Holdcroft Heating & Gas Fitting Limited Reviews 367

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 29 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the brilliant and excellent service they receive, often highlighting the promptness and efficiency of the work performed. People frequently commend the staff for being polite, friendly, professional, and efficient, making interactions pleasant and productive. Reviewers appreciate the clear explanations provided by the team and their tidy work, which instills confidence in their expertise. Conversely, a small portion of people felt dissatisfied with the service, citing issues with arrangements and poor communication that wasted their time.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more

Rated 5 out of 5 stars

I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more

Rated 5 out of 5 stars

As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more

Rated 5 out of 5 stars

I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more


Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Boiler and Heating Service

Written by the company

We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"


Contact info

4.8

Excellent

TrustScore 5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Boiler repair and service

Very happy with service provided, kept me informed, arrived on time, engineers were professional, polite and helpful and explained everything to me

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended

Quick response to my request for a gas safety check and boiler service.
Good communication and certificate sent as soon as payment was made. Payment method easy through clicking on invoice.
Overall, all done as required with a minimum of fuss.
Will definitely use Holdcroft again
Many thanks.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good service

We had a new boiler fitted by holdcroft heating two year ago and we have just had our second service. The service we have received was first class

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Absolutely great experience right from the start. Leigh and Lewis were brilliant , clean tidy workmen , answered all questions and did a really great job on our installation. Any problems were overcome with ease. A breath of fresh air.
Brent also deserves credit on the electrical install and being able to explain everything to two clueless customers. Great job all round , we would highly recommend.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Holdcroft heating

Leigh and Lewis were very polite clean working and professional answered any questions we had so we understood would recommend to anyone and the electrician was exactly the same very impressed

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

Superb from start to finish

Superb from start to finish. Punctual, polite, tidy. No fuss, no hassle. Can’t recommend highly enough. Big thanks to Ashley and Liam who were absolutely fantastic and even helped my mum carry her bags into the house when she arrived! What a breath of fresh air!

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Leigh and Lewis turned up on time, put down dust sheets, explained and showed what was wrong with boiler .removed old equipment and fitted new boiler with minimum fuss. Tided up after and explained operation of new controls.

October 12, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us some feedback Mr Stuchlik, we are happy to hear you are pleased with your new boiler and will pass your compliments to Leigh, Lewis and the team. Warm regards Mark Holdcroft- Director.

Rated 5 out of 5 stars

Had a boiler today fitted by ash &…

Had a boiler today fitted by ash & alfie, very punctual and turned up on time. They didnt stop working all day, and standard of work was excellent. House kept very clean from start to finish. Would highly recommend

October 12, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for the amazing feedback Mr White, we are pleased to hear you are happy with your new boiler and will pass on your compliments to Ashley, Alfie and the team. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

1st Class Service

Very efficient service. The engineers arrived on time (Liam and Steve). They completed the repair in a very professional manner. Area was prepared to a satisfactory standard and when work completed was put back as found. Altogether a very quick job.

October 12, 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us such lovely feedback David, we are happy to hear you are pleased with Steve and Liam and will be sure to pass on your compliments. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Top class service. Martin was extremely helpful and knew exactly what he was doing. He explained everything to me , arrived on time and did his utmost to sort out the problem with my boiler. He delivered on everything he promised making sure that my boiler was up and running in no time. The office staff were just as efficient. They called me to update on progress , scheduled the engineer visit and were generally really really helpful. What a slick operation. Well done Holdcrofts, you certainly exceeded all expectations and wouldn't hesitate to recommend you to anyone

October 11, 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for such amazing feedback Jane, we are pleased to hear you are back up and running and will be sure to pass on your feedback to Martin and the team. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

I booked my boiler service through…

I booked my boiler service through Holdcroft heating and gas fitting, Nicola took my call and was very helpful ensuring I received the right service for my boiler and gas type, quick and easy very efficient,

John, arrived at my property to conduct the service, John was really friendly and professional, carried out his work perfectly, John was very clean and tidy ensured everything was how it should be,

Payment was easy enough, everything about the company was brilliant! Will certainly be using again and recommending to all of my neighbours!

October 3, 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such a lovely review Mr Caddy, we are happy to hear you were pleased with John and will be sure to pass on your compliments. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Just had a comi boiler conversion from…

Just had a comi boiler conversion from holdcroft Heating first class job we had Liegh and his apprentice Lewis fitting it two hard working engineers good jod from quote to finnish thanks to all the team.

October 6, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for the amazing feedback Graham, we are pleased to hear you are happy with your new boiler installation and will pass your compliments to Leigh, Lewis and the team. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

On this annual service of my boiler

On this annual service of my boiler, Martin was the engineer. I had a text msg notifying me that he was on his way which was most useful. He introduced himself and showed me his pass at the door. The gas meter was checked, the filter cleaned and the boiler serviced and a small repair was carried out. I feel total confidence that my boiler has been thoroughly serviced. I have used the services of Holdcroft Heating in my last 2 properties for installation of gas central heating systems and servicing etc since 2014. I will continue to do so based on the professionalism of this last service.

October 5, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such amazing feedback Mrs Mountford, we are happy to hear you were pleased with Martin and will be sure to pass on your compliments. Kind regards Mark Holdcroft -Director

Rated 5 out of 5 stars

Require a New Boiler - 5 Star service at Holdcroft Heating

I have had a new Worcester/Bosch Greenstar Boiler fitted by Heating Engineers Leigh, Lewis and the Team from Holdcroft Heating.

It is not often I feel compelled to write a review but on this occasion I would like to share my experience of this major work. I hope this helps someone looking for a new boiler.

I can honestly say that every person I have spoken to at Holdcroft Heating has been very helpful, polite and professional. All the Staff have gone the extra mile to make the process as easy as possible. I would summarise this whole service as 5 star throughout.

Every time the Engineers came into the house they put on shoe covers. No dirty footmarks on my floor or carpet. After completing the work everywhere was left clean and tidy.

The work was completed in under 5 hours. The boiler controls were thoroughly explained after the installation along with the associated paperwork.

I paid for everything in full by a simple phone call. Another great experience.

The boiler servicing and aftercare was explained. A home visit for a Quality Check was booked.

If you are looking for a Company to supply and fit a new boiler then I would definitely recommend Holdcroft Heating. A platinum 5 star service.

October 4, 2023
Unprompted review
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Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such an amazing review Mr Shone, we are glad to hear you are pleased with your new boiler and will be sure to pass on your compliments to Leigh, Lewis and the team. Warm regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Would recommend

We were very happy with the service we received. Very professional and would highly recommend this company

October 4, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us such lovely feedback, we are glad you are pleased with our services. Kind regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

They were incredible

They were incredible, above and beyond I can not put in words how fantastic Ashley and his team were. Everything they did and were doing was done to the highest professional standard, they explained everything to me and I knew I was in safe hands. The boiler, the radiator and inspection flue that has been installed in my house was just fantastic, I can't recommend Holdcroft gas and heating enough. To Mark and the whole team I cannot thank you all enough, you're all wonderful 😊

October 3, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such lovely feedback Mr Torro, we are pleased to hear you are happy with Ashley and the team and will be sure to pass on your compliments. Kind regards Mark Holdcroft -Director

Rated 5 out of 5 stars

Cracking job servicing our boiler

Cracking job servicing our boiler, booked in very quickly on the phone, engineer explained everything he was doing...Nice chap!....Great price!

October 2, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave us a review Mr Marsh, we are happy to hear you are pleased with your boiler service and will be sure to pass on your compliments to the team. Kind regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Highly Recommended-exactly what it says on the tin !!

Top guys to deal with from the survey to the signed off system. Turned up when they said they would. Delivered on time and on budget even though fitting the new pipework proved very difficult into our 70s house. We now have a Bosch Worcester boiler on a brand new 13 radiator system with 100% fresh pipe work- no corners cut no stone unturned. It should walk the 10 year warranty and beyond.

September 29, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for taking the time to leave such an amazing review, we are happy to hear you are pleased with your new installation and will pass on your compliments to Ashley and the team. Kind regards Mark Holdcroft -Director.

Rated 5 out of 5 stars

Leigh is a great fella and is work is…

Leigh is a great fella and is work is second to none.
We would recommend him highly to anyone who wants their heating system installed or serviced by Holdcrofts.

September 25, 2023
Unprompted review
Holdcroft Heating & Gas Fitting Limited logo

Reply from Holdcroft Heating & Gas Fitting Limited

Thank you for your amazing feedback Mr Glover, we are happy to hear you are pleased with your installation and will be sure to pass on your compliments to Leigh and the team.Kind regards Mark Holdcroft -Director.

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