My local H&B store in Darlington has always been very helpful but I can't walk there now, so regularly order online. I'm always impressed with the offers and service, and there are no problems with E... See more
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Review summary
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I bought some glucosamine gel for my elderly friend, she recommended i try it as i have fibromyalgia. Its really helpful, my daughter has chronic fatigue and she has started using it too. Finding out... See more
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I was diagnosed with GORD at the end of last year and prescribed PPI tablets, my GP seemed to want me to take them longterm which I wasn't happy about. Having researched what alternatives I could try... See more
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The product I have been buying seems to have changed packaging and size although I think the reduced price reflects that. I always order online for collection and it works well. There is one man in... See more
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Company details
Contact info
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
- 0330 058 2025
- www.hollandandbarrett.com
4.2
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Berwick branch are excellent
The Berwick branch of Holland and Barrett are amazing. The staff are all very knowledgeable and very polite friendly and helpful. They always make you aware of the best offers available of what you are looking for
June 19, 2026
Unprompted review
Reply from Hollandandbarrett
Hey there John,
Thanks for your kind words! We're really glad that you enjoy shopping in our Berwick branch.
We'll be sure to pass this feedback to the store!
Team H&B 💚
BOGOF offers unclear
Their BOGOF offers don't make it clear that you're supposed to commit to buying two items at the point of purchase to receive the second one free. Almost like it's been done deliberately. It wouldn't take much to make this information more prominent rather than in a policy under a few layers of bureaucracy.
June 26, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Dan,
Thank you for taking the time to share your feedback.
Our Buy 1 Get 1 offer is a mix-and-match promotion, so both qualifying items would need to be added at the point of purchase for the offer to apply. We do appreciate your comments and will make sure to pass them on to the relevant teams.
We’re more than happy to assist you further, and someone will be in touch with you shortly.
H&B
Extremely disappointed
Extremely disappointed. Having paid £21.99 plus delivery of £3.99 I would have expected to receive a full tube of cream. I ordered Madeca Cream Time Reverse Zero 80ml tube that arrived yesterday. Having opened it this morning I was appalled to see the tube considerably not filled. It seems like only have full. The packaging of the box and tube is made to show bigger than the actual amount of 80ml of cream. I have taken photos of the half empty tube. Misleading and almost fraud.
June 27, 2026
Unprompted review
Reply from Hollandandbarrett
Hello there,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concern.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into it further.
H&B
Mixed
I placed an order of about 10 items, 5 of which were multiple of the same. Received 3 items, so contacted CS who immediately dispatched the missing items. The order then gets delayed, and 4 days later I get told it's been damaged in dispatch and to fill in a form requesting refund or replacement, but the form doesn't work so I contact CS who say my order has been delivered so I have to re-explain the whole saga. They dispatch replacement which ends up being 3 items. So have to contact CS again to get the final 4, which have just arrived and leaked in the box and all over my carpet. Customer Service were responsive throughout and helpful, albeit continuity of care could perhaps be improved. I've always had impeccable service from H&B so this won't put me off though!
June 26, 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Once again, we're sorry to hear this.
Please fill in the details we've requested from you via Trustpilot so that our Customer Experience team will be able to assist you further with this and make sure this is resolved in a satisfactory manner.
Have a lovely day in the meantime, and we look forward to hearing from you.
H&B.
Happy shopper
Great offers on food items I needed to stock up on recently. Easy on line ordering, fast delivery.
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Neetc,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear you had a great experience ordering online with great offers on food items and had a fast delivery too!
We really appreciate you taking the time to share your experience with us.
Thank you for shopping with us, and we hope you have a lovely day!
H&B 💚
Ordered Vitamins online
For this order, I placed the order online, since I was on holiday. I quickly found the vitamins I wanted (Two jars of Cod liver oil, with multi vitamins and one jar of Turmeric) and swiftly made payment. Whilst I was enjoying the remainder of my holiday, the order was processed and delivered to my home. When I arrived home everything was there as I had ordered. Very pleased, many thanks.
June 16, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Ivan,
Thank you for your lovely 5-star review and your kind feedback!
We're delighted to hear you had a great experience ordering online and were able to find the items you needed.
It's also wonderful to know your parcel arrived in time for your return from holiday.
We really appreciate you taking the time to share your experience with us.
Thank you for shopping with us, and we hope you have a lovely day!
H&B 💚
Went to H&B for some Castrol oil and came out happy.
Went to H&B for some Castrol oil, the assistant, saw me looking and came over, offering to help, I wasn't sure what type too buy, so she suggested various ones,i lelf happy with my purchase, and will use them again.
June 13, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Carol,
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We'd like to share your wonderful words with our colleagues.
Please can you share which store you visited?
Have a lovely day and take care.
H&B 💚️
I have shopped in Holland and Barrett…
I have shopped in Holland and Barrett for many years now, and always trust the staff when I asked for advice on any products. Their knowledge helped me find the right supplement for my age and lifestyle.
And always good customer service. I always go the Scarborough store...
June 3, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Jennifer,
Thanks so much for your lovely 5-star review and kind feedback!
We're delighted to hear how happy you are shopping with us.
We can't wait to share your wonderful comments with our colleagues at our Scarborough store, they'll be thrilled to hear them.
We really appreciate you taking the time to share this with us.
Thanks for shopping with us, and we hope you have a lovely day.
H&B 💚
I had the worst customer service…
I had the worst customer service experience ever today at the Wood Green shop, near Boots.
I have been shopping for years at Holland Barrett and never felt treated like shi..t as I feel today. It’s not the first time and it’s seems that they treat their customers based on their skin colour. Pure discrimination, I have friends that have stopped shopping there because they way they been treated. You just lost a good customer, and really hope that Holland &Barrett management take action against this.
June 25, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Monica,
Thank you for your review.
We are sorry to read your in-store experience was not to your or our expectations. Would you mind providing us with additional details in relation to your review?
We have requested further details through Trustpilot. Please fill in the information via the link request that's been emailed to you, as we'd really like to investigate the matter with the store in question.
Have a lovely day in the meantime, and we look forward to hearing from you.
H&B.
Very helpful young lady serving this…
Very helpful young lady serving this morning in the Droitwich branch. Very cool environment too. Thank you.
June 24, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Marilyn,
Thank you for your lovely feedback.
We’re so pleased to hear you received such helpful service, and we’ll make sure your comments are shared with the store management team.
H&B
Just received absolutely appalling…
Just received absolutely appalling customer service have shopped with H&B for over 30 years now and a loyal customer spending lots and lots of money with them - for the first time I had a problem received my order today opened box and some of the items were damaged - I was treated like a criminal and like they totally disbelieved what had happened - I tried several ways to sort this out they were meant to call me back but didnt and they were really unhelpful and didnt seem to understand English? I will not be shopping there again - its their loss
June 24, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Michele,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your recent experience.
Having reviewed your case, we can see that you contacted us regarding damaged items received in your order. As part of our normal process, we may ask for additional information, such as photographs, to help us understand what has happened and ensure we're providing the appropriate support.
We appreciate that receiving damaged items is frustrating, and we're sorry that this experience didn't reflect the level of service we aim to provide.
A member of our Customer Experience Team will be in touch directly to provide a further update.
H&B Team
The quality of the vitamins and…
The quality of the vitamins and supplements is terrible. The dosages are completely unclear, so you can easily overdose. Delivery is a whole other story—you can easily add a week to any promised delivery date.
June 23, 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
Thank you for sharing your feedback with us.
We're really sorry to hear that you're unhappy with both our products and delivery service. We work hard to provide high-quality products and a great customer experience, so it's disappointing to hear that we haven't met your expectations on this occasion.
We've reached out to you on Trustpilot as we'd like to learn more and look into this for you.
Wishing you a great day, and we look forward to hearing from you.
H&B
Offer only valid for the time before and after purchase.
So frustrating. There was a special offer on some hair dye. The offer was 51% off I think just for that day and for only s few colours. I selected a colour based on that price and bought 2 of them. I actually took a screenshot of the price, £6.85, as I was comparing things and I took the screenshot at 06.53. My purchase was then made at 06.56, so 3 minutes later. However I was charged almost £10 for each hair dye. I checked straight after and the price was still meant to be £6.85.
Now I'm wasting minutes of my life speaking to customer services who is trying to explain that offers are only on for a short time and I cannot complain because a product goes up after I buy it and cannot be refunded for that. So it was on special all morning until before 06.56, and then on offer all of the rest of that same day since that time. But for just exactly one minute of those 24 hours the price went up to £10, which was just exactly the time I bought the hair dye!
My head is going to explode, where do H&B find their staff!!!
June 23, 2026
Unprompted review
Reply from Hollandandbarrett
Hi there,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
H&B.
I went into H and B in Newbury to but…
I went into H and B in Newbury to but some vitamins. However, the offer for the ones I was looking to buy was only online.
So I ordered what I wanted and they were both buy one get one free. So that was great, I could have one at home and one at work.
However, when they were delivered I only received 1 of each. So I contacted them online and I was told I should have clicked both of them twice to get the free ones.
The way I see it was if I clicked them both twice I would end up with 4 of each.
So lesson learnt. I will shop around from now on.
June 22, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Alec,
Thank you for your feedback, and we're sorry for any disappointment caused.
For Buy One Get One Free promotions, 2 of the same item need to be added to the basket for the offer to apply, just as you would take 2 items to the checkout when shopping in store.
We really appreciate you taking the time to share your experience and will ensure your comments are passed on to the relevant team.
H&B.
Ordered Test Xtreme product and…
Ordered Test Xtreme product and collected it the next day. The whole process was nice and easy, would totally recommend
June 9, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Iva,
Thanks so much for your lovely words 💚
We really appreciate you taking the time to share your feedback with us. It's always wonderful to hear when our customers have had a positive experience, and we're delighted that we were able to help.
We'll be sure to pass your kind comments on to the team involved, as feedback like yours means a great deal and helps us recognise the great work they do.
Thank you again for your support, and we hope to see you again soon.
Team H&B 💚
I used faith in nature body lotion…
I used faith in nature body lotion since 5 yes. It's very compitive rate at HB.
Every now n again it's on offer.
May 28, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Pradip,
Thanks so much for your lovely feedback.
We're delighted to hear how much you're enjoying the range of products we offer. It's wonderful to know you've had such an amazing experience.
We'll pass your kind words along to the relevant teams.
H&B
You lost your regular customer
Big let down after months of spending hundreds of pounds online. While using the app, I was supposed to have a special code that never worked for me. Plus, the items I had in my basket changed the prices and discount offers overnight. I founded these practices really upsetting and when I confronted customer service
about it, I got really blatant reply not even focusing on my query. Since then I've been buying my supplements elsewhere.
June 5, 2026
Unprompted review
Reply from Hollandandbarrett
Hi Wioletta,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn't the experience we want our customers to have, and we've sent you a private message requesting your contact details so we can investigate this further and do our best to put things right.
We hope to hear from you soon.
H&B.
Reply from Hollandandbarrett
Hi,
Thank you for taking the time to leave your feedback.
We're delighted to hear that you found the ordering process easy, the delivery prompt, and our prices good. We really appreciate your kind comments.
Thank you for choosing Holland & Barrett, and we hope to see you shopping with us again soon.
H&B💚️
Easily ordered online
Easily ordered online, with special discounts and offers automatically applied, and collected from my local store the following day. Brilliant service and I would definitely recommend and will be using again.
June 8, 2026
Unprompted review
Reply from Hollandandbarrett
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Still waiting for my next day order
Still waiting for my next day order. Don't have an order number as you haven't finalised my payment through klarna but paid the first initial payment. Looking through the reviews its seems to happen when thing are on offer and people ain't receiving them. If that's the case I want a refund so I can go elsewhere.
I dont get the problem. Emailed you 3 day ago thats useless too
June 16, 2026
Unprompted review
Reply from Hollandandbarrett
Hello Victoria,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
We have requested further details through Trustpilot. Please fill in the information via the link request that’s been emailed to you, as we’d really like to look into this further and assist you directly.
H&B
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