Holiday Factory 

Omari is super fantastic guide. I was not happy at all with Holiday Factory but, Omari is super fantastic as person and when it comes to explanation of areas and location details. Thanks a lot Omari for today's fantastic memorable tour. God bless you.

My experience with Holiday Factory was slightly above average.

*Pros:* Although my planned trip to Uzbekistan got cancelled, they gave me a full credit after deducting a nominal 3% charge, which I used for my recent trip to Kazakhstan. The Kazakhstan trip was very pleasant. A special thanks to Mr. Samat, who was an excellent guide and driver, and to Ms. Khadi for being so welcoming. Mr. Rus was also very supportive. I also appreciate Mr. Arad, who coordinated everything well via messages and responded promptly to all my enquiries.

*Cons:* A few areas could be improved. Sometimes we had to share excursions with another family who wanted more time at certain spots, so we had to adjust. The car/cab felt a bit congested, especially during long rides. Also, a few places mentioned in the itinerary were cut short, even though the delay was from their side.

Overall, if these points are improved, I feel more people would love to choose Holiday Factory for their tours.

Extremely disappointing experience with Holiday Factory.

I booked the Armenia–Georgia Crazy Deal, but due to circumstances beyond my control, the trip got cancelled. Since then, I’ve been trying to redeem the credit that I had already paid for, and this has turned into an unnecessarily frustrating experience.

Since the package prices have changed, I am completely willing to pay the additional amount required. But even then, the process has become unnecessarily complicated, with single-occupancy charges being added or extended without proper explanation, making the redemption much more expensive than it should be.

The customer service is simply unacceptable. Emails and WhatsApp messages go unanswered, calls are not returned, and even getting someone to answer the phone seems to be a challenge. There is absolutely no proper communication or follow-up.

What’s even more frustrating is that redeeming my own paid credit feels like I’m asking them for a favour. Nobody seems to take ownership of the issue or provide a clear response.

At this point, I just want to get this matter resolved and be done with it. Based on this experience, I will never travel with Holiday Factory again, nor would I recommend them to anyone.

Great deals mean nothing when the customer service and after-sales support are this disappointing.

We booked all our tours, hotel stay, transfers and flights with holiday factory during our stay in Baku, and overall it was a great experience. The tour guides were friendly, knowledgeable, and made each trip enjoyable. We did experience a minor issue with the vehicle during the Gabala Mountain tour, but the team handled it promptly and professionally, ensuring our trip continued smoothly. Overall, we're very satisfied with the service and would happily recommend them to anyone visiting Azerbaijan.

Never cares to reply to emails. Chasing them for last 30days, not even a single reply or call back.

We enjoyed me and family the trip and was very nice experience with very good guide tour Lali and experienced

It was absolutely fantastic today with lali ! As she was patient, kind and very knowledgeable…. Truly enjoyed our tour overall!

Arpan

It was first time for me with holiday factory Georgia ,, First after we do payment they change the hotel without any respect if i like or not .
Second when i arrive to Airport no respect no one wait me after 30 minutes i took a phone and call them they told me sorry we just come .
With no label with my name or anything .
Third no respect from tour guide for all group .

Really it was a very bad experience which made me hate my trip and never go GEORGIA again .

Please respect your guest more than this it suposed that you are a big company and really what i see through my trip not show even 1 star company .

Amazing work in Azerbaijan🩷 Thank you so much🩷🩷

My experience with Holiday Factory UAE has been extremely disappointing from start to finish.

After my holiday was cancelled due to circumstances beyond my control, I was not offered the straightforward refund I expected. Instead, I was issued travel credit. Since then, I have made multiple attempts to use that credit, but each experience has been frustrating. The packages I wanted suddenly became significantly more expensive, and I was repeatedly told this was due to the current market conditions. Rather than helping me find a fair solution, I felt like I was being pushed into paying substantially more just to use money that was already mine.

The customer service has been slow, inconsistent and, in my experience, unwilling to take ownership of the problem. Every interaction left me feeling like I had to chase answers instead of receiving genuine assistance. Instead of making the booking process easier, it became stressful and time-consuming.

What disappointed me most was the lack of flexibility and customer care. When things go wrong, that's when a travel company shows its true quality. Unfortunately, Holiday Factory showed exactly who they are...

Based on my experience, I strongly recommend AGAINST using Holiday Factory. They only care about $$$$

We recently flew to kazakthan on our anniversary and we really enjoyed the trip. Everything was well planned and executed by Arad, Nour/Noor & Hadi. Highly recommend them

Very disappointing experience...total mess...Once the payment was processed, the sales team disappeared and stopped responding to my messages. I had to call their operation team 15-20 times to get the booking. I received my flight tickets and hotel booking only on the day before my travel. They didn't even provide the PNR, so I struggled to complete the airline check-in.
After arriving at the destination, I was informed that parts of the pre-booked package were not available, which was extremely frustrating and made the trip stressful. The only positive aspect of the experience was the local guides, who were professional, helpful, and did their best to make the trip enjoyable despite the poor coordination. Even airport drop off was done much earlier 4 hours before the flight.

Winnie and Mehran are very humble, easy to approach person. Both of them are knowledgeable person about Azarbaijan places and very cooperative. We really enjoyed the trip. Thank you Holiday factory.

A very terrible and disappointing experience with HOLIDAY FACTORY!

To my co-travellers, if you are searching and currently in contact and planning to book with this travel agency, please go for others, not here, and never again.

HERE'S WHY NOT TO THEM:

1. PROMO ADVERTISEMENT - My friend got her CC FAB promo voucher last November last year, and then we decided to go with her. We booked a Greece travel package using a promotional travel voucher from Dubai First Bank with a special companion discount. The package was advertised as including "VIP Visa Assistance", which is very inviting to us, so we paid for a package of (3). But once they receive the payment, they will leave you hanging with mail, and will respond to you if you only call them.

2. LACK OF CONSIDERATION TO CLIENTS - Given the regional conflict in the Middle East (airspace closure and often cancelled flights), we decided to wait until the situation calmed down. We then decided and left with no choice to confirm travel around July coz' we were informed that the voucher would be forfeited and valid only to use and travel until the end of July (As per the agent, we had to pay an additional high-season surcharge of over AED 700 per traveller), which we understood and paid. We then urgently applied for a Schengen visa appointment last week of April, and luckily got the appointment the 3rd week of May.

3. VISA APPLICATION - For the visa application, the agency only provided a voucher for a combined air ticket and hotel booking and advised that it was sufficient. Unfortunately, our visa was rejected due to concerns regarding the purpose of our travel. When we requested supporting documents, such as individual flight reservations and hotel booking confirmations, the agency refused, stating that they could not provide them and only the travel voucher, and insisted that it is not their fault, but the applicant's failure.

4. THEY'RE TERMS & CONDITIONS ARE INCREDIBLE - What disappointed us most was the lack of support after the visa rejection. We hoped the agency would offer a reasonable solution, such as converting to travel credit (with a lesser deduction amount since we know for sure that most of the travel tickets booked by the travel agency are refundable to a lesser deduction amount) or assistance with re-applying or booking a slot as a courtesy for their customers, considering the 1st rejection was beyond our control. Instead, we were informed that additional fees would be required for visa assistance and for rescheduling our trip to a later date if we wish to.

Overall, their customer journey was very stressful with a lack of support and proper guidance. We experienced unexpected charges, insufficient documentation assistance, and little effort to help resolve the situation.

With this very disappointing experience and unreasonable and inconsiderate way of getting money from their customers, we decided to raise a complaint with the Dubai Consumer Protection / Department of Economy & Tourism.

I’m very disappointed with this company. Poor customer care and not replying back when you raise a complaint. Our trip was cancelled 2 times and no refund was offered neither they provided solution, they simply ignored the entire situation

It was a great and a beautiful time with the Khazbegi mountain journey at Georgia.
The support from the guide Mr Omari was top-notch.
I highly recommend holiday factory for your tour and vacation.

After i payment to u guy through the link Ann(Anna)ur staff sent me you guys stopped replying my messages,no travel dates available not even for this month not even in july which is next month,u optained my hard earned money through falls pretency,u guys made me pay only for you guys not to keep to ur own side of the bargain.even after i saw the bad reviews i still decided to trust ur company to try till date 3 days today after payment no one replied my whstsapp message nor called me or even picked my call.all recipts of my payment i have there is law in this country.

I am extremely disappointed with the way my booking issue has been handled.

I booked a Maldives holiday package through Holiday Factory using a FAB credit card promotion. Subsequently, Holiday Factory cancelled the booking and provided written confirmation that:

• Rebooking would be free of charge
• Fare differences would be waived
• High season charges would be waived

Based on these written assurances, I expected the matter to be resolved smoothly. However, I was later asked to pay additional charges that directly contradicted the commitments already provided in writing.

Over the course of several weeks, I made multiple attempts to resolve the matter through customer support and management channels. Despite repeated follow-ups, I have not received a satisfactory resolution, nor has the company honored the commitments made in their official communications.

I possess complete documentary evidence, including:

* Written email confirmations
* Booking records
* Payment records
* Follow-up communications

Due to the lack of resolution, I have filed an official complaint with the Dubai Department of Economy & Tourism (DET) and submitted the supporting evidence for review.

As a customer, I am not requesting anything beyond what was already promised in writing. I simply expect Holiday Factory to either honor the agreed free rebooking terms or provide a full refund.

I hope this review encourages the company to review the matter fairly and improve how similar customer cases are handled in the future.

Booking Reference: 3XX51XX6X

Starting with a friendly and local food dinner, we moved and walked to places we were not expecting to see prior to the visit. Old city tour with a fun and curious guide Omar who told us a lot about his country and history with fun legends. Stongly recommend.

This was my second time visiting beautiful Georgia, and it was so incredibly special because I finally got to see snowfall for the first time in my life! It was pure magic.

If you're planning a winter trip, definitely come prepared so you can fully enjoy it—I highly recommend packing great thermals, thick socks, a heavy waterproof jacket, and sturdy shoes!

​While the nature was a perfect 10/10, I did want to share a few quick heads-ups about our experience with the "Holiday Factor" tour. The $35 walking tour felt a little pricey for what it was.

Also, our guide Vato was a bit overly eager and put some uncomfortable pressure on us to write reviews on the spot.

On a much brighter note, the other guide, Anano, was absolutely wonderful! She is such a sweet kid and took care of everyone like a true "Mother of Georgia." We loved her!

​One quick tip to save your budget: watch out for private transport prices. I was charged 150 Lari for a short 6km round trip to my hotel.

To avoid overpaying, I highly recommend downloading the Bolt app instead—it’s super transparent and much cheaper. Georgia is a stunning place, just keep your wits about you so you can have the best trip possible!