Great shop that is absolutely rammed full of instruments. Mainly catering for acoustic, but there were some instruments I never knew existed! We were there as I had got my husband and son some vou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Hobgoblin for over 30 years when I needed various things (ie strings, gig bags, instruments) and I always found them reliable, friendly and prompt with delivery and all at reasonable co... See more
I phoned Hobgoblin prior to purchasing the harp strings and got through straight away to a very helpful and courteous person. Although I only had to replace one broken string, I bought a complete set... See more
I have been a Hobgoblin customer for over 40 years - and keep coming back! This small item (a footrest) was ordered online (I usually visit the shop to chat to the knowledgeable & helpful staff) and... See more
Company details
Written by the company
Hobgoblin Music has provided musicians with otherwise hard to find acoustic, folk and traditional musical instrument for 50 years. We have nine shops across the UK, and customers can also buy online from our website. We pride ourselves on our wide knowledge and excellent customer service. All your queries will be handled by a human being, and our 40 sales staff are all experienced musicians, with an unrivalled combined expertise on all kinds of musical instruments and styles. We stock the most widely varied range of instruments and accessories available on the high street, from guitars and amps to folk and traditional instruments from all over the world. We stock new and secondhand musical instruments. If you have a used musical instrument to sell, contact us to find out how we can help - we often buy used instruments for cash, or we can sell it on your behalf. You can find our UK music shops in London, Leeds, Manchester, Birmingham, Edinburgh, Canterbury, Bristol, Southampton and Brighton.
Contact info
PO Box 4707, BN11 9JA, Worthing, United Kingdom
- 0333 800 9500
- post@hobgoblin.co.uk
- www.hobgoblin.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good instruments and a very enjoyable shopping experience
The delivery was fast, the packaging was very good, the instrument was well protected, and the tone of the instrument was beautiful.
June 5, 2025
Unprompted review
Nothing more than years of earned trust
Given two or three options that appear to be about the same, I will always choose Hobgoblin because of the years of trusted service. Nothing flashy, they just get the job done.
June 10, 2025
Unprompted review
Excellent service
Excellent service. Jack sorted stuff with ease. Thing I liked wasn't just a new 12 string but the chat. Good prices. Good business. Good people who know instruments?
June 7, 2025
Unprompted review
Really good product
Really good product, nice price, clear shipping communications!
June 3, 2025
Unprompted review
Always excellent service
Guys at Hobgoblin have always been great, quick delivery and always on top of communications in the event of delays. Would recommend!
May 25, 2025
Unprompted review
The order was filled quickly and the…
The order was filled quickly and the product is good. It's a nice cittern tailpiece. QUIBBLE: It would have been nice if the screws to mount it had been included!!!! Seriously? You can't provide the screws????
May 29, 2025
Unprompted review
Reply from Hobgoblin Music
Hi, sorry for the delay in responding to this, I was waiting for a bit more info. We do think these should come with screws - we don't always receive them with the tailpieces but we'll supply them whenever we can in future.
Bromo guitar
The guitar arrived sooner than forecasted very well packed to protect the item when unboxed perfect condition and really pleased with shipping was free also
Highly recommended
May 21, 2025
Unprompted review
all good
two experiences - one in store, one online, both great!
instore guy v helpful and friendly
online delivered in record speed
highly recommended
May 13, 2025
Unprompted review
Wonderful store
Wonderful store. Excellent instruments and accessories. Highly recommended.
May 2, 2025
Unprompted review
Hobgoblin are a great company
Hobgoblin are a great company. My order was immediately dispatched and sent first class Royal Mail. Just what I needed and a reasonable price. Thank you.
May 16, 2025
Unprompted review
Proktective and light weight.
Quick delivery. Perfect protection for transporting Low D whistle to school.
May 12, 2025
Unprompted review
Reply from Hobgoblin Music
Thanks for leaving feedback!
Easy and quick to order
Easy and quick to order. Delivery was on the date promised. The only thing which would have made it better would have been the ability to add a gift message for the recipient.
May 7, 2025
Unprompted review
Reply from Hobgoblin Music
Hello, thank you for your feedback, and for pointing out this issue. Our new website will launch soon, and all the mod-cons will be available, so this will be resolved. In the meantime, customers are extremely welcome to email us to discuss their order - our inbox is manned vigilantly! I appreciate it is very convenient to get all your information across at the checkout though, so I am glad we will be able to offer a fuller checkout experience very soon.
The goods were packaged securely and…
The goods were packaged securely and they arrived promptly. Thsnk you.
May 7, 2025
Unprompted review
Reply from Hobgoblin Music
Thanks for your order and your kind feedback!
Very happy, thankyou
My harmonica arrived promptly and very securely packaged...very happy with service, Thankyou
Terry
May 7, 2025
Unprompted review
Reply from Hobgoblin Music
Thank you for taking the time to leave feedback!
Great company to deal with
Hobgoblin would have to be the easiest and most agreeable company I've dealt with in ages. Get in touch with them and you get prompt replies from actual humans. The obscure musical instrument I ordered from them made it all the way to Aotearoa/New Zealand in about a week, which was pretty impressive.
The only downside to this was that the instrument was poorly set up and entirely unplayable when it arrived and was generally a bit of a disappointment.
April 25, 2025
Unprompted review
Reply from Hobgoblin Music
Hello, thank you so much for leaving feedback for us. I know my colleague has been in touch to discuss this instrument with you, and your feedback has been taken on board.
Prompt delivery.
Prompt delivery.
I also ordered the wrong size item and return accepted and promptly arranged.
April 26, 2025
Unprompted review
The best for folk music gear
Hobgoblin are great for folk music gear, and other types of off-the-beaten-track musical equipment. Speedy delivery, too.
April 16, 2025
Unprompted review
Reply from Hobgoblin Music
The system works! (Thank you)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.