After coming across Holland Cooper online after Royal Ascot, I decided to purchase the Navy Ecru Essentials Tote Bag. The website is slightly jumpy, skipping over some options, this really... See more
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Review summary
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Your clothes .make my wife feel very special when she wears them ...she looks and feels so special. Your clothes have a elegant look very noticeable with three own distinctive look .. Michelle a... See more
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This was my first purchase from Holland & Cooper, and I’m so impressed! The Nude Black Ballet Flats are absolutely beautiful—cute, elegant, and timeless. They fit true to size and are incredibly c... See more
Company replied
I have bought many pieces from H&C now over the last two years and every piece is beautiful quality, beautiful cut and something i am thrilled to wear. I use it for my corporate wardrobe mainly... See more
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Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Discovering this wonderful brand
My sister lives with me as she has FTDementia
As Dementia steals so much from her I try to make sure she still has beautiful things
After seeing the HC brand at Cheltenham races I knew it would be the brand to deliver something extra special for my sister
I ordered the lightweight puffer coat in ink navy
The order and delivery experience was excellent
So beautifully packaged and. The coat …
Exactly what I was hoping for , beautiful quality and a style my sister would have loved
She looks beautiful in it ❤️
We have also discovered hidden practicality with this coat such as the magnetic side vents which make getting in and out of vehicles so much easier
Wonderful brand and wonderful experience
Now onto my wishlist …
April 15, 2026
Unprompted review
Reply from Holland Cooper
Dear Elaine,
Thank you for taking the time to share your story and feedback with us, and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you both continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
This company is amazing
This company is amazing.
I buy all my wifes clothes for her and she over the moon with all my purchases.
Fantastic quality and service.
Beautiful fit and so chic.
Thankyou Jade
May 21, 2026
Unprompted review
Reply from Holland Cooper
Dear Tony,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Excellent quality, classy and a great fit!
Excellent quality products, amazing colors, true to size and great fit. The embroidery on the raincoat is of a traditional kind. The Wellington’s beat the competition on all fronts. The shipment was expedited with DHL and arrived fast and on time. Regardless of the time zone difference, Adam of the Holland Cooper team was quick to respond to my thank you note.
May 20, 2026
Unprompted review
Reply from Holland Cooper
Thank you for taking the time to share your feedback following your recent experience with the brand.
Customer satisfaction is so important to us, and we are pleased to hear that happy with both the quality of items and service on your recent orders.
We hope that you continue to enjoy ordering from us and wearing the items you love as much as we have loved creating them for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I love my new polo shirt it’s so…
I love my new polo shirt it’s so comfortable and the colour is amazing all the stuff they have is amazing and very comfortable to wear
May 15, 2026
Unprompted review
Reply from Holland Cooper
Dear Leanne,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I received a notification that an item…
I received a notification that an item was back in stock and ordered it. The item came next day and was wrapped beautifully and in a secure package.
The item itself was just superb quality.
Really pleased.
April 25, 2026
Unprompted review
Reply from Holland Cooper
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
The Country Longline Fleece is just…
The Country Longline Fleece is just perfect! I love it. Although not living in GB nor EU, delivery was very easy.
April 30, 2026
Unprompted review
Reply from Holland Cooper
Dear Regula,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Holland Cooper is my favourite brand…
Holland Cooper is my favourite brand it’s always been posted super quickly and packed amazingly not even mention all of the items what I bought are gorgeous pieces.
Many thanks ⭐️⭐️⭐️⭐️⭐️
May 18, 2026
Unprompted review
Reply from Holland Cooper
Dear Sylvia,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Although I unfortunately never received…
Although I unfortunately never received my order due to a courier issue, I still wanted to leave a review because Holland Cooper handled the situation professionally from start to finish.
The parcel issue was investigated properly, communication throughout was clear and polite, and once the courier confirmed the parcel had been lost in transit, I was immediately offered either a replacement sent via express delivery or a full refund without needing to argue or endlessly chase for a resolution.
Things can occasionally go wrong with delivery services, but what matters is how a company responds afterwards — and Holland Cooper dealt with the issue efficiently, professionally and with genuine accountability.
A very positive customer service experience despite the inconvenience.
May 18, 2026
Unprompted review
Reply from Holland Cooper
Dear Lucia,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Holland Cooper are the best
Holland Cooper are my go to for everything. All their products are high quality, fast and efficient delivery and Rose ensures that your experience is second to none. Thank you HC.
May 18, 2026
Unprompted review
Reply from Holland Cooper
Dear Suzanne,
Thank you for taking the time to share your feedback following your recent experience with the brand.
Customer satisfaction is so important to us, and we are pleased to hear that happy with both the quality of items and service on your recent orders.
We hope that you continue to enjoy ordering from us and wearing the items you love as much as we have loved creating them for you.
We look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Excellent jacket
Excellent jacket, well tailored, am so pleased with my purchase
May 18, 2026
Unprompted review
Reply from Holland Cooper
Dear Joan,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Fantastic customer service
I had some shorts for at least two years and ended up loosing the two front buttons….not a design fault just scraped them off whilst out and about. The fantastic customer service team kindly sent me replacements. Very happy customer
May 14, 2026
Unprompted review
Reply from Holland Cooper
Dear Mia,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Terrible company
Terrible company, do not order any thing online from them! I paid over £100 for a pair of jeans they didn’t bother to send to me. I had to fight to receive them. After 4-5 wks I eventually got them. I sent a top back that cost £49, unworn, with labels attached etc and they said they had not received it. I’m now fighting to get my refund! I will not be ordering from them again. Absolute nightmare of a company! Stay away from them.
May 17, 2026
Unprompted review
Reply from Holland Cooper
Dear Charmaine,
I am sorry to hear that you have not yet received your refund, despite your parcel being received into our warehouse.
Whilst we strive to keep to a 5 working day timeline for refunds or exchanges upon receipt of your parcel, sometimes unexpected delays can happen.
We want to make this right for you- so we have found your order and expedited this refund for you. This should appear back into your account within the next few days.
We apologise again for your experience, and we appreciate your patience in this matter.
Kind regards,
The Holland Cooper Team
My first time ordering from Holland…
My first time ordering from Holland Cooper and I will return. I ordered some sling back shoes. They were beautifully packaged and looked gorgeous but one of the buckles kept opening. I needed them for a specific event so it was time sensitive. I called to explain and see what could be done. Delightful friendly staff were so helpful I was blown away. They sent a replacement pair immediately which I’ve just received. They are perfect. I’m so impressed with the quality and standard of this brand. How wonderful to actually speak to a human and then when you call again to speak to same person. A pleasure to shop with you and thank you so much for getting this sorted for me so quickly.
May 16, 2026
Unprompted review
Reply from Holland Cooper
Dear Suzanne,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Thought this company was just for…
Thought this company was just for people in the equestrian circle. How wrong I was. First purchase was a jumper loved it good quality and feels great,ordered the chocolate flared jeans to go with it really loved them too. I am nearly 70 years old and I think they do some fabulous casual wear will definitely be ordering more.
April 9, 2026
Unprompted review
Reply from Holland Cooper
Dear Carol,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
As a business women please can I advise…
As a business women please can I advise you to listen to your customers before you end up in administration: you’ve outsourced overseas. I’ve now had a couple of bad experiences with your product quality including most recently a jumper which elbow patches leaked to make an ivory jumper stained pink. First you see the complaints, you ignore them because as a growing business you see increased profits. But your customers are increasingly frustrated with a cheaper quality product and the same price, they stop coming back because they are getting one or two wears out of a garment due to issues.
And your customer service department are unaccountable regardless of the thousands I for example have spent
Then that will hit you suddenly.
You need to return to quality. Return to the uk. If you market this, you will save your company. If you don’t, it will not be here in 5-10 years maximum
May 15, 2026
Unprompted review
Reply from Holland Cooper
Dear Kelly,
Thank you for your feedback and we are sorry to learn that you are not happy with the item on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the items that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
Excellent service and customer service
Excellent service and customer service. The customer service team went out of their way to find a particular dress and colour I wanted for a wedding. Thank you so much for your help.
May 14, 2026
Unprompted review
Reply from Holland Cooper
Dear Tracy,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I love the whole experience
I love the whole experience when purchasing from Holland Cooper. From the packaging of your items that makes you feel that they have taken such care over preparing your purchase. The way that your invoice is presented with your free returns label and the your items lovingly wrapped to make you feeel special. The sweatshirt itself is beautifully made and is true to size. The little attentions to details on the garment not only make it pretty but also versatile to wear for either casual wear or work wear. As always a delightful purchase.
May 14, 2026
Unprompted review
Reply from Holland Cooper
Dear Karen,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Absolutely shocking customer service
Absolutely shocking customer service. I ordered a jacket in the sale. I’ve been waiting two weeks for delivery. I’m now being told an off the peg stock item is a bespoke tailor made item and despite the jacket being significantly outside the estimated delivery timeframe of 3-5 days the order can not be cancelled. There isn’t a human to speak to. It’s all AI generated. If you want to purchase an HC item I strongly suggest you only do it in person as it becomes untenable trying to resolve anything from an internet purchase. I won’t be ordering from HC now again.
May 14, 2026
Unprompted review
Reply from Holland Cooper
I am sorry to learn of the delay regarding your order- please allow us to make this right for you.
If you can kindly provide your order number, one of our Customer Care team can look into this for you and offer resolution for you.
We apologise again for your experience, and we appreciate your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
The quality style and elegance of the…
The quality style and elegance of the dress I ordered fulfilled all my expectations of this wonderfully English brand.
The fit was perfect so the size was spot on.
It is so admired by my girlfriends whenever I wear it. Where did you get where did you get it ?
May 9, 2026
Unprompted review
Reply from Holland Cooper
Dear Sue,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
So pleased with my first purchase
So pleased with my first purchase. I went back and forth for a few months before deciding to treat myself. And I am so thankful I did. The parcel arrived with the most beautiful packaging, the quality of my coat is top notch. Highly recommend.
April 21, 2026
Unprompted review
Reply from Holland Cooper
Dear Pamela,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
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