HobbySew Reviews 

252
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

I bought the Decor Pro 99 last November and all of a sudden its just stopped working tried to get the guarantee but the link sent with the receipt takes me to an unknown website with nothing on i... See more

Rated 5 out of 5 stars

Hadn't completely made my mind up so needed a bit of help choosing a sewing machine. Very helpful on the phone didn't try to steer me to a more expensive model so ordered the necchi millipunti M226. 2... See more

Rated 5 out of 5 stars

I purchased this on an offer from HobbySew as the price was brilliant compared with other sites. The machine itself is much better than expected, well built with easy to follow instructions and a qu... See more

Rated 5 out of 5 stars

Had a bit of an iffy start as my machine took a while to arrive. The chairman called me personally to sort out issues and another machine was sent out that day. Very happy with how they handled my com... See more

Company details

  1. Electronics Store

Information provided by various external sources

Find the perfect machine for you! We supply Sewing Machines, Overlockers, Embroidery Machines, Quilting Machines, Sewing Accessories, Haberdashery and more to UK based consumers, businesses and educational establishments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.4

All reviews

(252)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

I'm a newbie to sewing so felt daunted with choosing a machine,I was advised by the chat line two products but one was too pricey for me so I went with the second one.i ordered on the Saturday and it arrived on Tuesday.really happy with the machine,easy to set up and lots of stitches.chuffed with the extra 20% off and free cotton and scissor set

August 2, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous.

I was looking for the sewing machine from the sewing bee program and found it on hobby sew. It was on special offer so I didn't think I would also get the 10% off but I did. Great value, I ordered it Sunday night and they kept me informed every time something happened to my order. I received it on Tuesday morning which was fantastic. Really pleased with my machine and tried it all. I was surprised to also receive the bonus package with the scissors and threads. Can not believe the value and fantastic service. Will definitely be ordering more in the near future. So pleased with everything.

August 1, 2015
Unprompted review
Rated 5 out of 5 stars

Stress free purchasing!

I was just looking at the machines on their website and started a conversation on the on-line chat chat window. I am usually dubious of these things and always think that they are a a computer. It was a real person and I was able to chat with them easily with about what I was looking for and they were able to find what I was looking for. I was not put under pressure to purchase and I had a call and spoke to their representative and they agreed all the information with me and confirmed the delivery date. I received everything that was promised at the time I was promised me. Thank you so much for such an easy transaction and great products.

July 31, 2015
Unprompted review
Rated 3 out of 5 stars

sewing mashine

not good needle threader parts missing

July 30, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Hi there,

I'm sorry to hear you have a problem with the needle threader on your sewing machine. So we can assist you, please do get in touch with our customer care team on 020 7030 3321 or email hello@hobbysew.co.uk and we will be able to help.

Kind regards

Olivia
HobbySew

Rated 5 out of 5 stars

Very helpful fast delivery

Hadn't completely made my mind up so needed a bit of help choosing a sewing machine. Very helpful on the phone didn't try to steer me to a more expensive model so ordered the necchi millipunti M226. 2 days later delivered. Lovely machine, a dream to use especially as my other one is about 40 years old. Would definitely recommend this company

July 29, 2015
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted with the speedy delivery of my sewing machine - it quite amazed me as I'd opted for standard delivery.

The machine arrived within a couple of days of ordering it and took me by surprise as I was decorating and didn't expecting to receive it until after the weekend. Anyway it had to stay in the packaging until I had the time to give it my full attention and it hasn't disappointed! So excited about doing new projects with it. The whole experience has been brilliant from being able to ask for advice, through to ordering and paying and receiving the machine, not to mention the free gifts!

July 29, 2015
Unprompted review
Rated 5 out of 5 stars

Singer Brilliance 6180

I recently purchased my new machine from Hobby Sew , next day delivery which was great ! This machine is so easy to use and I am delighted with the buy which was a showroom model, it looked and operated like a new one , I couldn't have been more pleased . I expect to spend many hours enjoying my hobbies with the use of my Singer Brilliance 6180 .

July 29, 2015
Unprompted review
Rated 5 out of 5 stars

Sew good

As of 2 weeks ago I had never used a sewing machine, thanks Hobby Sew I have a great machine and at a great price too. I've already hemmed 2 pairs of trousers and I'm having a great time learning a new skill. Excellent customer service. Many thanks

July 28, 2015
Unprompted review
Rated 5 out of 5 stars

Advice on overlockers

I have been looking for an overlocker for some time but have found it difficult to get advice on which machine would suit my needs in the budget I was working with. I researched Hobbysew on line and found them to be very helpful with high customer service standards according to the reviews I read.
I rang them one evening and spoke to Jason. He was incredibly helpful and answered all the questions I had and advised me which machine he thought would be best for me. I ordered a machine which was delivered 2 days later. I will certainly use this company again and am confident of good service in the future should I need further assistance.

July 27, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Customer service is probably the best I've experienced in a long time. There was a problem with an order I had placed and they rang me straight away to resolve the issue with no fuss. Extremely helpful.

July 27, 2015
Unprompted review
Rated 5 out of 5 stars

customer service

I recently bought a machine and it was faulty and I received excellent customer service by Jason who arranged pick up of the faulty machine and delivery of a replacement within 24 hours. Today I had a query with something on the replacement and Olivia was able to help me via the instant message tool on the site -this time it was user error!!. I recommend buying from your company, the after sales service is fantastic.

July 26, 2015
Unprompted review
Rated 5 out of 5 stars

Fabulous prices

I bought a Necchi Alicia 66 machine and have been very surprised at the amount of stitches and variations on the machine for the price, especially the one step buttonhole which is usually on more expensive machines. I am thrilled with my purchase.
I must also add that when I rang and a young man answered I thought 'will he know the answers to my questions'. He turned out to know so much about each machine and he was a great help. Thank you.

July 26, 2015
Unprompted review
Rated 4 out of 5 stars

Excellent delivery

Bought sewing machine for early xmas present for wife, not opened it yet but purchased on the Tues and it was delivered Wed Great service there. When she's tried it I came further verify.

July 23, 2015
Unprompted review
Rated 5 out of 5 stars

Sewing machine

I received my sewing machine only two days after ordering and I am delighted with my purchase and the gift of the scissors and cotton were brilliant and I could enjoy sewing straight away.
Thank you hobby sew !

July 22, 2015
Unprompted review

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