HobbySew Reviews 

252
TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

I bought the Decor Pro 99 last November and all of a sudden its just stopped working tried to get the guarantee but the link sent with the receipt takes me to an unknown website with nothing on i... See more

Rated 5 out of 5 stars

Hadn't completely made my mind up so needed a bit of help choosing a sewing machine. Very helpful on the phone didn't try to steer me to a more expensive model so ordered the necchi millipunti M226. 2... See more

Rated 5 out of 5 stars

I purchased this on an offer from HobbySew as the price was brilliant compared with other sites. The machine itself is much better than expected, well built with easy to follow instructions and a qu... See more

Rated 5 out of 5 stars

Had a bit of an iffy start as my machine took a while to arrive. The chairman called me personally to sort out issues and another machine was sent out that day. Very happy with how they handled my com... See more

Company details

  1. Electronics Store

Information provided by various external sources

Find the perfect machine for you! We supply Sewing Machines, Overlockers, Embroidery Machines, Quilting Machines, Sewing Accessories, Haberdashery and more to UK based consumers, businesses and educational establishments.


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4.4

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.4

All reviews

(252)

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Rated 4 out of 5 stars

Good,but..

Having seen the website and being a complete novice, I rang HobbySew to ask for advice as to the type of sewing machine that would best suit my purpose within my budget range. I appreciate that some of the machines were in a "sale", but without listening to my explanations, I was pressurised to consider a particular machine that fitted my budget being told there were only two left in the sale - but it is far more complex than I required. However - I have got it; it came swiftly with all the accessories etc. and I will eventually work it out. So my views are mixed, yes I have a more expensive machine for less money (a good bonus) , but more complicated than I am comfortable with. I shall persevere!!

September 25, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Hi Suzie,

Thanks for your message and welcome to the HobbySew family. If you do need any help with the machine you have, please don't hesitate to give us a call or email. We also offer a 30 day trial on all our machines so if it is too much for you we will happily offer an exchange.

Best regards

Jason
HobbySew

Rated 5 out of 5 stars

efficient,fast delivery and extremely preased with the product.

i couldnt believe the prompt delivery and the price was really good . the sewing machine was exactly what was offered and what i wanted. it runs smoothly and good selection of stitches . button holes were great.

September 25, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Dear Carole,

Thank you for taking the time to leave a review. We're pleased the machine you ordered suits your needs and you were happy with the delivery and of course the price! We hope to welcome you back to the shop in the near future.

Kind Regards

Olivia
HobbySew

Rated 5 out of 5 stars

Embroidery Machine

Very pleased , delivery very quick

September 24, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Dear Beverley,

Thank you for taking the time to leave a review. We hope you're enjoying your new Embroidery machine!

Please don't hesitate to get in touch if we can be of any help now or in the future.

Kind Regards

Olivia
HobbySew

Rated 5 out of 5 stars

Excellent service. Brilliant customer support.

Cannot praise sales staff and support staff highly enough.
Machine is brilliant (Necchi Alicia). Had problem with instructions but help, advice and support from David and Jason was amazing.

September 22, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Hello, Thank you for taking the time to leave a review and I'm so pleased you are happy with the lovely Necchi Alicia.

I will pass your comments on the David and Jason.

Please don't hesitate to get in touch if we can be of any help now or in the future.

Kind Regards

Olivia
HobbySew

Rated 5 out of 5 stars

Very cute little machine which does everything!

I bought this machine as my machine died on me and I am very busy at the moment. It is very light and compact but does everything I need. The light in particular is ver good and it is very quiet. It arrived in two days too. I am very impressed with this company.

September 22, 2015
Unprompted review
Rated 5 out of 5 stars

excellent exchange

I chose a sewing machine but when it arrived I did not really like it. I made one phone call and after a quick chat they recommended another one. Within two days they collected the first one and delivered the recommended one which I absolutely love. It was all so painless. I would
have no hesitation in recommending both HobbySew and the Décor Style 66sewing machine.

September 22, 2015
Unprompted review
Rated 5 out of 5 stars

First class service

Ordered machine late on sat evening machine was delivered first thing tues morning. Also helpful advice from online chat when looking for specific types of machine.

September 20, 2015
Unprompted review
Rated 5 out of 5 stars

Great price and quick delivery.

Item was well priced and then had an additional 10% on-line discount.
The machine arrived very quickly.
The Singer 7470 confidence is an excellent machine with lots of useful features and very easy to use.
I previously had Janome 7025 which was a decent machine but nowhere near as good as the Singer.
I would definitely recommend this machine.

September 19, 2015
Unprompted review
Rated 1 out of 5 stars

Faulty recent purchase

I bought necchi Alicia 66 early July 2015. Although we were interested in janome, the salesman over the phone convinced us nechi is the best sewing machine. Since day 1 the machine has given nothing but trouble. I have tried to contact hobby sew several times both over the phone and email. I only get the answer someone will get back to us. The machine is still not working. I feel he was just trying to dispose a faulty machine by selling it to us.
The machine is certainly within guarantee period. We did a big mistake by waiting for someone to get back to us while the guarantee for return slipped away. Not sure how to go on about it now.

September 17, 2015
Unprompted review
HobbySew logo

Reply from HobbySew

Dear Gouri Kumar,

We are saddened to see that you still have issues with your machine. We have investigated your issues and can see you have been in recent talks with our team and a replacement machine has been offered, but we are awaiting a reply from you.

Please do get in touch with our team at your earliest convenience. You can contact us 9am to midnight 7 days a week by phone, live chat or email.

Best regards

Jason Fields
Managing Director
HobbySew

Update 14/10/2015 - Mr Kumar we still have not had any contact from you regarding this issue. Please would you get in touch with us so we can help you?

Rated 5 out of 5 stars

Brilliant

Overall very pleased with the service. Were quick to deliver and love the machine. Instructions even in English which was great. Service very very good. Highly recommend.

September 10, 2015
Unprompted review
Rated 4 out of 5 stars

Janome 8050XL

Fantastic machine. Did a lot of research before buying this model. Ensure you get the 2015 model as there are other older limited editions still on the market with design faults. These appear to have been addressed with the 2015 model.

Great value for money, easy to use, light to carry and with a wide selection of sewing stiches not found on any other models in the price range.

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Initial Problems

Initial niggles we had with the sewing machine were soon sorted on line.
Since then trouble free sewing

August 31, 2015
Unprompted review
Rated 5 out of 5 stars

Necchi Sofia Sewing Machine

After a couple of hiccups I am pleased to be able to say that I now have my sewing machine and the additional extras as advertised. I am very happy with my purchase and thank the company for eventually sorting out the problems I had. Thanks to the team.

August 29, 2015
Unprompted review
Rated 5 out of 5 stars

FIRST CLASS IN EVERY WAY

Buying from HobbySew was a first class experience in every way. Product knowledge was excellent and the service (ie delivery) was excellent. I never felt pressured into buying a more expensive model - in fact I didn't feel pressurised at all (that's extremely important from my point of view). Well done HobbySew, I wish you every success for the future and hope my high recommendation of you brings you lots more customers!

August 26, 2015
Unprompted review
Rated 5 out of 5 stars

sewing machine purchase

Helpful staff when i called after not being able to pay online. Machine arrived Toyota 21, excellent machine ! Easy to use, quiet and smooth! Very happy

August 25, 2015
Unprompted review

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