Hobgoblin Music Reviews 1,881

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the high quality of the items received. Many people also appreciate the efficient ordering process and the reliable delivery service, noting that their orders arrived promptly and were well-packaged. Reviewers frequently commend the company's service, describing it as helpful and attentive. They often mention the staff's knowledge and willingness to assist, making for a positive overall experience.

What people talk about most

Product

People report positive experiences with product quality. Customers frequently praise the good quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering and the... See more

Service

Clients share positive opinions on service, consistently praising its efficiency, speed, and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more

Rated 5 out of 5 stars

I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more

Rated 5 out of 5 stars

I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more

Rated 5 out of 5 stars

I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more


Company details

  1. Music Store
  2. Musical Instrument Repair Shop
  3. Musical Instrument Store
  4. Used Musical Instrument Store

Written by the company

Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome

Awesome, thanks! Great product, great price, quick delivery.
Been shopping at hobgoblin for nearly 30 years and won't be stopping anytime soon!

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Great Advice and Support

Due to illness I was unable to visit a store in person, so I contacted Hobgoblin via e-mail and received great advice as to suitable products - really helpful and not pushy at all. I bought one of the Ukulele's they suggested and I couldn't be happier with it - exactly what I was looking for!

April 16, 2024
Unprompted review
Rated 3 out of 5 stars

The product I purchased was second hand

The product I purchased was second a second hand Mandolin by Moon made in Scotland from the London Store cost was £800.00. I appreciate it was purchased as seen online with the three pictures shown.. But there were no details regarding the state of the bridge and string spacings were way out , saying that it is used and I have resolved this issue with my local luthier with a new bridge and nut.
It may have been better if you had provided a more thorough condition report on the instrument to inform buyers on making any decisions when purchasing second hand online.
Saying all that - I am delighted with my purchase as it was an instrument I had been seeking for a long time.
The packaging was second to none regarding the safety of the instrument and delivery was prompt.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great!

I had to ask for clarification on the online catalog listing, which was kindly provided. Once that was sorted, my order was: Great value, neatly packaged, and promptly delivered. Thank you!

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great Irish Tenor Banjo

bought an irish tenor banjo online. called to check the on it and the staff were very friendly. really love hobgoblin

February 22, 2024
Unprompted review

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