Appalling customer care! I’ve been trying to contact them through their official support network since mid July (3 months) and all I get is an automated email saying they are too busy to reply an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our driver Ted was brilliant & immediately put our minds at ease upon arrival at Katowice for our transfer to Krakow. He was very polite, helpful and answered all of our questions along the journey... See more
Company replied
Excellent service from simple booking process to great customer experience both on arrival and departure. Even when our our flight changed, a quick email and they rearranged our pick up time. Lovely c... See more
Company replied
Highly recommended. Very efficient service. We only organised our transfer from Cancun airport to our hotel before we travelled, but whilst on holiday I booked our return transfer which was exactly... See more
Company details
Contact info
3.8
Great
586 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and great prices
Great service and great prices. If it wasn’t for their good admin, we wouldn’t of known about the expected storm in Spain which closed the airport!! Very grateful xx
January 21, 2020
Unprompted review
Reply from HolidayTransfers
Dear Steven,
Thank you for taking the time to provide us with your feedback. We are pleased to hear that our customer service team was helpful to you and exceeded your expectations. We hope that you managed to have a good time away and we very much look forward to having you travel with us again in the future.
Best wishes,
Customer Services.
Very smooth transfer.Driver was…
Very smooth transfer.Driver was delightful and extremely helpful.First class!
January 21, 2020
Unprompted review
Our transfer had me scared for my life
Our transfer had me scared for my life. The taxi driver was driving stupidly fast and took phone calls while driving. His driving made me feel sick and I was holding on tight the whole journey.
We had no help with our luggage and pretty much no communication with the driver, except when he stopped for petrol due to basically being on empty (luckily not making us late for our flight!!). Not impressed and left feeling lucky to be alive!
January 21, 2020
Unprompted review
Reply from HolidayTransfers
Dear Lucy,
Thank you for your feedback and for sharing your experience with other travellers. We are sorry to hear there were some issues with your driver. Please be rest assured we have addressed this with the local supplier to ensure they improve on this.
We apologise for the frustration and of course, if this is something which you would like to discuss with us further, then please do email us at customerservices@holidaytaxis.com with your booking reference and any further details. We are always grateful to hear from our customers.
Kind regards,
Customer Services
Already waiting at the desk on arrival…excellent
Already waiting at the desk on arrival also on time for arranged pickup definetly use again
January 21, 2020
Unprompted review
Driver was waiting for our arrival at…
Driver was waiting for our arrival at the airport, nice welcome text message to let us know he was waiting for us and no messing around to get out.
Small miscommunication on the way home on times but nothing major
Would highly recommend
January 21, 2020
Unprompted review
On time and good driver -Dan
January 21, 2020
Unprompted review
Great service
Great service, driver there to meet us on our arrival and effortless experience.
January 21, 2020
Unprompted review
Excellent service.
Excellent service to and from airport and hotel would recommend them to family and friends.
January 15, 2020
Unprompted review
Picked up at tenerife airport and taken…
Picked up at tenerife airport and taken to hotel, very good service. Easy to find kiosk on the way to the exit of the airport.
Picked up again from the hotel and returned to airport on time and in plenty of time.
Good service all round.
January 14, 2020
Unprompted review
Great service in time and friendly
January 14, 2020
Unprompted review
Top class service punctual and value
January 13, 2020
Unprompted review
Transfer to hotel was carried out…
Transfer to hotel was carried out promptly
January 13, 2020
Unprompted review
Friendly no hassle a very pleasant…
Friendly no hassle a very pleasant experience
January 13, 2020
Unprompted review
The drivers were very pleasant
The drivers were very pleasant, prompt and the vehicles were comfortable. The only comment we would make is that an allowance of 2 hours 20 minutes was made for a journey that takes just an hour.
January 13, 2020
Unprompted review
Very professional service
Made sure the cars that picked me up could accommodate my bike box with no issues. Dealt with queries immediately, whilst I was on the line. Thank you for a great service
January 13, 2020
Unprompted review
Reply from HolidayTransfers
Dear Denis,
We are pleased to hear that your transfer experience with us met your expectations and are grateful to you for taking the time to provide us with your feedback on this. We do hope that you had an enjoyable time away, and we very much look forward to having you travel with us again in the near future.
Best wishes,
Customer Services.
Driver 25 mins late for pick up and…
Driver 25 mins late for pick up and also no notification of weather he was going to make the pick up.....very stressful.
January 8, 2020
Unprompted review
The drivers were lovely.
January 7, 2020
Unprompted review
Both trips to and from resort were…
Both trips to and from resort were superb, both drivers were professional and friendly. Return trip the driver was early. Would definitely use again and recommend them to everyone, first class service, thank you.
January 7, 2020
Unprompted review
Reply from HolidayTransfers
Dear Robert,
Thank you for taking the time to provide us with your feedback on our transfer services. I am happy to note that you had a pleasant time with your drivers, and very much hope you had an enjoyable overall trip. We hope that you do consider travelling with us again in the future and thank you for your recommendation.
Best wishes,
Customer Services.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.