Visited hmv store in wigan 30/10/24 gentleman called Steven went above and beyond his duties to help us purchase a record that we desperately wanted . He tried their website and no luck and then trie... See more
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Location
Switch locationUnit 1, 19 Grand Arcade,, WN1 1BH Wigan, GB
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Two young female assistants behind counter today, one was dealing with an elderly man and one was dealing with my enquiry. She found what I wanted on the computer and ordered it. She was friendly and... See more
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It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact a... See more
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Went in the shop on Saturday morning and placed an order for a DVD. Received notification throughout the process. Received notification that the DVD was in the store ready for picking up on the Tuesd... See more
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Company details
About hmv (UK) - Wigan
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 1, 19 Grand Arcade,, WN1 1BH, Wigan, United Kingdom
4.6
Excellent
173 reviews
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Very helpful in the Wigan shop
December 14, 2023
Reply from hmv (UK) - Wigan
Hi Anne-Marie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff who explained clearly the…
Helpful staff who explained clearly the ordering process and were cheerful .
December 13, 2023
Reply from hmv (UK) - Wigan
Hello Joan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I really enjoy just looking around at…
I really enjoy just looking around at HMV I like how friendly the environment is and it is the best place for all geeks and big fans of pop culture and anime.
December 12, 2023
Reply from hmv (UK) - Wigan
Hi Kian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The lady assistant couldn't do enough…
The lady assistant couldn't do enough for me. At your Wigan HMV shop.
She works upstairs, and on my second visit to pick up my items the assistants down stairs were also very helpful.
They are All a credit to HMV.
Thank you for your service.
November 29, 2023
Reply from hmv (UK) - Wigan
Hi Michael,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Support was good but it took a while to…
Support was good but it took a while to arrive in store after being dispatched.
November 26, 2023
Reply from hmv (UK) - Wigan
Hi Bethany,
Thanks for leaving us a review.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Got everything i ordered packed well…
Got everything i ordered packed well came in time stated thanjs
November 19, 2023
Reply from hmv (UK) - Wigan
Hi Donna,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great pre-order options
Great pre-order option and good communication. Easy to collect and staff helpful
November 9, 2023
Reply from hmv (UK) - Wigan
Hi Beverley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Wigan
Hi Barbara
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Did everything you needed to do in a…
Did everything you needed to do in a pleasant and professional manner.
October 25, 2023
Reply from hmv (UK) - Wigan
Hi Mr Barlow
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order,and you told me when it…
Easy to order,and you told me when it was ready to collect.
October 21, 2023
Reply from hmv (UK) - Wigan
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very helpful and only waited a few…
Very helpful and only waited a few days for order to be picked up at store
October 15, 2023
Reply from hmv (UK) - Wigan
Hi Allan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
At the Wigan store. Fantastic service.
At the Wigan store. One DVD I had been looking for elsewhere was actually in stock and very reasonably priced. Another DVD I had found impossible to find except on line, at a high price. A colleague at Wigan told me it had been discontinued but found a copy in one of your warehouses in your records and ordered it for me. It was a QUARTER of the best price I had recently found elsewhere and was delivered to my home promptly within days. The price and delivery times were excellent and the member of staff was friendly, interested in my requests and more than helpful. The store itself was bright and welcoming with all stock well displayed and easy to navigate. I can't praise my experience enough.
October 13, 2023
Reply from hmv (UK) - Wigan
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service.
The member of staff who served me was excellent. Really helpful. My order was posted out to me and arrived quickly. Thank you.
October 7, 2023
Reply from hmv (UK) - Wigan
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service and quick…
Good customer service and quick delivery on items ordered, thankyou HMV
October 2, 2023
Reply from hmv (UK) - Wigan
Hi Lisa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It came quite quickly and it was a good…
It came quite quickly and it was a good price and the sales assistant was very helpful
October 2, 2023
Reply from hmv (UK) - Wigan
Hello Janet
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Arrived early and i read people who…
Arrived early and i read people who bought from Amazon were still waiting 5 days later. Always support high street chains.
September 22, 2023
Reply from hmv (UK) - Wigan
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful friendly staff
Helpful friendly staff, fast efficient service when ordering a item not in stock.
September 18, 2023
Reply from hmv (UK) - Wigan
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The in-store experience.
It’s really a pleasure to deal with people in store who know their job and add the human face to online shopping. Having goods delivered is useful but we need the physical shop where we can interact and browse the range of products.
September 9, 2023
Reply from hmv (UK) - Wigan
Hi Clive
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Wigan
Hi Zack
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Figure came in perfect condition
August 30, 2023
Reply from hmv (UK) - Wigan
Hi Corey
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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