Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Boiler and Heating Service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy Customer

It was easy to book, I didn't have to wait ages for an appointment, the price was reasonable and service was efficient. Thankyou

March 4, 2025
Unprompted review
Rated 1 out of 5 stars

No show

Given two dates to chose from and I picked one, I gave my address and phone number. The date comes and goes, no one showed up, no one called, no one responded to my email when I asked what happened. Very unprofessional.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Holdcroft

Great service. Boiler condemned on the Friday, out for a quote on Friday and a new one installed on the following Wednesday as promised. All done very professionally and fully tested. Better than the original installation. All tidied up and cleaned up. Thank you Ashley and Lewis.

February 5, 2025
Unprompted review
Rated 4 out of 5 stars

Great engineer (Ross)

Great engineer (Ross), lots of information given, attention to detail, happy to help and answer any questions I had, great admin staff too, very helpful and attentive (Dawn & Gill)
Definitely use your services again and have recommended you to others, thank you…

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, can't recommend these 2 guys enough, Ashley and lewis, spent 2 days, at my property, doing a full heating renewal, they were both very, professional, extremly respectful of my property, communicated with me throughout, job completed, and everything in my house is back to how it was prior, they left the place as they found it, completly cleaned and tidied after themselves. Great job.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Our boiler packed in on the 15th of December and after it couldn’t be repaired I rang Holdcroft heating and explained the situation, and John kindly came out to have a look at the problem. It wasn’t a straight swap and included the boiler being repositioned from the garage up to the first floor, new pipe work and flue. Ashley and Lewis came out to do the job and were hard working, professional, polite and courteous from the outset. Nothing was too much trouble and they were very respectful of our property. 
By lunchtime on Christmas Eve we had a warm house and hot water. I cannot recommend Holdcroft enough

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

We needed to replace our oil fired…

We needed to replace our oil fired boiler urgently. Byrom inspected the job immediately and Lewis and his assistant came the following two days to install our new boiler. All members of the team from Holdcroft were professional, polite and efficient. Thank you. We have no hesitation in recommending Holdcroft.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Having central heating problems they…

Having central heating problems they sent somebody out the next day. Needed a new boiler and they were helpful in to which one to have. They got someone out to me in a few days and was really pleased with how they covered my floor and were professional. Thank you to Caiden, Alfie and Ashley. Also the video of how to use the boiler and thermostat was great. Used this company before and will do in the future.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

They helped me out first time with a…

They helped me out first time with a gas leak, amazing then so decided to have them again to reinstate and service gas fire. Again excellent service, price alot cheaper than most. Engineer took great care when doing so as not to get the lounge dirty. Cleaned everything on leaving i will certainly use in future without a doubt.

November 19, 2024
Unprompted review
Rated 4 out of 5 stars

Happy with boiler service from…

Happy with boiler service from Holdcroft engineer Martin. First time I've used them and will continue

November 6, 2024
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for sharing your feedback about Martin and our service! We're thrilled to hear that you're happy with the work and that you're considering using us again in the future. We noticed you gave us 4 stars—thank you! That said, we're always striving for perfection, so if there's anything we can do to improve your experience and earn that fifth star next time, we’d love to hear from you. Please don’t hesitate to let us know! 😊

Rated 5 out of 5 stars

1st Class Boiler Replacement

I can't recommend Holdcroft enough, they came to repair a small leak on our boiler but it turned out to be much worse. As our boiler was no longer usable, we booked them in to replace it, they came 2 days later and carried out the work in a tidy manor and had the job complete that day. The workmanship is first class and the lads were polite and kept us upto date with how things were progressing. The price was competitive to. We've booked them in again in a weeks time to upgrade our radiators. 1st class experience, thanks John and the team.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Good experience

We had our system boiler replaced by Lee and Alfie. Although, they encountered unpredictable issues, they managed to stick to the deadline they set initially at no extra cost. They kept us updated and explained all the steps, which was really appreciated. Thank you!

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Vaillant boiler water Cilinder and Hive thermostat installation

My late husband Sean and I had our 2 boilers put in 18 years ago by Holdcroft Heating and they worked well
I now wanted just one boiler for the whole house John the supervisor was great and the two nice installer lads were brilliant
No mess and all installed within 3 days and just in time before the cold weather we are having at the moment
Also the electrician s were great
So pleased thank you Holdcroft Heating 👍🤗

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Holdcrofts for a boiler replacement

Great experience with Holdcrofts for a boiler replacement. Appointment to give me a quote was within a few days - with no pressure to buy. Once I made my decision it was installed within a week (old boiler was still working - just).
Lee and Alfie turned up on time and fitted the boiler (and replaced a temperamental stop tap) by early afternoon. They were friendly, polite and professional; made very little mess and cleaned up well when they left. Lees work is amazing to watch - he makes sure everything is straight, neat and level - even the clips that hold the pipes are lined up! Its great to see someone that takes such pride in their work. And Alfie even made me a cracking cup of tea!! Everything was fully tested and explained to me before they left. Really impressed with the work. Thank you Lee and Alfie! Would highly recommend.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Found this company very professional …

Found this company very professional kept me in touch with time engineer would be with use, informed me there would be a delay so I wasn't waiting around.
Martin the engineer was very polite informative and professional.
Big Thank Martin.

November 20, 2024
Unprompted review

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