Website was fairly easy to navigate and book my holiday. Price was alot cheaper than tui's prices for the exact same holiday. Got email confirmation straight away after booking. So far so good...Will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site is very simple to navigate, no stone unturned, i just followed the very clear instructions from start to payment. I never once felt like i didn't know what i was doing. This is the second tim... See more
Company replied
Brilliant service from start to finish. Great priced holiday. Had to change a passenger within hours of travelling and the staff on the chat helped me and sorted it out very promptly saving me lots of... See more
Company replied
I hope that can be passed on to Vicky who assisted me on live chat. We have had to change our holiday in Jamaica due to the hurricane and it didn’t make much sense visiting at that time. As my family... See more
Company replied
Company details
Written by the company
Holiday Hypermarket is part of TUI Group, and we’re here to help you find brilliant value on package holidays, especially if you love a great last minute deal. Whether you’re planning a beach escape, a city break or something a little more adventurous, we make it easy to find a holiday that fits both your plans and your budget. As an ABTA bonded online travel agency, we offer a huge choice of package holidays, cruises and city breaks from trusted names like TUI and Marella Cruises, so you can book with confidence every time. We work closely with leading tour operators to bring you great options, flexible choices and the reassurance that your holiday is protected. We’ve been helping holidaymakers snap up brilliant deals since 2003, and over the years we’ve built a loyal community of savvy travellers who know that waiting for the right moment can unlock seriously exciting savings and unforgettable experiences. With access to EXCLUSIVE extra discounts, a wide range of destinations and a friendly team ready to help, Holiday Hypermarket makes it simple to book smarter, travel with confidence and enjoy more for less.
Contact info
4.7
Excellent
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and good Black Friday deals
Easy to use and good Black Friday deals
November 16, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your feedback, it's great to hear you found a great deal with us and were able to book the holiday you wanted! Wishing you a fabulous holiday!
Being booking with this company since 2014
We have been booking through Holiday Hypermarket since 2014, I came across them online back then and I have used them ever since. Fault less.
November 14, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you so much for booking with us! We really appreciate your repeat custom. Have a fabulous holiday 🌴☀️
The chipest holiday and very easy to…
The chipest holiday and very easy to book thank you
November 14, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for taking the time to feedback, it's very much appreciated.
It's great to hear you found the website easy to use and that you secured a great price too!
Enjoy your holiday!
Very helpful with changing dates
I hope that can be passed on to Vicky who assisted me on live chat. We have had to change our holiday in Jamaica due to the hurricane and it didn’t make much sense visiting at that time. As my family were made homeless during the hurricane so I have been able to delay my holiday and help them out financially during the time being and join them in June. There has been an added cost which I’m not entirely happy about as I believe all date amendment fees should be waived temporarily for passengers travelling to Jamaica. However Vicky was super empathetic and acknowledged the smaller details. Brilliant member of staff thank you so much Vicky.
November 11, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your feedback and for your lovely comments regarding the service you received from our agent Vicky! We'll make sure your feedback is passed on to her.
Wishing you a lovely holiday!
Found a great holiday deal
Found a great holiday deal. Will use your site again in the future
October 21, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for taking the time to feedback, it's great to hear you had a great booking experience.
We look forward to booking your next holiday!
Really easy booking experience and…
Really easy booking experience and great price
October 16, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for taking the time to feedback, it's great to hear you had a great booking experience.
Enjoy your holiday!
Reply from Holiday Hypermarket
Thanks for taking the time to leave a review, It's great to hear that you had a good experience using our website and we hope to help you with any future holidays!
Help from TUI and all worked out…
Help from TUI and all worked out eventually.
September 28, 2025
Unprompted review
Reply from Holiday Hypermarket
We really appreciate your lovely feedback and it's great to hear that you've received great service - thanks so much for taking the time to leave a review, and we wish you a lovely holiday!
Great choices, great prices, great help!
I'd just returned from a holiday booked via H-H and had enjoyed it so much that not long after I got home I re-booked it again via H-H. I did it online, which was simple - and with great offers - but was unable to add requests (I want the same room again!), so I phoned Customer Services and they were ever so helpful and updated my Notes section. I can now relax and look forward to my holiday!
June 27, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you so much for your lovely review, and it's great to hear you had a lovely holiday - So much so that you have booked again and even requesting the same room!
I'm pleased to hear you found it quick and easy to contact our team and they were able to help you pop your request on the booking for you also.
We wish you another fabulous holiday, and we look forward to helping you with your next search!
Easy to book.will tell my family about…
Easy to book.will tell my family about you
October 9, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for booking with us, have a fabulous holiday!
Excellent service
Excellent service from Holiday Hypermarket, didn’t take long to get to speak with an advisor via the web chat and the support is always first class. A few bob cheaper than the TUI website even though they are the same company. I’ve booked with them a few times now and not had any issues.
October 3, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your lovely feedback, we really appreciate it. Have a fabulous holiday!
Discrimination in Tui Vouchers
Tui make you jump through so many hoops to prevent honoring their Compensation vouchers, I wonder what percentage are actually paid. If you reply Tui, answer me that?
My wife suffered food poisoning along with many other guests on our last holiday along with having to move hotels due to overbooking.
The £100 voucher, Tui generously compensated us with, we are unable to use as my wife is holidaying with her sister this time and not me, despite me paying for it. So she has lost her rights for compensation because I was the lead passenger and she is only married to me!
I appreciate administering vouchers have to have rules but there is no discretion shown despite a Tui operative agreeing with how unfair this is. It could be seen as discrimination.
Thanks for the reply below although you won't answer the question of what persentage of vouchers are honoured?
So if you are not the lead passenger you are discriminated against and don't have the same rights?
Does this mean we should book individually to have the same rights and certainly avoid group bookings?
September 30, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for sharing your experience, and we're genuinely sorry to hear about the issues you encountered during your holiday. Food poisoning and hotel overbooking are serious concerns, and we understand how upsetting this must have been for both you and your wife. Regarding the compensation voucher, we appreciate your frustration. Our voucher system does have specific terms, including usage by the lead passenger, but we acknowledge that this can feel unfair in situations like yours—especially when you've paid for the holiday and your wife is now travelling independently. We’re sorry that discretion wasn’t shown, even though a team member agreed with your concerns.
Your feedback is incredibly valuable, and we’ve passed it on to the relevant department to review how we handle exceptional cases. While we can’t share exact statistics on voucher redemption, we are committed to improving transparency and fairness in our processes.
Easy to navigate H/H site
Easy to navigate site as always with a good price.
September 26, 2025
Unprompted review
Reply from Holiday Hypermarket
Thanks so much for choosing to book with Holiday Hypermarket again, we really appreciate your business! Have a fantastic holiday, and we look forward to helping you find your next!
Easy use of site
September 26, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your feedback, we really appreciate it!
Easy to follow steps
Easy to follow steps. I usually end up making a mistake when doing things online but this time no problem.
September 25, 2025
Unprompted review
Reply from Holiday Hypermarket
It is great to hear that you found our booking process easy to follow! Have a fabulous holiday 😊
Was quick and easy and affordable…
Was quick and easy and affordable deposit to book and plenty of time to pay the rest off
September 26, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your lovely feedback, enjoy your holiday!
Easy to use
Easy to use , great prices and some fab holidays. Use holiday hypermarket most years
September 25, 2025
Unprompted review
Reply from Holiday Hypermarket
Thank you for your lovely feedback!
Tui cancelled my holiday
Booked a holiday in may
To be told my holiday as been changed on 22nd Sept
My flight was from Bristol. Then I was informed I was flying from Birmingham .
Tottally unacceptable
As to talk to manager agent was rude and said no
Very unhappy tried to complain that was rude and not
helpful
Hypermarket reply
Gave me this email stockton tui.co.uk
And they said they look into this matter with 48 hrs
Still no reply
still very unhappy
I thought tui and Hypermarket holidays were safe to book with
Never again terrible customer service
Still no reply from 22/9/2025
It's 29th now very disappointed
They don't care customers service don't exist
Still no answer 1st October 25
Tui never replied as they promised 6th October now
Never use again
September 22, 2025
Unprompted review
Reply from Holiday Hypermarket
We are really sorry to hear about your experience, that sounds incredibly frustrating. We understand that booking a holiday months in advance only to have major changes like the departure airport switched at the last minute is very disappointing. If you can please contact us with your booking reference at stockton@tui.co.uk we'll be happy to look into this further for you
UPDATED 26/09/25 - Good Morning, we are currently investigating this with our management team and your email will be responded to once we have a further update. Thank you for your patience!
Loyalty scheme?
Why have you not got a loyalty scheme?
I would be a platinum member by now.
September 20, 2025
Unprompted review
Reply from Holiday Hypermarket
Fabulous idea! I will pass this over to the team. Enjoy your holiday and thank you for being a repeat customer.
Good site to use
Site gave good information on all holidays also thought a great idea to include luggage and transfers
September 18, 2025
Unprompted review
Reply from Holiday Hypermarket
We are so happy to hear that you found our website informative, thank you for booking with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.