After coming across Holland Cooper online after Royal Ascot, I decided to purchase the Navy Ecru Essentials Tote Bag. The website is slightly jumpy, skipping over some options, this really... See more
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Review summary
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Your clothes .make my wife feel very special when she wears them ...she looks and feels so special. Your clothes have a elegant look very noticeable with three own distinctive look .. Michelle a... See more
Company replied
I continte to be impressed by the quality of the goods and service offered by Holland and cooper. My niece loves their clothing, and even though I have to shop on a budget they always seem to offer... See more
I have bought many pieces from H&C now over the last two years and every piece is beautiful quality, beautiful cut and something i am thrilled to wear. I use it for my corporate wardrobe mainly... See more
Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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Gorgeous cardigan
Gorgeous cardigan arrived beautifully packaged & in perfect condition. Lovely soft knit fabric. Ideal for when the chillier weather kicks in!
August 3, 2026
Unprompted review
Reply from Holland Cooper
Dear Fiona,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Impeccable quality clothing
Impeccable quality clothing. The craftsmanship and thoughtfulness is unmatched. I am an avid repeat customer and they do not disappoint. Xx
August 3, 2026
Unprompted review
Reply from Holland Cooper
Dear Bianca,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Very easy ordering system great…
Very easy ordering system great customer service stop very fast postage and excellent garment
July 29, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Twice now this company has attempted to…
Twice now this company has attempted to defraud me by only refunding one item when multiple items were returned. We have evidence thankfully and will now be taking legal action against them - they are clearly dishonest and potentially have thieves within their warehouse - I strongly recommend you do not buy from this company - they are clearly not a decent honourable company and we are now proceeding with legal action against them and Weill also be reporting the to the police and trading standard (we have full photographic evidence and witness statements.
August 3, 2026
Unprompted review
Quality Coat
Quick delivery to Australia after ordering, delivered in 5 days.
Very pleased with the quality of the coat.
July 31, 2026
Unprompted review
Reply from Holland Cooper
Dear Sue,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Don’t bother…
Don’t bother…
Tried numerous times to buy a gift card… contacted them directly…all I got back well just phone us with your card number…and that was 3 days later…awful service
August 2, 2026
Unprompted review
Reply from Holland Cooper
Dear Emma,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand.
We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you.
Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand.
We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
Parcel had been opened in shipping
I ordered a white dress that arrived in a box that had been ripped open. It was covered in grey marks and green ones from the box. I needed the dress for an event that was happening in only a couple of days and it took customer service until after the event to respond. All they offered was a return and a £10 voucher. Extremely disappointing.
July 7, 2026
Unprompted review
Reply from Holland Cooper
Dear Libby,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand.
We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you.
Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand.
We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
I used to shop at Holland Cooper all…
I used to shop at Holland Cooper all the time and absolutely loved the quality. I have to say I haven't bought anything in some time, but I was on the website and it's very clear the quality has completely changed. I noticed a couple of tops and shoes that just didn't have that same Holland Cooper style and sharpness. I looked at one blazer that was very ill filling on the model, the buttons were hanging off at different angles and you could clearly see pulling at the button line. This blazer was £355 on sale! I was shocked, definitely not going to spend my money here anymore. At that price point, it's absolutely ridiculous.
July 31, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback on our current collection, and for taking the time to share it with us.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you.
Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand.
We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
Chic & Elegant 😍🫶🏻
This was my first purchase from Holland & Cooper, and I’m so impressed! The Nude Black Ballet Flats are absolutely beautiful—cute, elegant, and timeless. They fit true to size and are incredibly comfortable.😍🫶🏻
The quality is outstanding, with luxurious craftsmanship and attention to detail. They’re versatile enough to wear with both casual and formal outfits, especially in neutral tones.😍😍🫶🏻😃
I’m already looking forward to my next purchase from Holland & Cooper. Highly recommended!😍🫶🏻
July 30, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Products look good but lack quality
I love the HC story and Jade's social media present is great! So many of their products LOOK good but the reality is the quality is bad.
The backpack is of poor quality and doesnt sit well on your back.
My chocolate gilet bobbled after 1 wash.
The short puffer jacket has an elasicated band around the bottom so the coat rides up rather than hanging down like a normal jacket would.
Another beautiful looking coat I brought in a beige colour marked after i wore it twice. Not sure what the marks are from but surprise surprise the marks will not come off.
All the above items have been sold on a preloved website as I've learnt my lesson.
I have had a couple of other items but returned them due to odd sizing or quality of which I found the returns process ok but delivery is soooo slow!
I want to love them but I just dont. Which is a shame as its one of the most popular brands out there at the moment.
What is also a shame is you can walk into a well known high street brand and their coats, jackets and gilets are exactly the same as HC but are just slightly different in the a few of the details, better made and half the price!
Like I said, such a shame as I love the brand and Jade!
I have emailed HC following their reply to this review.
I will update when I receive a response.
Updated response following my email to HC. They thanked me for emailing them as customer feedback is important. They have passed the details to the relevant departments and hope to see me shop with them again.
Personally, this is disappointing. Their reply to my review on here is more encouraging. But the email response is just a copout.
I wont be buying from them again, sorry Jade!
July 30, 2026
Unprompted review
Reply from Holland Cooper
Dear Lucy
Thank you for your feedback and we are sorry to learn that you are not happy with the item(s) on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the item(s) that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
Decent garment packaging a big let down
Having had issues with website glitches on my account need to sort this issue out wasn’t very helpful over emails also when package arrived it was nothing like the normal packaging I’m use to from them .
It came in a plastic sheet which I think suppose to represent an envelope which was useless, garment paper was all ripped envelope doesn't hold garment not been designed properly no sides or clip at top to hold it pointless .
Was supposed to be given as a present
Will have to re box this not up to usual standard very cheap and poor packaging..
Garment nice need to rethink packaging.
July 27, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and we are sorry to learn that you are not happy with your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the items that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
getting hold of Holland and Cooper is…
getting hold of Holland and Cooper is proving a nightmare chat is rubbish no one ever gets back and no phone number you can speak to anyone awful I wont be bothering again give me Fairfax and Favor any day
July 30, 2026
Unprompted review
Reply from Holland Cooper
Dear Jacqueline,
I am sorry to hear you have been struggling to get through to us- please rest assured that we are committed to the customer experience and resolving any issues that arise as quickly and efficiently as possible.
One of our Customer Care team has now reached out to you via email to advise further regarding your query. We apologise again for your experience, and we look forward to resolving this for you.
Kind regards,
The Holland Cooper Team
Just received my first order for my…
Just received my first order for my wife’s birthday. The quality is exceptional & the packaging was amazing. Such care & attention to detail. Fantastic company.
July 29, 2026
Unprompted review
Reply from Holland Cooper
Dear Dene,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Beautiful quality & comfortable shoes, & excellent Customer Care
I am a new customer to Holland Cooper & have so far bought the Champagne Pearl 'Wear All Day Vienna Pearl Heel' (I bought them specifically to go with a dress that I already have that is a lime with a cream colour, they match perfectly & are very comfortable.
I had been looking for a long time for the right shoe & the exact cream colour (as not all cream colours are the same of course) as in my dress & came across the Holland Cooper website & I am so very pleased that I did. I emailed their Customer Care regarding the colour of the Champagne Pearl as from the website the shoes looked a yellow colour paired with a yellow dress worn by the model. Adam responded very quickly to my email, he was so very helpful & I felt reassured that the colour would be right)). The shoes are beautifully made & beautifully packaged in Holland Cooper logo tissue paper & in a dark green box with the gold Holland Cooper Crest, & the gold Holland Cooper raised crest is on the bottom of the shoes. I will definitely be making further purchases, thank you Holland Cooper.
July 23, 2026
Unprompted review
Reply from Holland Cooper
Dear Hilary,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Extremely Disappointing Customer Service
I rarely leave negative reviews, but my experience with Holland Cooper has been incredibly frustrating.
I purchased one of their belts, and it arrived with a manufacturing defect. The stitching was coming apart, making it clear that the item was faulty. I immediately contacted customer service, expecting the issue to be handled professionally, especially considering the premium prices this brand charges.
Instead, I experienced poor communication and constant delays. I was told a courier would collect the defective belt, but no one ever showed up. My husband stayed at the pickup location for hours waiting, yet there was no pickup, no notification, and no explanation.
Whenever I reached out for an update, I would receive what appeared to be an automated acknowledgment saying someone would get back to me. Unfortunately, no one ever followed up. I repeatedly had to send additional emails just to try to get a response, and it felt like my concerns were being ignored.
The most disappointing part wasn't the defective belt—it was how I was treated as a customer. When you spend premium prices on luxury products, you expect premium customer service. Unfortunately, that was not my experience.
The lack of communication, missed collection arrangements, and failure to resolve a straightforward warranty issue completely eroded my confidence in this brand. Because of this experience, I even decided to return another item I had purchased.
Luxury brands should stand behind both their products and their customers. Sadly, Holland Cooper failed to do either in my case. Based on my experience, I cannot recommend purchasing from them.
July 17, 2026
Unprompted review
Reply from Holland Cooper
Dear Tracy,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
Love the HC brand top quality clothing
Love the HC brand top quality clothing
Have always been pleased with my purchases made beautifully fabric and stitching perfect to detail thankyou HC
July 28, 2026
Unprompted review
Reply from Holland Cooper
Dear Beverley,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Beautiful and very good quality…
Beautiful and very good quality clothes, had to change size on one top and it was so easy to do and communication was good definitely recommend Holland Cooper 👍🏻
June 5, 2026
Unprompted review
Reply from Holland Cooper
Dear Jaime,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
UPDATE- Platinum VIP Status Ultimately Meant Very Little
Update – One Final Thought
I never intended to write a second review.
My original review of May 15, 2026 explained why I had decided to stop purchasing from Holland Cooper after years as a loyal Platinum VIP/Black Tier customer. I thought that would be the end of it.
This week, however, I unexpectedly started receiving Holland Cooper’s VIP marketing emails again, despite having previously requested to be unsubscribed. I therefore contacted the company once more, simply asking to be removed from the mailing list.
What I received in response was a standard retention email encouraging me to remain a Black Tier member because of the benefits available to me.
That response crystallized what had frustrated me throughout my original case.
Over several communications, I repeatedly asked Holland Cooper to address one specific issue: to reconcile the contradictory information surrounding my bespoke order. My position never changed. I maintained that the bespoke items had never reached me and asked the company to explain the inconsistencies between its own records and the notifications I had actually received.
Instead, I received repeated assurances that the items had been delivered, but the substance of my questions was never addressed.
I was not asking for special treatment. I was not even insisting on a refund. In fact, I expressly stated that I would even be prepared to purchase the bespoke pieces again. What I wanted was transparency and someone to genuinely engage with the issue I had raised. I wanted a real person to read my messages.
Receiving a generic retention email months later from the very team that had handled my complaint left me with one unavoidable impression: my correspondence had been processed, but never truly considered.
Luxury is not defined solely by beautiful products or prestigious branding. It is defined by how a company treats its loyal customers when something goes wrong.
Sadly, that is where Holland Cooper lost me.
July 27, 2026
Unprompted review
Reply from Holland Cooper
Dear Rebecca,
We're sorry to hear that receiving our recent VIP email caused further frustration.
We would like to reassure you that this communication was not an automated retention message. Our VIP Team personally writes these emails, and Rose reached out because we genuinely felt it would be a great shame to lose a customer who has supported Holland Cooper so loyally over the years.
We fully appreciate the reasons you shared for your decision, and whilst we're naturally disappointed that your confidence in our brand has been affected, we respect your wishes.
As confirmed in our correspondence, we have now updated your preferences across the company to ensure you are unsubscribed from all VIP and marketing communications, and you will no longer receive promotional emails or invitations from us.
Thank you once again for your loyalty over the years. We genuinely wish you all the very best for the future, and should you ever decide to shop with us again, you would be warmly welcomed back.
Kind regards,
The Holland Cooper Team
Reply from Holland Cooper
Dear Claire,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Stunning tablecloth
Stunning tablecloth. So pleased with my purchase . Quality is exceptional and as always customer service is 5 star
July 13, 2026
Unprompted review
Reply from Holland Cooper
Dear Sandra,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
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