Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... See more
Company replied
Location
Switch locationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... See more
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It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... See more
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Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... See more
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Company details
About hmv (UK) - Wigan
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, United Kingdom
4.6
Excellent
173 reviews
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My HMV good experiences
I always love coming into my local HMV as the staff are so friendly and I enjoy browsing their selection of music items
November 11, 2024
Reply from hmv (UK) - Wigan
Hi Jake,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent.......Visited hmv store in wigan 30/11/24…
Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then tried again ,just as we where leaving the store he shouted us back to say that he had found it . Brilliant !!!. Steven is a lovely friendly person ,spotlessly clean and well dressed and we felt at ease talking to him ...
November 7, 2024
Reply from hmv (UK) - Wigan
Hi Carol
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wigan
Hi Malcolm
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
great story. Easy read
I just loved this book. The print size is just right - no eye strain. Easy to read ,in low light, in bed.
October 11, 2024
Reply from hmv (UK) - Wigan
Hi Dorothy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV in Wigan have been so unhelpful!
HMV in Wigan have been so unhelpful!
I went to collect my order but she didn’t have any bags to put the items in, so I couldn’t carry them home.
I told her I will have to leave it then and be refunded as I don’t drive and I’m disabled. I couldn’t carry them back home.
That was over a week ago, and she still has not processed the returns or refunded me.
Now Klarna are hassling me for payment. The woman in the store has classed me as ‘collecting them’. But she knows perfectly well that I never took the items home.
I have tried to contact hmv on numerous occasions to fix the issue, but I’m getting nowhere. Hmv have emailed me saying that they have tried to contact the Wigan branch. That’s the last that I heard about it
September 13, 2024
Reply from hmv (UK) - Wigan
Hi Jessica
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are liaising with the store and will update you shortly.
Kind regards.
Reply from hmv (UK) - Wigan
Hi Sharon
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service ordered in…
Excellent customer service ordered in store Friday got dvd Monday
September 14, 2024
Reply from hmv (UK) - Wigan
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wigan
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered DVD
Ordered DVD , very helpful staff and was informed of dispatch and when it had be delivered in store
August 16, 2024
Reply from hmv (UK) - Wigan
Hi Christine
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fantastic customer service and friendly…
Fantastic customer service and friendly staff always go above and beyond to help
July 19, 2024
Reply from hmv (UK) - Wigan
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
WOW!!
I noticed my house of Marley Bag of riddim 2 that I got in April was sounding funny, so I called the Wigan Office and they said I can come over to have it checked out. When I got there I got the best service I could have ever imagined from Tara, who made sure everything was sorted out in the most friendly manner ever. I got a replacement for my speaker which was great. Thank you Tara and the HMV Wigan Team. You definitely a customer for life‼️
June 10, 2024
Reply from hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
All was good. Ordered a CD to be collected from store. Got email correspondence with updates on the order. When collecting the CD the staff were really helpful and friendly. The product itself is good too.
June 4, 2024
Reply from hmv (UK) - Wigan
Hello Catherine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Wigan
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff who went the extra…
Very helpful staff who went the extra mile to make sure you manage to get what you need
May 15, 2024
Reply from hmv (UK) - Wigan
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great all-round experience
Great price, great delivery to the store, and fantastic customer service when I picked up the DVD.
April 15, 2024
Reply from hmv (UK) - Wigan
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic service when I was in store…
Fantastic service when I was in store purchasing Wednesday merchandise
March 28, 2024
Reply from hmv (UK) - Wigan
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered on line been in store today to…
Ordered on line been in store today to pick up. So easy the staff very helpful
March 28, 2024
Reply from hmv (UK) - Wigan
Hello Angela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service from ordering on line and…
Great service from ordering on line and collecting in store. Very helpful friendly staff. Received within a couple of days. Perfect HMV. Thank you
March 28, 2024
Reply from hmv (UK) - Wigan
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wigan
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My item hasn't been delivered to my…
My item hasn't been delivered to my address was due Tuesday 11th March by royal mail between 10.50 am to 2.50pm not came yet it's,3 days late tracker said it was getting delivered that day never came look on my email tells you the album cd waiting on
March 15, 2024
Reply from hmv (UK) - Wigan
Hi Lynda,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
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