Dawson & Sanderson Reviews 

Excellent service from D & S as usual. The agent who dealt with us - Courtney from the Sunderland Bridges Branch, along her her equally professional colleague, Beth, could not have been more helpful. They even went the extra mile in suggesting something a little different for us, a cruise, as an option for our next excursion. First rate service all round from two very pleasant staff members.

Hull branch and team excellent go that extra mile
And either match or beat online prices true experts and well managed..

A holiday I had booked independently for Christmas was cancelled. I visited Dawson and Sanderson in Whitley Bay to see if they could help me find another. I am delighted to say that this was possible. Paula went that extra mile to arrange everything I needed

This latest holiday was made great by help given by(newcastle office-Joanne cragie) everything sorted even down to appartment with sun on balcony. Going again with Joannes help.

We have just booked with a lovely young girl called Lucy she was very helpful polite thank you

2024 we asked for what we wanted and 100% they delivered.
This is our second time to skiathos and we will book every year.
Thank you so much to Dawsons and Sandersons Morpeth Northumberland for your help and kindness throughout what we wanted in a holiday.
Simply better than the other one in the northeast..... just saying.

Sold us a short break to krakow and told us it was a 4 star hotel. Which no way was it. I wouldnt even say it was 2 star. Rooms were awfull, staff rude, towels were tiny, beds uncomfortable. So i told the rep when booking i really want a nice hotel as it was for a special occasion but they did not deliver. I was gutted on arrival. I asked for a different room and was offered a awful suite which had stains on the carpet and was totally dated again. MR67 hotel is NOT 4 star and i would never return. When i went to speak to reception the rude lady was on facetime and bounced her phone off the desk to deal with me as she was not happy i had disturbed her. The hotel did send us a bottle of £2 Asti to our room which i laughed at as it was more insulting to get this cheap stuff.

Very unhappy with Dawson and Sanderson (Hull Branch). We specifically asked for an all inclusive adult only hotel, on arrival to the hotel Qwara in Malta we questioned reception staff about this and were told "it obviously isn't is it.. as we have a kids club". We were advised that the only adult only area was the roof top bar and infinity pool but this was closed to poor weather conditions. The adult only access to the indoor pool was restricted to 09.00 - 13:00 but due to poor weather conditions (08.04.25 - 17.04.25) this was not monitored and families with children were admitted. On contacting the Dawson and Sanderson Hull branch via email whilst still at the resort I was informed to come into the Hull branch to discuss further. Unable to do this on my return as no longer live in Hull and work commitments restricted my opportunity to go into branch. I was offered the opportunity to attend the Doncaster branch as there wasn't a branch in Leeds. Despite numerous emails I felt I was fobbed off with no further support provided. Very disappointed by a very inadequate service.

We had a highly disappointing experience with Dawson and Sanderson's travel agency. Communication was terrible throughout our entire booking process and holiday. We were sold a "luxury" holiday but, upon arrival, found ourselves staying in budget accommodations with minimal amenities. The short layovers nearly caused us to miss our flights on two occasions, and because of the rushed connections, our suitcases didn't arrive with us.

The lack of clear instructions meant we had to repeatedly reach out to our agent during the trip. She promised to respond but never followed through, forcing us to deal directly with the vendors—a frustrating situation, especially considering the premium price we paid. Once we returned, we requested a cost breakdown, only to be stonewalled. Rather than taking ownership of the issues, Dawson and Sanderson attempted to deflect blame onto the vendors and refused to acknowledge any fault on their part.

We felt like we did not get what we paid for, and the reluctance to provide a transparent breakdown only solidified our suspicions. It was pointless and a complete waste of time to even file a complaint—they simply went in circles, defending themselves and refusing to address our concerns. Once we paid for the holiday, the communication was nonexistent, and we didn’t get our travel documents until just days before departure, despite booking well in advance. We’d like to remind Dawson and Sanderson that the customer is always right, and at the very least, we deserved the courtesy of clear communication and a genuine effort to resolve our issues.

All in all, we feel let down and would not recommend Dawson and Sanderson if you're seeking a smooth, luxury travel experience.

First family holiday and what a great time we had.

Brilliant company that I have used several times before. Fantastic company and everything went smoothly.

The staff kept us updated upto us going and nothing was too much. Even when I had to call them as my lad broke is wrist and was unsure what the process was and they helped me. Luckily he had the cast removed 2 days to us flying. So happy days.

Always book our holidays with Dawson and Sandersons Redcar.
The team are second to none, big thank you to Jane & Emma who have had such patience whilst we booked & made changes to our holiday.

Where do I start....
We decided to go to Greece Kos, as
We were told it was a great place to go hotel great food is great when they have holes in our family room our door was broke food was disgusting living of chips and pasta on an all inclusive holiday.
The chicken they called chicken was brown everyday only good food was breakfast, My son had cut his head and asked to see a first aider and all they came back with was a disinfectant spray and said there you go.
The pool area had no lifeguards at all and around the pool was very slippery stones and my 1year old son banged his because of it.
The snack places as we were told was lovely different choices and also a pizza place but what we got was no pizza place and only snack what was allowed was that horrible brown jelly chicken and chips nothing else just that.
WHAT A WASTE OF MONEY

I have recently returned from a very enjoyable cruise booked by Laura, who works at the Washington Galleries Branch of Dawson and Sanderson.
Having never been on a cruise before, (and travelling with a small group of friends) we needed a lot of specialist advice on the best possible options available to us.
It became immediately clear that Laura was very knowledgeable and passionate about cruises and what would best suit our needs.
We were given sound advice on drinks packages, day trips and dining options.
We are about to embark on another cruise and will certainly book this through Laura at Dawson and Sanderson.
We couldn’t rate the service more highly.

My experience is with their website. I have tried several times to book a week away and their website is the WORST I’ve ever encountered in my life. Totally unusable so went elsewhere to book.

We where arranging our honeymoon I wanted all whistles and bells as you only do it once, hubby (to be) not bothered as long as I was happy. The rep started showing us Maldives barbados exotic places like that but hubby said no to long a flight, Not only that the rep added its what we call a drop and flop and (honest creates trust), The rep showed us something closer to home where we could go out the complex to do trips it had swim up, all inclusive, beautiful restaurants and water we asked is there a swim up bar? yes we where told you can also swim right round the complex i have been..... wow OK so we booked it
It cost a FORTUNE but we where so excited as its our honeymoon. We went in to pay our final instalment, well over a £1000 and the rep took it from us like it was a receipt no enthusiasm and no interest its a lot of money at least try...
Once we got there by private transfer it looked fab it was fab it was amazing but, no swim up bar and you couldn't swim round the complex at all, the pools were all separated by bridges you couldn't swim under, felt as though the rep had never been there! A bit gutted as we had to keep getting out the pool ((changed) (just me as i didnt want people looking)) round to the bar when we wanted a drink has anyone ever tried to put a wet costume on ....
The venue was beautiful just what you want for your honeymoon, as did the rest of the world every woman I spoke to was a bride last year, 2 years ago 40th wedding anniversary, weddings, I wanted to feel special as we where going 2 days after our wedding it was OUR honeymoon I felt like it was everybody else's, the staff hear it so much and I actually felt silly telling people we got married Saturday because ..... well obviously or you wouldn't be here. I felt if the rep had been they would of known.
Never the less the venue was beautiful once we where back in the UK I said nothing will ever beat the beauty and style of that place, hubby set on it like a mission and in half hour shattered my dreams ...🤣🤣
We found soooo many holidays similar for ½ ⅔ the price in the same region!! felt as though because I said I wanted this to be special all whistles and bells I wasn't worried about cost it needed to be perfect, they took us for a ride over paying by Thousands

What an absolute shambles! We booked our holiday 10/04/2022 to renew our vows in Jamaica. 9 days ago without being informed we realised booking has been changed taking 4 days off our holiday and cannot get the hotel room for our chosen date. Dawson and Sanderson are doing the bare minimum to try and rectify the issue and are portraying a tough luck attitude - Totally unprofessional and has ruined what should be a special time

I bought a holiday and on the first day I had a problem with this office, I paid with a credit card on the spot with Josh and it turned out that he made a mistake, he made the transaction paid in cash by my credit card and on my credit card my bank began to charge me interest that was not fully returned to me, so I never want to deal with this office again, it is not professionally oriented towards clients, especially Josh who makes mistakes very often

Visited the Stockton branch To book a short notice holiday talked to Angela who was very professional and had loads of patience came away fully booked and with disabled assistance

My partner died suddenly in December (cancer related). She had booked a holiday to take her 2 grand kids to New York in March. They told me they couldnt do a name change but that I would have to cancel her ticket only (not the full booking), get the £500 refund and then rebook at over £1000.I am still coming to terms with her death and then to be hit with this. They are an absolute disgrace. Its all about money

Sophie our travel agent was amazing! We had previously booked a holiday with another company and were messed around. Sophie was so helpful and found us an amazing deal. We won’t be booking anywhere else now!