After coming across Holland Cooper online after Royal Ascot, I decided to purchase the Navy Ecru Essentials Tote Bag. The website is slightly jumpy, skipping over some options, this really... See more
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Review summary
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Your clothes .make my wife feel very special when she wears them ...she looks and feels so special. Your clothes have a elegant look very noticeable with three own distinctive look .. Michelle a... See more
Company replied
I continte to be impressed by the quality of the goods and service offered by Holland and cooper. My niece loves their clothing, and even though I have to shop on a budget they always seem to offer... See more
I have bought many pieces from H&C now over the last two years and every piece is beautiful quality, beautiful cut and something i am thrilled to wear. I use it for my corporate wardrobe mainly... See more
Company details
Written by the company
Luxury British Fashion House
Contact info
London Road, GL56 0JQ, Moreton-in-Marsh, United Kingdom
- www.hollandcooper.com
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Love the Holland Cooper Brand
Fell in love with the Holland Cooper brand last year on a trip to London and have bought several items since. The elegance and style of the items are impeccable. This brand will become my staple closet brand. Customers service has been quick to answer my questions. Love that this brand is luxurious yet still affordable. Looking forward to seeing the brand expand to the US!!
July 25, 2026
Unprompted review
Reply from Holland Cooper
Dear Stephanie,
Thank you for your feedback and we are so pleased to hear of your recent experience with Holland Cooper.
We take great pride in the personal service that we offer to our customers, whether you are shopping online, over the phone or in one of our stores, your experience is important to us. We are delighted to hear of your feedback surrounding your recent purchases and experiences with the team.
We look forward to welcoming you back to the Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Their customer service is truly the…
Their customer service is truly the worst ever.
If you want to use their returns portal and don’t have a local Yodel (forget it!)
I have tried for days to return items which are simply too big but have re-ordered a XS but A1 do not read (can’t read) the email correspondence. I keep receiving ridiculous correspondence back which ignores the points raised.
Their sales team are even more shocking as I’ve just spoken to 2 people there and they simply couldn’t care.
Jade had better stop AI sending out robotic texts, “with love”and look at her systems.
July 24, 2026
Unprompted review
Reply from Holland Cooper
We are sorry to learn you are encountering issues when trying to return your item.
Our new returns process has been designed with customers in mind, to make returns more streamlined and ensure we are able to swiftly refund or exchange where appropriate.
Please note, we no longer use Yodel for our returns, and once a QR code has been generated via our returns portal this does not need printing and can be scanned at your local post office.
For any queries regarding this process, please contact our team at customercare@hollandcooper.com- where we are on hand to answer any and all queries you might have.
We appreciate your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
Fabulous blazer
I love my Blazer the quality is wonderful and I had great service in the shop where I bought it. Would definitely recommend
July 24, 2026
Unprompted review
Reply from Holland Cooper
Dear Maureen,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
OMG LOVE!!!!!
OMG LOVE everything I brought, super amazing quality, exactly as described and oh lordy the packaging....speechless! Arrived from UK to NZ in record time. I am excited for future purchases.
June 29, 2026
Unprompted review
Reply from Holland Cooper
Dear Jessica,
Thank you for taking the time to share your feedback with us and we are pleased to hear you are so happy with your recent purchases from Holland Cooper.
We take great pride in the quality of our collections and the service which delivers them to you, including the special unboxing experience that we are known for as a brand.
We hope that you continue to enjoy wearing your new pieces as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
I just love Holland Cooper
I just love Holland Cooper , the quality , how elegant the design is and on top of it I get so many compliments every time I wear my beautiful jacket . The jacket it’s so lovely and warm and it’s also true to size .
I can’t wait to receive my next order !!!
July 9, 2026
Unprompted review
Reply from Holland Cooper
Dear Ildi,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Always great clothes and fabulous hats
Always great clothes and fabulous hats, fast service and always beautifully packaged.
I would highly recommend
July 10, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Customer service is shocking
Customer service is shocking. Emails are ignored. You can never speak with an agent on live chat. and you can not speak to anyone on a phone either. Shocking.
July 23, 2026
Unprompted review
Reply from Holland Cooper
Dear Sarah,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand.
We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with your order details so that we can advise on a resolution for you where possible.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
This new return portal is absolutely…
This new return portal is absolutely rubbish-I’m having to drive miles for a yodel locker which don’t work half the time-I’ve spent thousands with these people over the last 3 years-no more you’ve lost a good customer over a post office label-havnt you got enough money!!! Honestly what’s the problem putting a post office qr code on!! Havnt thought that through have you-but you are getting that garment back. I’m not buying a printer just for your label-bet there’s going to be a lot of people not happy-yodel is one of the worst
Tried to call and guess what it’s an email-really applauding Hollandcooper when you need to speak to someone and it’s an email!! Not good not good at all
To reply well this happened 2 weeks ago and the website took me to yodel-so many people are complaining about it-thing is I contacted customer care and they didn’t seem that bothered. So I’m sending it back by post office paid for by me. Because I can’t get back into the label
July 23, 2026
Unprompted review
Reply from Holland Cooper
Dear Katrina,
We are sorry to learn you are encountering issues when trying to return your item.
Our new returns process has been designed with customers in mind, to make returns more streamlined and ensure we are able to swiftly refund or exchange where appropriate.
Please note, we no longer use Yodel for our returns, and once a QR code has been generated via our returns portal this does not need printing and can be scanned at your local post office.
For any queries regarding this process, please contact our team at customercare@hollandcooper.com- where we are on hand to answer any and all queries you might have.
We appreciate your patience and understanding in this matter.
Kind regards,
The Holland Cooper Team
I have bought multiple clothing
I have bought multiple clothing, bags and footwear from this brand, always beautifully packaged and delivered quickly, never had any issues with returns or quality
July 22, 2026
Unprompted review
Reply from Holland Cooper
Dear Mrs. Williams,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Stylish and well fitting
Ive never been disapointed with HC clothing. Always stylish, beautiful quality and well fitting, reflected in its price point.
Theres something for every occasion and its always exciting to open the beautiful green box!
July 22, 2026
Unprompted review
Reply from Holland Cooper
Dear Rachel,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Low calibre customer services
Complained to customer services about earrings I had bought. They ignored my complaint, simply saying they liked to hear customer comments! I had previously bought several thousand pounds worth of clothes from HC over 18 months. Lowest calibre reaction to my complaint
July 22, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and we are sorry to learn that you are not happy with the item(s) on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the item(s) that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
Great Quality top and extremely…
Great Quality top and extremely comfortable, it’s so great if it was available in other colours I’d snap up a few more, fast delivery to Sydney Australia. I’ve already been asked a few times about it as HC isnt well known downunder. Best CC
July 13, 2026
Unprompted review
Reply from Holland Cooper
Dear Colin,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Excellent first class company
I have purchased several items from Holland cooper and have been delighted with the quality and packaging and the customer service is first class
July 3, 2026
Unprompted review
Reply from Holland Cooper
Dear Cheryl,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Clothes
I’ve bought a few items of clothing from Holland and cooper polo shirts a gilet and a umbrella for my wife absolute top quality items package beautifully and posted quickly
July 1, 2026
Unprompted review
Reply from Holland Cooper
Dear Darren,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
It’s always a joy to buy Holland…
It’s always a joy to buy Holland Cooper. The quality is second to none, the price point is spot on and the service is exemplary. Added to which when ever I wear Holland Cooper without exception I always receive fabulous comments on how I look. As a mature lady it always makes me feel confident and stylish which is why I wear HC everyday from top to toe
July 21, 2026
Unprompted review
Reply from Holland Cooper
Dear Joan,
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Your clothes .make my wife feel very special
Your clothes .make my wife feel very special when she wears them ...she looks and feels so special.
Your clothes have a elegant look very noticeable with three own distinctive look ..
Michelle also likes the personal thankyou after care service , and being a black teir customer has elevated her bragging rights within own family ...
July 20, 2026
Unprompted review
Reply from Holland Cooper
Thank you for your feedback and for taking the time to share it with us.
We are pleased to hear that you are happy with your orders with us and your growing Holland Cooper collection.
We take great pride in the quality of our collections and the service which delivers them to you.
We hope that you continue to enjoy wearing your collection as much as we enjoyed creating them for you, and we look forward to welcoming you back to Holland Cooper very soon.
Kind regards
The Holland Cooper Team
Scam company
Scam company – beware.
I returned a coat on the same day it was delivered, yet getting a refund became an absolute nightmare. The company accused me of removing and reattaching the tag, despite the coat being returned within an hour of delivery, which I was able to prove.
Despite this, they refused to issue a refund and instead sent the coat back to me. I then had to pay to return it to them a second time, after which they kept the coat and still refused to refund me.
In the end, I had no choice but to ask my credit card provider to process a chargeback in order to get my money back. Thankfully, my bank stepped in. Without their help, this company would have kept both my money and the coat.
Based on my experience, I would strongly advise others to be cautious before ordering from this company.
February 17, 2026
Unprompted review
Reply from Holland Cooper
Dear Caroline,
Thank you for your feedback and I am sorry to learn that the service you have encountered with your recent Holland Cooper order has not met the standards that we are known for as a brand. We apologise for the disappointment and inconvenience that this may have caused, and appreciate your frustration surrounding this.
Your feedback is really important to us, as it enables us to improve the quality of the pieces that you love and the service that delivers them to you. Customer satisfaction is extremely important to us, as we want you to feel that you can buy with confidence knowing that you are receiving the experience that truly reflects us as a brand. We have taken your comments on board and sent them to the relevant departments for further consideration.
Thank you again for sharing this with us and we look forward to welcoming you back to Holland Cooper very soon.
Kind Regards
The Holland Cooper Team
ordered a £400 jacket and it never…
ordered a £400 jacket and it never arrived. customer services kept ignoring my emails. eventually got a refund 7 weeks later.
June 17, 2026
Unprompted review
Reply from Holland Cooper
I am sorry to hear about your experience you have had with your order.
All delivery issues are reported promptly to the relevant courier at the point we are notified of any issues.
Whilst we advise that the resolution timeline for any courier investigations is 5 working days, we are at the behest of the courier with this timeline, and sometimes this can be subject delays especially during peak trade periods.
Please rest assured that any open investigations are chased daily with the courier until the conclusion of the investigation. We appreciate your patience in this matter.
Kind regards,
The Holland Cooper Team
I returned a pair of garden shoes value…
I returned a pair of garden shoes value 60 euro full prize to exchange them for a smaller size, but the exchange was rejected because there was a small amount of dirt on the sole of one shoe. They were only tried on briefly, and although it was indoors, there may have been a bit of grass or dirt from my garden on the sole.
I live in Denmark and paid 200 DKK to return them for an exchange because they were much too large. I was therefore very disappointed that the exchange was refused over such a minor amount of dirt. Holland Cooper has still not after the response below they still denied to refund me my shipping return cost or exchange my shoes I have never experienced this issue before !!
July 20, 2026
Unprompted review
Reply from Holland Cooper
Dear Simone,
Thank you for your feedback and we are sorry to learn that you are not happy with the item(s) on your recent order with Holland Cooper.
Customer satisfaction is very important to us, and we want you to be happy with the item(s) that you have purchased. We would like to apologise for the disappointment that this has caused and appreciate how frustrating it is not to have received the quality that you were expecting, and we are also known for as a brand.
We would like to resolve this for you as quickly as possible by requesting that you email our team on Customercare@hollandcooper.com with images of the issue and your order details so that we can advise on a resolution for you where possible.
We look forward to hearing from you.
Kind regards
The Holland Cooper Team
If this was my first order it’d be my last..
Order number 1313423
I’ve had lots of clothing from Holland Cooper and it’s all fantastic quality and I love the brand HOWEVER I returned a parcel which they acknowledged and received on 09/07 and I’m still yet to get my refund. I have sent 2 emails which haven’t been responded to. Sadly the whole ordering process from start to finish has been a disaster. My address was wrong when the order was placed and when I asked them to change it they said no as the order had been dispatched (this wasn’t true the order wasn’t dispatched for a further 24 hours) I then had to redirect the order and it got lost, then it arrived the box was destroyed and the items dirty inside.
If this was my first Holland Cooper experience it would without doubt be my last.
Rather than constantly pushing new lines of clothing perhaps some thought into customer service would be welcome..
July 9, 2026
Unprompted review
Reply from Holland Cooper
I am sorry to hear that your refund has not yet been received- we are committed to resolving this issue for you.
Please can you provide your order number, and a member of our Customer Care team will investigate this for you and reach out to ensure you get the refund you are entitled to.
We apologise again for your experience, and we look forward to hearing from you.
Kind regards,
The Holland Cooper Team
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