My local H&B store in Darlington has always been very helpful but I can't walk there now, so regularly order online. I'm always impressed with the offers and service, and there are no problems with E... See more
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Review summary
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I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out... See more
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I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try... See more
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The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in... See more
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Company details
Contact info
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
- 0330 058 2025
- www.hollandandbarrett.com
4.2
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting for my next day order
Still waiting for my next day order. Don't have an order number as you haven't finalised my payment through klarna but paid the first initial payment. Looking through the reviews its seems to happen when thing are on offer and people ain't receiving them. If that's the case I want a refund so I can go elsewhere.
I dont get the problem. Emailed you 3 day ago thats useless too
June 16, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Victoria,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into this further and assist you directly.
H&B
Great service
My click and collect order was dealt with quickly and efficiently. What's not to like. Thank you.
June 5, 2026
Unprompted review
Reply from Hollandandbarrett
Hi there!
Thank you so much for your lovely feedback!
We're delighted to hear that your Click & Collect order was dealt with quickly and efficiently. Providing a smooth and hassle-free service is exactly what we aim for, so it's great to know we got it right for you.
We really appreciate you taking the time to share your experience and look forward to seeing you shop with us again soon!
Team H&B💚️
Ignorant staff and NO customer service
Bought two items from their Strand store in London. Lady asks if I want to sign up for the app. I say I'm fine, she insists "22% off your purchases" Ok, I'm in.
Download it, can't get it working. I try desperately, she tries desperately to get it working, not happening.
Ten minutes later, I'm invested now.
Manager comes over, he says abruptly "can't do anything, app isn't working" and his attitude was basically dismissive.
I go online to complain, I'm given two options. 1) Wait for an agent or 2) we'll email you and let you get on with your day and we'll be in touch in THREE working days.
I choose the latter.
SIX working days go by z nothing. So I call them.
"Oh, sorry, not sure what happened... Here's 3 quid." I explain that I would have got 12 pounds off if the app had of worked
"We'll get back to you.. I'll make sure a manager gets back to you ASAP" That was SIX working days ago.
It's clear that the staff are miserable in the stores and the call centres/customer service desk just don't bother. Like, at all.
I'm a regular customer, but out of principle, will be sourcing my stuff elsewhere. Even if it's a little more expensive.
Shame, but I can't be dealing with that nonsense.
June 2, 2026
Unprompted review
Reply from Hollandandbarrett
Hello David,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into this further and review what’s happened.
H&B
Top Shop
As per usual great service from the great staff – I went to stock up for the month and everything I needed was clearly laid out, easy to find and good value for money - loving the new point system too.
Always a pleasure.
May 29, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Paul,
Thank you so much for your lovely words.
We really appreciate you sharing your feedback with us, and we're pleased to hear your local store is providing an amazing level of service to ur customers.
We'll pass your kind words to the store to share your recognition for the service they have been providing you with.
H&B 💚️
fraud
I have orderd at 5 june, i live in a house and recive all the parcels and letters but they are making excuse to deliver my parcel. its been 12 days but parcel not recived. customers service are not able to support or knows what to do in situation. its a big fraud. 139gbp is paid. they dont deliver my parcel and also not paying my money back.
June 17, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Elizabeth,
Thank you for taking the time to leave a review.
We're sorry to hear that you haven't received your order and can understand how frustrating this must be, especially after waiting so long and being unable to get the support you were expecting.
We'd really like the opportunity to look into this further for you. Unfortunately, we're unable to identify your order from the information available on Trustpilot.
We've reached out to you through Trustpilot to request some additional details so we can investigate this and work towards a resolution as quickly as possible.
Thank you again for bringing this to our attention. We hope to hear from you soon.
H&B Team
Thank god for H&B as supermarkets…
Thank god for H&B as supermarkets stopped selling my Twinnings Decaff Green Tea so I was able to buy them online and get delivered to my home ,will continue to buy so please dont stop keeping them .
June 8, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Ruby
We're delighted to hear that you've been enjoying the Twinings Decaffeinated Green Tea and that we could provide it for you.
Thank you for taking the time to leave a review and for choosing to shop with us online.
We truly appreciate your support. Thanks for shopping with us, and have a wonderful day!
H&B💚️
I purchased a few items over £50 with a…
I purchased a few items over £50 with a view to receive the advertised discounts which.I did not receive.
I recently placed another order over £140 with the hope of receiving the advertised discount only the item was not included in the discount, that is not my gripe though, I also.was led to believe the item would be delivered next day again as advertised which did not transpire.
I only purchased off H&B due to being able to use clearpay to pay over time.
Just felt I needed to express my annoyance on these recent experiences.
June 1, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Susan,
Thank you for taking the time to leave a review.
We're sorry to hear about your recent experience regarding the discounts available on your orders and the delivery expectations for your most recent purchase. We can understand why this would be frustrating.
We'd like the opportunity to look into this further and understand exactly what happened. We've reached out to you through Trustpilot to request some additional details so we can review this with you directly.
Thank you again for bringing this to our attention. We hope to hear from you soon.
H&B Team
Stunning customer service
I want to give a massive shout out to Espy in the St Pancras branch, who was kind, clear and supportive in finding out the Natural and vegan Vitamin E 400 i.u. I couldn't find as the label had changed. It makes such a difference to find someone who takes time to check and support the customer. Absolutely superb customer support! Espy is a gem, massive shout out to her and heartfelt thank you!
June 15, 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thanks so much for your lovely words.
We really appreciate you sharing your feedback with us, and
we're pleased to hear your local store is providing an amazing level of service
to our customers.
We'll pass your kind words along to the store to share your
recognition for the service they have been providing you with.
H&B💚
Shaz did a Very good service
Shaz did a Very good service. Professional, helpful, and efficient throughout. I’m extremely satisfied and would happily recommend Holland and Barrett to others.
Thank you Shaz once again 👍
June 15, 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thanks so much for your lovely words
We really appreciate you taking the time to share your feedback with us, and we're delighted to hear about the great service you've received.
We've passed your wonderful words on to Shaz, and we're sure she'll be thrilled to hear how much her support and service meant to you.
Thank you again for your kind feedback.
Team H&B 💚️
Price in store was higher than price…
Price in store was higher than price online ?
When a price is shown online surely it should be the same in store or at least made obvious to the customer online.
Will be very careful buying here again.
June 15, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Richard,
Thank you for your feedback. We're sorry to hear this caused frustration. Our online and in-store promotions can sometimes differ, but we always aim to make this as clear as possible for our customers. We'll share your comments with the relevant team as feedback, as we know how important clear pricing information is when making a purchase.
Thank you for taking the time to share your experience with us.
H&B.
Good products - difficult discount scheme
So over the last few years I have started to take a combination of supplements to deal with my menopause symptoms and I am very happy with the results. It makes sense to buy them from one place, and H&B offer them all. And their loyalty scheme means I earn points.
But, a couple of issues I have are that the offers in store are different to on line - sometimes by a lot. For example one of my expensive supplements was BOGOF on line but buy one get one half price in store recently. And another problem I have had is when I get sent an email with a limited time discount and the code doesn’t work. And when I have queried it I just get sent a load of t’s & c’s (which I know I have met).
Overall I still buy most of my supplements from them but it isn’t always the cheapest option.
I just wish their offers were consistent and simpler to follow.
June 15, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Sharon,
Thank you for taking the time to leave your review and for choosing Holland & Barrett to support your wellbeing journey.
We're happy to hear you've found a combination of supplements that works well for you and helps support your menopause symptoms. It's great to know you've been seeing positive results and that we've been able to support you along the way.
We also appreciate the feedback you've shared regarding our promotions and discount codes. We understand how frustrating it can be when offers differ between online and in-store, or when a discount code doesn't work as expected, particularly when you've already checked that you meet the terms and conditions.
While some promotions may vary between our website and stores, we appreciate your comments regarding consistency and simplicity. Feedback like this is really valuable and helps us understand where we can improve the customer experience, and we've shared your comments with the relevant teams.
For promotional codes, we also have guidance in our Help Centre which may help if you experience any issues applying an offer online. You can find this by visiting www.hollandandbarrett.com, selecting Help Centre, and searching “Why isn’t my promotional discount code working online?”
If you've already tried the steps above and are still experiencing problems, please don't hesitate to get in touch with our Customer Service team. We'll always be happy to look into it and do our best to help. We want the service you receive to match the quality of the products you're purchasing, and we're here to support you whenever you need us.
Thank you again for sharing your experience and for continuing to shop with us. We really appreciate your support and look forward to continuing to support your health and wellness journey.
H&B Team
Prices increase whilst products in baskets.
I place items in my basket for only a matter of hours (on the app), and during that time the price increased significantly. Whilst I understand that H&B reserve the right to amend prices, it does not feel right that a customer can select an item, return shortly afterwards to complete the purchase, and find that the price has increased whilst the item was in the basket. We are talking about hours and not days.
To put it another way, if I were shopping in one of your physical stores and had items in my basket, would it be fair for the price to be increased by the time I reached the checkout? In effect, that is exactly what has happened here.
I am extremely disappointed by this experience. Avoid unethical business.
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. From time to time, we run limited-time promotions, and while we always try to make the dates and timings of these offers as clear as possible, we understand how frustrating it can be if a price changes while you're still deciding on a purchase.
We can see that a member of our Customer Experience team has reached out to you directly to discuss this further, and if you need anything else, please don't hesitate to reply.
H&B.
I was so happy with HaB I ordered a buy…
I was so happy with HaB I ordered a buy one get one free but on ordering I dint realise I had to put 2 in the basket and one would be free ..but when my order come there was only one item .. I got on to them and despite finding out I didn’t order correctly they still sent me the free one the very next day .. so impressed thankyou Holland and Barrett ⭐️⭐️⭐️⭐️⭐️
June 14, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Dominique,
Thanks for your kind words! We're really glad that you enjoy shopping with us.
We look forward to seeing you soon!
Team H&B 💚
Easy to order online
Easy to order online, plenty of great deals on supplements which is always handy. Delivery was quick and problem free.
May 31, 2026
Unprompted review
Reply from Hollandandbarrett
Hey there Vicki,
Thanks for your kind words! We're really glad that you enjoy shopping with us.
We look forward to seeing you soon!
Team H&B 💚
4 Items TWO separate delivery charges
I ordered 4 items on line. Three of which H&B listed in one parcel. The 4th item FLORAGY restore oil was charged as a separate delivery as Floragy would be sending it. This was stated on thier online page. However, when I wrote to them to say this item was not delivered, they sent a photo back of the package on my doirstep. The package which contained the 3 items on a different delivery charge. This is stealing. If they are pretending an item was included in a delivery which was paid for in a separate charge. I am disgusted at the blase ignorant way their customer services sent a photo, knowing the item was not in that delivery. I have written 5 times to their customer services who have not once checked their records
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Ann,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand why this has caused concern.
We’d also like to mention that some items on our website are sold and delivered directly by trusted sellers. These products can be easily identified by the label “Sold and delivered by [Seller Name]” displayed on the product page. Delivery charges and delivery times can vary depending on the items in your basket, and this is shown on the product page and during checkout. You can also find more information here: www.hollandandbarrett.com/info/delivery-and-returns/home-delivery/ (http://www.hollandandbarrett.com/info/delivery-and-returns/home-delivery/)
With that said, our Customer Experience team will be reviewing this and getting back to you as soon as possible. We wish you a lovely weekend in the meantime.
H&B
Went to order over £75 worth of an…
Went to order over £75 worth of an order (which included discount offer’s 🥱) only to be then charged or tried to be charged delivery.
Even though my “order” was over “their” so called £40 “free delivery”, obviously it’s not free and should be clearly stated of various stipulations! Due to other suppliers “Market Place” items.
Holland and Barrett, you need to stoplight this on the site!
Guess what, you just missed out on a easy sale! Will take business elsewhere where and from now on.
Please see my email address in the customer reference number👍 so that you can reply direct.
Thank you.
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Neil,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your checkout experience caused frustration. Some products on our website are sold by other brands but dispatched by Holland & Barrett alongside our own products, while others are sold and delivered directly by trusted sellers. Products that are delivered directly by a trusted seller are clearly marked on the product page as “Sold and delivered by [Seller Name]”.
Delivery charges and delivery times can vary depending on the items in your basket, and this is shown on the product page and during checkout. You can also find more information here: http://www.hollandandbarrett.com/info/delivery-and-returns/home-delivery/
We appreciate your comments about making this clearer on the website, and we’ll be sure to share your feedback with the relevant team.
H&B
Thanks Holland And Barrett Clapham…
Thanks Holland And Barrett Clapham Junction St John's Road, Ezra is an outstanding asset to the company and proves this element each and everyday - he has an excellent Store Manager, Maggie... thanks once again, and in addition; Pavel, and Genesis.
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hey there,
Thanks for your kind words! We're really glad that you enjoy shopping in our Clapham Junction branch.
We look forward to seeing you soon!
Team H&B 💚
I want to say a massive thank you to…Matheus at Chancery Lane
I want to say a massive thank you to Matheus at the Chancery Lane store. Matheus has always gone out of his way to source the best products, check their availability and give excellent advice. Matheus told me today that he has gained promotion to another store. I've known Matheus for at least a year and can clearly see why he has been promoted! Good luck fella!!
June 12, 2026
Unprompted review
Reply from Hollandandbarrett
Hey there David,
Thanks for your kind words! We're really glad that you enjoy shopping in our Chancery Lane branch.
We hope to see you again soon!
Team H&B 💚
Ordered the tanning capsules they do…
Ordered the tanning capsules they do not work
Do not buy
May 28, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Dawn,
Thanks for getting in touch, and we're really sorry to hear this.
We have requested further details through Trustpilot. Please fill in the information via the link request that's been emailed to you, as we would like to get this looked into.
Looking forward to your response.
H&B
Went to H&B branch in Richmond and they…
Went to H&B branch in Richmond and they were very helpful with the queries of customer. You can find great and quality
products, as usual. Special mention to Bridget who find her way, despite being busy with other customers to explain some info needed and even had a time to play and tickle our little dog Bella, which she enjoyed .
June 4, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Lulu,
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We really appreciate the time you've taken to share this with us.
It's great to see you've been provided with outstanding service from all the staff, especially Bridget.
We've passed your feedback directly to the store, and they'll be happy to see it!
Thanks for shopping with us, and have a lovely day!
H&B💚️
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