Holidayretailers Reviews 

26
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

This company is a nightmare. I'm constantly being harassed by their phone calls almost every day, despite me repeating constantly to stop. This has been going on for over a year. Avoid at all costs.

Rated 4 out of 5 stars

Great location, lovely helpful staff, amazing good quality buffet breakfast, ample hot water, but the rooms are tired An 18inch tv in a huge room, 1980s decor, the bathroom was candy striped tiles, n... See more

Company replied

Rated 1 out of 5 stars

HORRIFIC! Avoid them at ALL costs. Told me I had won a holiday, I was originally delighted however said that I needed to speak to my partner about it. Was told I had 24 hours and if I wanted a ref... See more

Rated 5 out of 5 stars

The Holiday inn, tadcaster road was excellent. The room and food were very good the staff were very friendly and efficient. The. Hotel was in a great position it was only 10 mins into York on the bus... See more

Company replied

Company details

  1. Travel Aggregator

Written by the company

Great value Travel Deals


Contact info

2.3

Poor

TrustScore 2.5 out of 5

26 reviews

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No recent history of asking for reviews

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2.3

All reviews

(26)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Great location, lovely staff.....but

Great location, lovely helpful staff, amazing good quality buffet breakfast, ample hot water, but the rooms are tired An 18inch tv in a huge room, 1980s decor, the bathroom was candy striped tiles, n had cracked floor tiles. Just needs a tweak.
NB took photos, but I cannt work out how to upload

May 15, 2022
Unprompted review
Holidayretailers logo

Reply from Holidayretailers

Hi Jayne
Thank you for your feedback we are pleased to hear your break was in great location .
Holiday Retailers

Rated 5 out of 5 stars

The Holiday inn, tadcaster road, York

The Holiday inn, tadcaster road was excellent. The room and food were very good the staff were very friendly and efficient. The. Hotel was in a great position it was only 10 mins into York on the bus and we'll situated for a couple of very nice restaurants very close by all in all a good choice. Also almost next door for a day at the races.

May 15, 2022
Unprompted review
Holidayretailers logo

Reply from Holidayretailers

Hi Cleo
Thank you for your feedback we are pleased to hear you enjoy your break in York .
Holiday Retailers

Rated 3 out of 5 stars

Promised a twin room for my mum and I

Promised a twin room for my mum and I - got a double. I slept on a blow up mattress. Not the best holiday.

May 14, 2022
Unprompted review
Holidayretailers logo

Reply from Holidayretailers

Hi Dawn
Thank you for your feedback we are sorry to hear about your problems on your break, please contact us 0800 070 5220 to speak to a member of the team.
Holiday Retailers

Rated 5 out of 5 stars

Took an offer from the website at 190…

Took an offer from the website at 190 pounds for the weekend in Exeter, very satisfied with the cost and the hotel was lovely.

May 11, 2022
Unprompted review
Holidayretailers logo

Reply from Holidayretailers

Hi Geoff
Thank you for your feedback we are pleased to hear you enjoy your break in Exeter and found the cost good value for money.
Holiday Retailers

Rated 1 out of 5 stars

Scam company through and through

Scam company through and through. When I booked a year ago they "kindly" said I would have two years to book because of Covid. They told me over and over again this was confirmed to be true TWO YEARS. THIS WAS A LIE! Now they are saying "NOPE THAT NEVER HAPPENED". Gaslit!!! Through and Through!! How DARE THEY STEAL £70 from me!!!!! SCAM COMPANY DO NOT BOOK, YOU WILL NOT GET A HOLIDAY. So depressed I let someone scam me like this!! Just book a holiday the normal way.

February 18, 2022
Unprompted review
Holidayretailers logo

Reply from Holidayretailers

Hi Hannah
We are sorry to hear about the issue you had in regards to expiry date on you break, but we hope you enjoy the week aboard we have given you as compensation.
Holiday Retailers

Rated 1 out of 5 stars

Zero star quality.

Wasn't allowed to say no stars but that's what I would have chosen. This company called me in April 2021 offering a 2 night UK hotel b&b break voucher valid for 1 year for £82. My husband and I quite enjoy days away so we took the offer and paid our £82. What we didn't know then was Covid was still going to restrict travel and impact on our lives. Several times, in fact many many times through out the last 9months I have received calls from Holiday Retailers trying to up sell our UK break to a holiday abroad. I kept telling them we weren't interested, we had our UK break and were happy with that. Our voucher expires in April so we thought we would go away in March. I called the company to try and book but was told I had to book using the web site, no problem. I was happy to do thst. Once on the web site though the dates available were for Jan 2022, we wanted March 2022. The terms and conditions of our contract state that you have to book between 3months and 4 weeks before your travel date, which again was what we were trying to do. I once again rang Holiday Retailers and told them I wanted to book for March but couldn't as the web site only went to Jan. I was told to check back on the Friday when it would be updated. Checked back on Friday, still only January available, called again told to check back daily which I did. January ended and still the web site shows January only and no possibility to book for February or March. I contacted the company and told that everything available has gone. How I'm not sure as it was impossible to book through the web site. I have also been told it's my fault for not booking something earlier, after all I've had all year to book something. I explained we want to go away in March so didn't want to book earlier. The contract states I have a year, March was within the year. I have asked for a refund as they are unable to honour their side of the contract but been told no refunds will be given and if I don't get to use the voucher it will be forfeited. Today surprise surprise I get a call offering to upsell my break to a week abroad.As far as I can see this company is a total scam and needs investigating. I have been in touch with other customers on their Facebook page that have also not been able to use their vouchers.

February 10, 2022

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