Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... See more
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Location
Switch locationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... See more
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It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... See more
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Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... See more
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Company details
About hmv (UK) - Wigan
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, United Kingdom
4.6
Excellent
173 reviews
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Always great customer service at the…
Always great customer service at the Wigan branch.
March 9, 2024
Reply from hmv (UK) - Wigan
Hi Tony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered the new PET NEEDS album click…
Ordered the new PET NEEDS album click and collect. Went to HMV, once I’d received the email to say it was there, and picked it up. No fuss - Nice and easy. Thank you
February 21, 2024
Reply from hmv (UK) - Wigan
Hi Kay
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Haunted Mansion & Highlander Endgame dvds
I ordered my dvds online and had them delivered. They were delivered on time and I am looking forward to watching them.
February 24, 2024
Reply from hmv (UK) - Wigan
Hi Kay
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Simple and easy online ordering
Easy, quick with excellent communication re my online order in store pick up.
February 21, 2024
Reply from hmv (UK) - Wigan
Hi .Chris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good experience in the shop
Good experience in the shop in that assistant give the best advice on ordering an item that was out of stock.
Delivery of item was on time.
February 18, 2024
Reply from hmv (UK) - Wigan
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly helpful staff
February 11, 2024
Reply from hmv (UK) - Wigan
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very friendly and helpful
January 24, 2024
Reply from hmv (UK) - Wigan
Hi Louise
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent experience all around
Easy to find what I wanted and purchase online, easy to select collect from store, notified at each step of the shipping process up to arrival at store and available to collect. Staff in store great, very friendly and helpful
January 20, 2024
Reply from hmv (UK) - Wigan
Hi Douglas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store and staff always helpful…
Great store and staff always helpful and a great experience. Love going there to brows and shop.
January 22, 2024
Very helpful when visiting the hmv…
Very helpful when visiting the hmv store in Wigan and also ordering on line hmv was easy and safe with fast delivery 😀 👍
January 23, 2024
Reply from hmv (UK) - Wigan
Hi Dougie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great staff.
Got what we wanted,had it delivered to the store. Great service friendly staff.
January 17, 2024
Reply from hmv (UK) - Wigan
Hi Olive
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order and get refund
January 18, 2024
Reply from hmv (UK) - Wigan
Hi Sonja
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop order…
Made my order in shop and it was delivered to shop on time and I was kept informed of progress throughout
January 11, 2024
Reply from hmv (UK) - Wigan
Hi Alan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The place to go
My son always says that HMV is the place to go when looking for what you want, so it is my first choice when I need to get what I need.
January 10, 2024
Reply from hmv (UK) - Wigan
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great delivery and prices
January 3, 2024
Reply from hmv (UK) - Wigan
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the wigan store are…
The staff at the wigan store are friendly. Didn't have what I wanted in store but ordered it for me with choice of home or store delivery.
December 26, 2023
Reply from hmv (UK) - Wigan
Hi Ally
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered 2 CDs online
I ordered 2 CDs online it was really easy. They where delivered really quick in time for Christmas thank you.
December 23, 2023
Reply from hmv (UK) - Wigan
Hi Trevor,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I had to locate the parcel at the wrong…
I had to locate the parcel at the wrong address. I had given the shop assistant my correct address where I live..
December 23, 2023
Reply from hmv (UK) - Wigan
Hi Andrew
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Very helpful staff
December 22, 2023
Reply from hmv (UK) - Wigan
Hi Debra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wigan
Thank you Nick and merry christmas.
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