Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Boiler and Heating Service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Do not recommend.

I am very disappointed by the service from this company and would not recommend. They messed me around over all the arrangements made with them wasting my time trying to organise repairs from a distance for an elderly relative in a care home.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Service from start to finish was excellent. Everyone I had contact with was very helpfull and friendly. Job completed with no issues.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt service

Prompt service
Friendly and efficient staff
Boiler repaired with new part in the same afternoon
Many thanks to Martin

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

The Best of the Beast

I hjave used this company for 8 or 9 years now. in that time i have had a first c;ass service. Always ready to carry out the work, alsways fair on prices. I know when i want something done all i have to do is give them a call. They give me peace of mind as i know once i have spoken to them the job is as goods as done. If there is anything that they discover they will speak with me and we discuss it. They even make paying them a nice experience!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a lot from Holdcroft's. Well done all of you, your services are very much appreciated.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler Service 5⭐

Had Martin come out and service our boiler today, Very Professional and Knowledgeable, explained things to me that I wasn't sure of and made sure our Boiler is on top form for another 12 months.Thank you Martin & Holdcroft Heating ✨

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

Superb job

Decided to choose Holdcrofts having seen my cousins boiler they had installed. John came out to explain which boiler would be suitable and gave me a quote. Very knowledgeable.A couple of weeks later Leigh and Dan did a superb job never stopped working. Also solved a problem with my bath.Would recommend Holdcrofts.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Holdcroft for many years to…

I have used Holdcroft for many years to provide gas servicing and odd jobs. They have just fitted me new pipe work and repaired a leak. As Always Leigh was brilliant from start to finish. Excellent customer service and a first class company

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Chosen after recommendation

Chosen after recommendation. Prompt survey by John and given an acceptable quote later the same day. Work started 10 days later and was completed within 2 days most satisfactory. Leigh and Dan were most professional and a credit to the company. Followed on by Dave the Electrician who completed the work to a very high standard. We would have no hesitation in recommending them and Holdcrofts.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent recommendation

We had a new boiler fitted after our old boiler died after 30yrs of service. Contacted Holdcroft’s after recommendation. Excellent service from start to finish. We found the whole process flawless. First rate customer service all round.

March 19, 2025
Unprompted review

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