My heating stopped working so I rang Holdcroft Heating & Gas Fitting Limited at 1.00pm. The engineer arrived at 2.30pm and by 3.30pm he was gone having explained the problem and the heating was workin... See more
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Review summary
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Reviews shaping this summary
I have used this company for heating problems and servicing for many many years and in all that time I have never had a bad experience. Local company, friendly helpful staff and thorough engineers.... See more
As always, excellent service from everyone at Holdcroft's. Every member of staff is polite, friendly, professional and efficient. I can think of several other companies I deal with who could learn a... See more
I had an air source heat pump fitted a week ago today, the team that came were ever so polite and respectful. The supervisor Phil and his team were amazing, they explained everything they had to do an... See more
Company details
Written by the company
We believe the most important thing is family. We have dedicated over 30 years to keeping the families of Staffordshire and Cheshire warm. Because an efficient central heating system means families can have more money to spend on the things that really matter. We install market leading brands at fair prices and provide an honest and reliable service. "let our family take care of yours"
Contact info
Moorland Road, ST6 1EA, Stoke-on-Trent, United Kingdom
- 01782 811102
- sales.holdcroft@holdcroftheating.com
- www.holdcroftheating.com
4.8
Excellent
367 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service from start to finish
Excellent service from start to finish.
John arrived on time to survey what boiler we needed and was informative and helpful. Quote was emailed later that day. The quote was competitive and we went ahead and placed the order. The boiler was fitted by Leigh and Lewis (apologies if I’ve got his name wrong) his apprentice a week after ordering. Leigh and Lewis arrived on time and were very quick, confident and tidy workers. Overall we are very happy with the new boiler and the customer service / fitting by Holdcroft Heating staff. I would 100% recommend them!
September 28, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us such lovely feedback Mrs Cope. We are happy to hear you are pleased with your new boiler and will be sure to pass on your compliments to John, Leigh, Lewis and the team. Kind regards Mark Holdcroft -Director.
Installation perfection.
I very recently had Holdcroft Heating in to replace my gas boiler.
The installation was done brilliantly I am very pleased.
Would like to give a special mention to the team that was sent in to do the install. Ashley, Alfie and the electrician whose name I didn’t catch were very polite, professional and diligent. It was a pleasure to have them in my home. Thank you lads and thank you Holdcroft Heating.
September 20, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave such an amazing review Mr Malpass, we are happy to hear you are pleased with your new boiler installation and will be sure to pass on your feedback to Ashley, Alfie and the full team. Kind regards Mark Holdcroft -Director.
Great Service
Great Service
We had John and Steve come out and service our gas fire, excellent service, lovely guys and very thorough
September 22, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us such great feedback Mrs Harrison, we are pleased to hear you are happy with your service and will pass on your compliments to John, Steve and the team. Kind regards Mark Holdcroft -Director.
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave such great feedback, we are glad to hear you are pleased with our services and will pass your compliments on to the team. Kind regards Mark Holdcroft -Director.
very friendly & efficient staff .thank…
very friendly & efficient staff .thank you. looking forward
to doing business in the future
September 20, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for the kind feedback Mrs Jones, we are happy to hear you are pleased with our services and look forward to seeing you again. Kind regards Mark Holdcroft - Director.
Boiler Service
Martin the engineer was very courteous and respectful of our property. He was thorough and explained all aspects of the work he covered. Will ask for him next time and as always good service from Holdcrofts.
September 19, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us a review Kat, we are glad to hear you are pleased with Martin and will be sure to note you would like him next year and pass on your compliments. Kind regards Mark Holdcroft - Director.
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us a review Mr Fletcher, we are happy to hear you are pleased with your installation and will be sure to pass on your compliments to Leigh and the team. Kind regards Mark Holdcroft -Director.
Fantastic service !!!....
Fantastic service !!!....Martin, the engineer who did the job,was friendly, professional & really knew his stuff...I highly recommend Holdcroft Heating & will definitely be using them again 👍
September 15, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us such great feedback Mrs Evans, we are happy to hear you are pleased and will be sure to pass on your compliments to Martin and the team. Kind regards Mark Holdcroft -Director.
Really friendly and chill
Really friendly and chill, explained everything great.
September 14, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your kind review! Glad to hear you are pleased with our services, let us know if you need us in the future. Kind regards Mark Holdcroft - Director.
Martin came to do our annual boiler and…
Martin came to do our annual boiler and gas fire service. He was extremely pleasant, explained everything and was very thorough. A very professional job indeed, and we would thoroughly recommend Holdcroft Heating!!
September 5, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your amazing review Mr Moore, we are happy to hear you were pleased with Martin and will be sure to pass on your compliments, kind regards Mark Holdcroft - Director.
Excellent Boiler Service
Martin came to do our annual boiler service, along with Alex who is training. Martin explained everything he was doing and was friendly and professional, as was Alex. We have used Holdcroft Heating for quite a few years now and they have always been friendly, professional and the work has always been excellent.
September 7, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your kind review Nicola, we are happy to hear Martin and Alex looked after you and will pass on your compliments. Kind regards Mark Holdcroft - Director
Very experienced technician.
John repaired our two weeks old gas fire very quickly and competently. His product knowledge which he shared while he was working convinced us he was a very capable technician.
September 5, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your amazing feedback Mr Bailey, I will be sure to pass on your compliments to John and the team. Kind regards Mark Holdcroft -Director
Boiler replacement
Leigh,Dave and Lou were very professional, excellent service all round
August 31, 2023
Unprompted review
Boiler service
Boiler service
Martin was very professional and helpful would definitely recommend
August 24, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave such great feedback Mrs Bloor, I will pass your kind words on to Martin and the team. Kind regards Mark Holdcroft - Director.
Martin from Holdcroft Heating completed…
Martin from Holdcroft Heating completed the annual service on our boiler: he was pleasant and did a thorough job, undertaking more checks than other previous firms have done. He explained the results too. An excellent service and we will be using them again and recommend them
August 22, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your kind review Nigel, we are so happy to hear you are pleased with your service and will be sure to pass on your compliments to Martin and the team. We look forward to seeing you again, kind regards Mark Holdcroft -Director.
Had a loss of hot water called…
Had a loss of hot water called Holdcroft - they came out the same day and John was brilliant, although we needed a repair, he ensured we were left with hot running water. They booked me back in the week after and Martin (equally brilliant) completed the repair and a service. Everyone I came into contact with including Dawn over the phone was friendly, professional and polite. Great service and reasonably priced. Thank you Holdcroft, one happy customer!
August 22, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us such amazing feedback Mrs Edwards! Happy to hear you are back up and running and I will be sure to pass on your compliments to John, Martin, Dawn and the team. Kind regards Mark Holdcroft -Director.
Excellent
Excellent, professional service. Will always use in future for boiler and gas work!
August 18, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to write us a review! We are glad to hear you are pleased and look forward to seeing you again. Kind regards Mark Holdcroft - Director.
Boiler leak
Would have been 5 stars if we hadn’t had to ring back when we were told they’d ring us back a couple of times. The engineer who came was great sorted the leak in our boiler quickly. So 5 stars for Martin.
August 14, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave us some feedback Mrs Dale, I'm sorry we let you down with your callback. I will speak to the team and we will work harder to make sure this doesn't happen again. I will also pass on your compliments to Martin. Kind regards Mark Holdcroft -Director.
Great and fair company to deal with I would recommend them
The company has been easy to deal with came to survey the job and gave a clear estimate which I gave them the job, they gave me a date the for the job turned up on time the 2 lads who did the job worked none stop till completion were polite , clean workers ,did a very neat job fitting the boiler did all the proper tests , the company gave a fair price and the girls in there office were very helpful with any info I needed thanks
August 15, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for your kind feedback Mr Hulme, we are glad to hear you are pleased with your installation and will be sure to pass on your compliments to Leigh, Lewis and the team. If you need any help getting used to the new boiler please let us know. Warm regards Mark Holdcroft - Director
Excellent boiler service
Martin serviced our boiler and was extremely professional and thourgh..will definitely use again.
July 28, 2023
Unprompted review
Reply from Holdcroft Heating & Gas Fitting Limited
Thank you for taking the time to leave such great feedback Mr Bailey. We are happy to hear Martin looked after you and will be sure to pass on your compliments. Warm regards Mark Holdcroft - Director
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