I bought the Decor Pro 99 last November and all of a sudden its just stopped working tried to get the guarantee but the link sent with the receipt takes me to an unknown website with nothing on i... See more
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See what reviewers are saying
Hadn't completely made my mind up so needed a bit of help choosing a sewing machine. Very helpful on the phone didn't try to steer me to a more expensive model so ordered the necchi millipunti M226. 2... See more
I purchased this on an offer from HobbySew as the price was brilliant compared with other sites. The machine itself is much better than expected, well built with easy to follow instructions and a qu... See more
Had a bit of an iffy start as my machine took a while to arrive. The chairman called me personally to sort out issues and another machine was sent out that day. Very happy with how they handled my com... See more
Company details
Information provided by various external sources
Find the perfect machine for you! We supply Sewing Machines, Overlockers, Embroidery Machines, Quilting Machines, Sewing Accessories, Haberdashery and more to UK based consumers, businesses and educational establishments.
Contact info
Maylands Business Centre, HP2 7ES, Hemel Hempstead, United Kingdom
- 020 70303 321
- hello@hobbysew.co.uk
- www.hobbysew.co.uk
4.4
Excellent
252 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Good machine
Whilst I experienced a few issues when ordering the machine, the machine was good and the managing director was very helpful.
November 11, 2015
Unprompted review
Good value sewing machine
Searching the web for a new sewing machine, I came across a deal in HobbySew -a machine reduced by around £200. I phoned and got soem advice, including that it came with a carry bag (I was going to add one to the order). The machine came about 10 days later - apparently there was a delay in getting a batch of them in. All fine, except there is no carry bag with it, which is a bit disappointing. However happy with the machine and the price I paid.
November 10, 2015
Unprompted review
sewing machine
Attractive sale price, VERY prompt delivery. Not used yet as it's a birthday gift for my daughter-in-law, so can't comment on the machine itself
November 10, 2015
Unprompted review
VERY GOOD ITEM AND SERVICE
ALL WENT WELL WITH MY ORDER.I WOULD DO IT ALL AGAN, NO BOTHER
November 9, 2015
Unprompted review
Fantastic service, would recommend to anyone
First contacted HobbySew to get some advice about buying a sewing machine for my daughter. She has never used one before so it was essential I got as much advice as possible. The lady at HobbySew spent a quite a lot of time with me explaining what would be the right machine for a novice. After more research I eventually went back to HobbySew and bought the machine they recommended, I ordered it on a Monday and took delivery of it and the extras they sent by Thursday. Fantastic service and fantastic delivery no complaints what so ever. As far as the sewing machine goes onlt time will tell.
November 9, 2015
Unprompted review
Jaguar 097 overlocker
Very pleased with machine and excellent price paid. Delivery was on 2nd day given, late evening, so no problems there. But receiving tracking details would have been helpful so that I didn't have to wait in for 2 days! Delighted with "free gifts" - beautiful set of scissors and 24 assorted threads. Looking forward to testing all the different ways of using this Jaguar overlocker after 20 years with my lovely Elna!!!!
November 8, 2015
Unprompted review
great sewing machine
Sewing machine arrived today, a little hiccup about delivery but
when my wife opened the package she was delighted
November 8, 2015
Unprompted review
Reply from HobbySew
Dear Mr Barstow,
I'm sorry you have had an issue with your delivery. As you have ordered an Adjustoform Supafit product which are made to order, they are expected to arrive in around 7 days. We have confirmed that your order was dispatched within the normal timescale as set out by our delivery policy which can be found here: http://www.hobbysew.co.uk/pages/delivery-policy
If for any reason you are missing any items, please contact us at the office as soon as possible so we can look into this for you further.
Best regards
Jason
sewing machine
Thank you for sending my sewing machine so quickly
Even though there were things missing you send them through right away
November 8, 2015
Unprompted review
Decor style 66 sewing machine
Amazing price for a top quality machine. Bought this for my wife for Christmas, received a free extension table and quilting kit with it too. what more could you ask for. Hobbysew is the best site by far.
November 7, 2015
Unprompted review
Not good.
I finally received package after nearly two weeks, and two phone calls.
They took the money out of my account immediately after ordering.
They acknowledged my order, then there was no more communication from them. They should have told me why there was a delay in sending the item. I phoned them Monday 2nd Nov. a week after ordering, and was told it would arrive Thursday 5th. I stayed in all day and it didn't come. It finally arrived the next day. I should have been kept informed. There was no way I could track it myself.
November 7, 2015
Unprompted review
Reply from HobbySew
Hi Joan,
Please accept our apologies for the delay in receiving your machine. I can see the original parcel was sent before being returned to us by Parcelforce as they could not locate your premises. We then re-sent the parcel on Wed 4th November with further delivery instructions. Although the delivery issue was outside of our control, I have refunded you £10 as a gesture of goodwill. We are now actively providing customers with tracking information to provide a better experience.
Best regards
Jason
HobbySew
Excellent customer service
I receives the package a day earlier, after asking the customer service to arrive the day of my wife wedding. The package arrived on time and safe. Great service
November 7, 2015
Unprompted review
Good people
Had a problem got annoyed then spoke to a very nice chap who explained what had happened! Honesty deserves respect guys thats what gets return business :) thank you.
November 6, 2015
Unprompted review
Fabulous professional service!
A professional company that really know their stuff!
Spent time with me helping me choose the best machine for my needs.
Thank you HobbySew!
November 5, 2015
Unprompted review
You have called me " of"
I am still awaiting full delivery, which is not a problem. However, this review request is sent to Dear of and that is not my name.
November 5, 2015
Unprompted review
Reply from HobbySew
Apologies, it seems the Trustpilot auto-invite to review system did not correctly pick up your name from our system. I will raise it with them. We would love to hear your feedback once you've tried your machine. Kind regards, Jason
Sewing machine purchase
Everything was plain sailing from the ordering through to delivery time. No problems & good communication.
The box that my machine was in was a bit bashed in but luckily no damage inside.
November 5, 2015
Unprompted review
Brilliant
I am not really into computers but the live chat was so easy and I was able to ask questions as I was unsure what I wanted. Danielle was very helpful without being pushy. The price was good and my machine was delivered the next day, Thank You
November 4, 2015
Unprompted review
Good customer service! Sewing machine wel priced!
A couple of teething problems to begin with but quickly resolved with fantastic customer service! Very please with both an email and phone call! Every new online shop has teething problems but with the response and service recieved I will definitely be a returning customer! Plus very happy with the sewing machine! Looking forward to seeing my free gift! Thanks again!
November 3, 2015
Unprompted review
Very helpful and efficient
Hobbysew staff were very helpful and efficient - both on the telephone and on the online chat. Pleased with my new machine although it took 4 days to arrive.
November 3, 2015
Unprompted review
Satisfaction
Totally satisfied with my transaction. Will use again
Thanks
November 2, 2015
Unprompted review
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