YG Travel Reviews 86

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

YG travels have provided a safe & reliable service for school runs for my daughter for the past 3 years. I am impressed with Jaya’s quick response & ‘kid’s safety first’ attitude. Recently, they accom... See more

Rated 5 out of 5 stars

Trip to Buckland Halls, Wales was great! Jaya & Hiren of YG travels were very professional and helpful throughout. The seats on the executive coach were very comfortable. The Executive Coach arrived... See more

Company replied

Rated 2 out of 5 stars

Very poor customer service. No responses to the queries you ask while using their services. The customer service used to be good when we started using their services for school run but has deteriorat... See more

Rated 5 out of 5 stars

Jaya was incredibly helpful throughout the booking process. Our coach was executive fleet and fantastic! Our clients were so very pleased. It helped make a great day out even better. Our drivers, Harr... See more

Company details

  1. Tour Operator

Information provided by various external sources

We are registered PSV and PHV License operator in South East of England area. We provide transfers to and from all London airports for both individuals and groups, with the accent on a courteous and thoroughly professional personal service at fixed prices (no hidden charges). 24 hours a day. 7 days a week. We aim for the best customer service and great value for our clients whilst our dedicated management and operations teams ensure passenger safety and high service levels are our top priorities.


Contact info

4.1

Great

TrustScore 4 out of 5

86 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Safe & reliable

YG travels have provided a safe & reliable service for school runs for my daughter for the past 3 years. I am impressed with Jaya’s quick response & ‘kid’s safety first’ attitude. Recently, they accommodated our exchange student on the coach, which was really kind & considerate. Thank you!

February 5, 2026
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Very poor customer service. No responses to the queries you ask while using their services. The customer service used to be good when we started using their services for school run but has deteriorated.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Bad company bad service

Mrs Jaya Sajnani send for me a contract to sign from 15/08 to pay 295£..no cancellation for this contract..When I asked how can I pay on 15/08 and GCSE result will be on 22/08 so I don’t know if my daughter will have a place or not they take my daughter out from the list. So if my daughter have no place I must pay 295£ for 9 months. Bad company to get my money like this. I wouldn't recommend this company for any one. I have all the email from this company.

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace. Lack of decent customer service, rude, unhelpful, abrupt and arrogant.
The staff reduced me to tears with their rude responses on the phone.
Will never use them again.
Stay away. Very disappointed especially as they are extortionate

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

4.5/5 star service

YG Travel maintained very high standards of health & safety during this very tough Covid period. Very professional service & driver.

Great Service, always on time and very patient with the children.

Daily updates by Jaya and live location tracking are very helpful. Thank you!!

November 24, 2020
Unprompted review
YG Travel logo

Reply from YG Travel

Thank you so much!

Rated 1 out of 5 stars

Outraged with the YGT and how they have…

Outraged with the YGT and how they have treated our group booking.
We understand the pandemics we are facing, but it is out of our hands.
Our booking has been cancelled and a refund has not been offered or issued, credit notes & vouchers are not what we as a group want.
You took the money and haven’t provided the service.
We would like our money back for what we haven’t received

April 3, 2020
Unprompted review
YG Travel logo

Reply from YG Travel

Dear Laurance,

I think you have some misunderstanding. We are YG Travel in London and we do not do any Gold travel. Also, we have not taken any booking for this kind of purpose. Therefore, I would request you to check the company again. I think what you are referring to is Your Golf Travel, which is https://www.trustpilot.com/review/yourgolftravel.com

Please kindly remove the review from our profile and place it to the under the right company.

Many Thanks
Jaya Sajnani
Director
YG Travel Ltd
Unit 35, Hall Mark Trading Center
Wembley
London HA9 0LB
01981205002

Rated 5 out of 5 stars

YG Travel

YG Travel has excellent customer service with reasonable prices, drivers are well trained...... I highly recommend it.

February 6, 2020
Unprompted review

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