HobbySew Reviews 

252
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

I bought the Decor Pro 99 last November and all of a sudden its just stopped working tried to get the guarantee but the link sent with the receipt takes me to an unknown website with nothing on i... See more

Rated 5 out of 5 stars

Hadn't completely made my mind up so needed a bit of help choosing a sewing machine. Very helpful on the phone didn't try to steer me to a more expensive model so ordered the necchi millipunti M226. 2... See more

Rated 5 out of 5 stars

I purchased this on an offer from HobbySew as the price was brilliant compared with other sites. The machine itself is much better than expected, well built with easy to follow instructions and a qu... See more

Rated 5 out of 5 stars

Had a bit of an iffy start as my machine took a while to arrive. The chairman called me personally to sort out issues and another machine was sent out that day. Very happy with how they handled my com... See more

Company details

  1. Electronics Store

Information provided by various external sources

Find the perfect machine for you! We supply Sewing Machines, Overlockers, Embroidery Machines, Quilting Machines, Sewing Accessories, Haberdashery and more to UK based consumers, businesses and educational establishments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.4

All reviews

(252)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliance

My sewing machine arrived quiker than i expected. I was excited to open it and was surprised to see that in the parcel was extra items free... Scissors and threads as well as the extra feet and extenstion table. I have used the machine and within 5 minutes i had sewn peoples names. Something i had never done before. I love my machine. I took it to my quilting group and all the ladies played on it and they all loved it too. It is so easy to use and i would reccommend it to anyone. Thank you Steve at hobbysew.

October 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered a sewing machine for my partner and got it cheaper than anywhere else I found thanks to their promotions. I even got emailed when I used the wrong code confirming the correct code. Jason was very friendly and efficient and great value.

October 19, 2015
Unprompted review
Rated 2 out of 5 stars

poor customer service

Ordered my machine online. After initial confirmation never received any further information. Phoned to chase my order, waited all day for call back. Then told my machine would be delivered the next day. No delivery arrived. Phoned again after 2 more days of waiting to be informed that the model I ordered is not in stock. Finally I had a differemt model delivered that had only 30 stitch options not 50 I wanted. I cannot recommend this company.

October 19, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Dear Ms. Kilvington,

I'm so sorry you have had an issue with your delivery. I can see from the notes on your order that you have been in touch with my team and due to the stock issue at Janome, we have upgraded you to the next model up (worth an extra £50) at no extra cost. If this is not suitable for you after-all, please let us know and we will of course collect the machine and refund you.

Please do not hesitate to contact me directly as below.

Kind regards

Jason Fields
Managing Director
HobbySew
Tel: 01442 508822

Rated 5 out of 5 stars

Fantastic service and products

Product as described (not to mention a very good deal with all the additional accessories).delivered exactly on the day promised, very happy customer. Thanks, will definitely recommend

October 18, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I contacted Hobbysew regarding a Janone machine i was interested in buying and was so impressed with their knowledge of the machine (and the incredible discount on the price) I bought it there and then!
The follow-up was great too, Jeff called me back two or 3 times and offered extended warranty/ free gifts etc and I even got an email from the MD!
Hope the after service is as good as I was offered training and would like to take Hobbysew up on that

October 18, 2015
Unprompted review
Rated 4 out of 5 stars

Fast delivery!

You would have has 5 star had you sent me the oil and brush for the sewing machine that you promised me. It was missing in the pack.

October 15, 2015
Unprompted review
Rated 4 out of 5 stars

Just what I wanted

Very happy with sewing machine and arrived quickly only problem is instructions are in Italian I would like an English version. guarantee term helped me to choose this company. Overall very pleased

October 15, 2015
Unprompted review
Rated 4 out of 5 stars

All good now

I've had some friction with customer service not acting on the lost parcel, but once the HobbySew Director got involved with my case - it was immediately resolved and I got spoiled rotten! I was upgraded to a higher model of the machine free of charge, it was delivered next day and it works like a dream. I'm now a happy bunny.

October 14, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Dear Malgorzata,

I'm so sorry you've had an issue with your delivery. I can see this was escalated to Parcelforce who were provided your contact details in order to rearrange delivery.

I have tried calling you today as we would like to send another to you to avoid any further delay.

Please do get in touch with me on 01442 508822

Many thanks

Jason Fields
Director
HobbySew

Rated 5 out of 5 stars

sewing machine order

I needed English instructions for my machine purchase and they arrived in my inbox the following day. Excellent customer service. I even spoke to the MD! Will most certainly use again.

October 13, 2015
Unprompted review
Rated 5 out of 5 stars

prompt, friendly service

I was able to discuss sewing machines via the chat box and Hobbysew despatched my machine which arrived two days later with unexpected extras, scissors and thread also arriving afterwards. A good warranty and back up support. I will recommend them to others.
Denise Cullen

October 13, 2015
Unprompted review
Rated 5 out of 5 stars

AEG Sewing machine

Brilliant! Received the AEG sewing machine in no time and everything to help to start sewing from scissors to spools! Very user friendly and would recommend!

October 11, 2015
Unprompted review
Rated 5 out of 5 stars

Singer Heavy Duty 4432 - an excellent machine!

I am so pleased with my new Singer Heavy Duty 4432 - It is perfect for sewing through layers, grips fabric well with perfect even stitching. It's super fast but the speed can be controlled by the pedal. Quick dispatch from HobbySew, I would definitely recommend them and already have to my online sewing friends!

October 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and product price

I have never used this firm before but they came up with the best price on my new sewing machine. Not only was the price good but they gave me 10% discount on check out through the on line web chat. The delivery arrived much faster than I was expecting. Well done Hobby Sew I will be back!

October 9, 2015
Unprompted review
Rated 5 out of 5 stars

Amazingly good

I could not believe how the machine must have been despatched as soon as I had ordered it. Well done, what a great service.
I have not had a chance to set it up and try it out but hope I can do this next week.
Thank you for your great service.

October 8, 2015
Unprompted review

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