No problem ordering it on line to be delivered very please with the service.
December 18, 2023
Reply from hmv (UK) - Warrington
Hello Peter
Thanks so much for taking the time to leave us a review.
We’re so pleased to learn of your experience in our Warrington store.
Thanks for shopping with hmv, see you again soon :-)
Fast delivery and excellent customer…
Fast delivery and excellent customer service. Very happy with my purchase and the staff.
December 16, 2023
Reply from hmv (UK) - Warrington
Hi duncan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Warrington
Hi michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album ordered in store quick delivery!
December 12, 2023
Reply from hmv (UK) - Warrington
Hi diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
i have never had any issues when…
i have never had any issues when shopping at the HMV Warrington store as I have always found the staff at this store to be very polite and helpful and act professional and the store is clean and tidy and when it comes to ordering or placing an order the items arrive on the day of release in store ready for me to collect and have never had any issues with staff members as i treat them as i would like to be treated with respect.
December 8, 2023
Reply from hmv (UK) - Warrington
Hi Shaun
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick efficient service staff polite…
Quick efficient service staff polite and courteous
December 9, 2023
Reply from hmv (UK) - Warrington
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn't find what I wanted in store
Couldn't find what I wanted in store, staff member very helpful and ordered online, was kept informed about delivery, delivery was fast
November 29, 2023
Reply from hmv (UK) - Warrington
Hi Jeanette
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Would use this service again
I was kept informed of delivery options at all times and received a txt when the item was ready for collection. The package was fully sealed and was the correct item.
December 2, 2023
Reply from hmv (UK) - Warrington
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Timely, efficient service.
What was great was that, unlike many companies, HMV did the simple things well - making life easier for me. I ordered 2 CDs - one of which had a set release date. I received appropriate update and BOTH CDs were available at the same time and in just 1 packet when I collected from the Warrington store.
November 29, 2023
Reply from hmv (UK) - Warrington
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy transaction fast delivery
November 28, 2023
Reply from hmv (UK) - Warrington
Hi Ray
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service in store
Great customer service in store. Home delivery - fast and efficient. Good quality product.
November 27, 2023
Reply from hmv (UK) - Warrington
Hi Julie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Warrington
Hi Nikita
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service as usual
November 15, 2023
Reply from hmv (UK) - Warrington
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
The assistant was very helpful getting an error on the HMV site rectified and then placing my order to be delivered to my home address. The order arrived within 2/3 days. Excellent customer service.
November 17, 2023
Reply from hmv (UK) - Warrington
Hi Carol
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Warrington
Hi Melanie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly staff
I was very happy with the items i bought at HMV and was served by friendly staff
November 9, 2023
Reply from hmv (UK) - Warrington
Hello Sophie,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Like using ‘click n collect’ at my…
Like using ‘click n collect’ at my local store, another order already in!
Nice store, good prices & very convenient.
November 2, 2023
Reply from hmv (UK) - Warrington
Hello Heather
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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