hmv (UK) - Yeovil Reviews 

198
TrustScore 4.5 out of 5

4.7

Unit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX Yeovil, GB


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Rated 5 out of 5 stars

Whether it is online or in store THE HMV experience is always top notch. All stock easy to find, website easy to navigate and prices are very competitive. Staff at Yeovil branch are always friendly... See more

Company replied

Rated 5 out of 5 stars

Looking for specific vinyl and swapping a duplicate from Christmas with not gift receipt. Didn’t question validity and swapped for a credit note which I used with help to order a specific vinyl that... See more

Company replied

Rated 5 out of 5 stars

Two great staff helped me over and above with two separate queries excellent customer service. One man in particular he may be the manager he has been in the Yeovil branch for absolute years I want... See more

Company replied

Rated 5 out of 5 stars

I could order CDs from Amazon without ever leaving my chair but I like to support high street stores. HMV are always helpful so I patronise them when I'm in Yeovil (Somerset). So far they haven't let... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Yeovil

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit 16, Vicarage Walk, Quedam Shopping Centre, BA20 1EX, Yeovil, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

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1-star

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4.7

All reviews

(198)

31,086 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

Very good customer service

December 10, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Paula

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Polite and helpful

The staff are excellent and always smiling and very helpful and give good service a credit to the shop .

December 6, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Roger

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Ordered exactly what I wanted

Ordered exactly what I wanted, arrived in store within 5 days.

November 14, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Customer,

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon

Rated 5 out of 5 stars

Friendly helpful staff

November 18, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Mrs Rhodes

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy purchase and simple collection.

Easy purchase and simple collection.

November 15, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Amanda

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Staff are a bit rude

November 9, 2025
Unprompted review
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hello adam

Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.

So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.

Rated 5 out of 5 stars

Speedy service and very convenient for…

Speedy service and very convenient for me to collect in store.

November 16, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Simon

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Hmv yeovil, Amazing staff

Very helpfull knowlegable staff who give the best in store experiance, Hmv well set up & stocked

November 14, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hello Timothy

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Always very helpful

I could order CDs from Amazon without ever leaving my chair but I like to support high street stores.
HMV are always helpful so I patronise them when I'm in Yeovil (Somerset). So far they haven't let me down, however obscure my requests for Deathcore CDs

October 10, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi David

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Really helpful

The man, Mark at your Yeovil branch was really very helpful and went out of his way to help find what I wanted

October 3, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Dave

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Top communication quick delivery top…

Top communication quick delivery top item

September 28, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi there,

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Music

Ease of order, well informed when item was available to pick up from local store very friendly staff

September 20, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Garry

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

I've experienced proper customer…

I've experienced proper customer service. Good email contact. Cd was well packed. I'm very pleased.

September 13, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Dawid

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Everything was easy and straight…

Everything was easy and straight forward.

September 16, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Dorothy

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

HMV Yeovil

I collected a click and collect CD from Yeovil. The whole process from ordering to collection was excellent.

August 31, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Peter

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Nice and easy

Easy to order online and pick up from the store

August 31, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Steve

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Great customer service

Easy to order from the website and free pick up for our local HMV store. As usual the staff in the store very friendly and helpful, also very knowledgeable.

August 28, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Janet

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpful when looking for a certain…

Very helpful when looking for a certain cd. Wasn't in stock so was ordered and arrived very quickly

July 26, 2025
hmv (UK) - Yeovil logo

Reply from hmv (UK) - Yeovil

Hi Jon

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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