It's so good to see hmv having vinyl on such great offers. Managed to nearly complete my Uriah Heep picture disc collection now. Also a big shout out to the manager and staff at the Worthing store fo... See more
Company replied
Location
Switch locationUnit 4, Montague Centre, Liverpool St, BN11 1YJ Worthing, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a Blu Ray online for collection from HMV in Worthing, West Sussex. I was emailed within 2 days to let me know that it was ready for collection: no hassle with delivery carriers, the whol... See more
Company replied
The staff were very helpful with tracking down the item i wanted to order,and explained it would be free delivery to store as well ,so one happy customer 😀
Company replied
My parcel had been delivered to wrong door by royal mail and subsequently went "missing" i went to hmv who couldn't have been more helpful they followed up with RM. But hmv sent a new delivery at no e... See more
Company replied
Company details
About hmv (UK) - Worthing
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 4, Montague Centre, Liverpool St, BN11 1YJ, Worthing, United Kingdom
4.7
Excellent
279 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service as always from HMV…
5 star service as always from HMV Worthing staff. I ordered various vinyl and cds this time that were due for release and the help, assistance and time taken to ensure all details were correct was excellent!
March 13, 2026
Reply from hmv (UK) - Worthing
Hi Dean
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Worthing store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Easy to find what I wanted online
Easy to find what I wanted online. Simple to arrange click and collect and pick up at local store.
March 13, 2026
Reply from hmv (UK) - Worthing
Hello Sally
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered a Blu Ray online for…
I ordered a Blu Ray online for collection from HMV in Worthing, West Sussex.
I was emailed within 2 days to let me know that it was ready for collection: no hassle with delivery carriers, the whole process couldn't have been easier! Friendly staff at HMV Worthing too!
March 12, 2026
Reply from hmv (UK) - Worthing
Hi Simon,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The Sound of the Colourfield
I knew the product was being released but did not know its name the staff were very helpful in finding this out and placing the order for me.
I had it delivered to store and received a message to say that it had arrived and was ready for collecting, which I did later the same day.
Great service and communication from all the staff involved.
February 27, 2026
Reply from hmv (UK) - Worthing
Hi Nicholas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The person I spoke to was very helpful
March 2, 2026
Reply from hmv (UK) - Worthing
Hi chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hi Toby
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Knowledgeable and helpful service
Olly was very knowledgeable and processed our order with speed and efficiency. He listened carefully to our problems with unusual names and addresses, and was good natured and friendly. Thank you for a very good experience (& we really like our new CD)
February 22, 2026
Reply from hmv (UK) - Worthing
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Simple to order and collect with…
Simple to order and collect with friendly and helpful staff.
February 12, 2026
Reply from hmv (UK) - Worthing
Hello Ellie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service from olly at worthing…
Excellent service from olly at worthing store.
Quick service for delivery
February 15, 2026
Reply from hmv (UK) - Worthing
Hi MARIA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Enjoyable experience viewing all 4k and…
Enjoyable experience viewing all 4k and blu ray films etc,always first class service and ordering films and purchasing films the staff are always helpful , outstanding staff Sophie and Olly .
January 30, 2026
Reply from hmv (UK) - Worthing
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Worthing
Hello Mr Albuery,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy ordering process
Easy ordering process, arrived at store quickly and store staff really helpful on collection
January 22, 2026
Reply from hmv (UK) - Worthing
Hi Kate,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy return
I was waiting for something for Christmas and this came exactly when stated. I had to return an item and the assistant could not have been more helpful in sorting this out.
The admin email and refund were dealt with promptly.
December 15, 2025
Reply from hmv (UK) - Worthing
Hi Louise
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered an out of stock CD one week…
Ordered an out of stock CD one week before Xmas, promised delivery on the Monday, great staff, good comms on order and HMV delivered, no issues Happy customer.
January 7, 2026
Reply from hmv (UK) - Worthing
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
On the website it listed it as a…
On the website it listed it as a cassette twice and it turned out to be a CD
January 10, 2026
Reply from hmv (UK) - Worthing
Hi Jacob
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Too long for delivery ,not in time for…
Too long for delivery ,not in time for Christmas .
January 7, 2026
Reply from hmv (UK) - Worthing
Hi Andrew,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We apologise for any disappointment that may have been caused as a result of this delay.
Reply from hmv (UK) - Worthing
Hello Hector
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great vinyl
Great vinyl arrived at the store promptly. Staff friendly on collection.
December 21, 2025
Reply from hmv (UK) - Worthing
Hi Julia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Helpful and competent staff
Helpful and competent staff; have always found the Worthing staff to be exceptionally knowledgeable and friendly and a pleasure to deal with
December 4, 2025
Reply from hmv (UK) - Worthing
Hello Valerie
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.