Hollands Country Clothing Reviews 

company not bothered will not use again, paid for express delivery after 2 days asked them for tracking was then sent it only to say they had only now posted it after chasing them. no point paying for express delivery as they only decide to post it when they want. items will now miss my dads birthday even though i paid for the extra posting which was pointless phoned customer service the man i spoke too could not give a dam and was not helpful and didn't care.

further to your reply the dispatch details were not on the website and only showed once it took you 2 days to dispatch, also the postage was only refunded after this trust pilot review as the man i spoke too on the phone was not bothered and very unhelpful

Excellent customer service

Waited to weeks for my order to be told they didn’t have it in stock.

I ordered these items for my dad’s 60th birthday a week in advance and paid an extra £6.99 for express delivery. The order was not dispatched and still hasn’t been sent.

I spoke to Abe, who said the express delivery charge would be refunded, but then changed the delivery time back to 5–7 days. This completely defeats the point of paying for express delivery, and the items will now be too late for the occasion.

Shocking customer service and a very disappointing experience.

Customer service is second to none. Replies to emails within a few minutes even on Sundays regardless or the time. Excellent selection and good prices.
I would recommend giving them a go. I will certainly be using them again.

What a complete farce of a store. Goods advertised at reasonable prices but when ordered they are never in stock. Ordered some clothing for my holiday with 4 weeks to spare and still they were unable to fulfil any order with excuse after excuse about goods not in stock, even though I only ordered items that were listed 'in stock'. I'm now forced to go and try and source elsewhere and cancel my orders.. How long until the refunds arrive? If they arrive? I will certainly update this when they do. Last order from me, this company needs to catch up with this millennia. A four week delivery time is simply unacceptable.

As an update, they did at least refund immediately after cancellation so slightly less angry! But Hollands!!! Don't promise what you can't deliver on... How to really annoy people!

For an item in stock in the warehouse, a processing time of up-to ten days, then delivery time; is simply unacceptable.

There was a minor hiccup with my order (on my end entirely). The long and the short of it is that there was a delay in shipping due to the error. Their support team went above and beyond from their end in order to do everything they could to resolve this for me as quickly as possible. They were very kind and patient, couldn't ask for better service. And all of this happened on a Sunday. Not many do customer support on a Sunday. Their responses were usually within 15 minutes. On a Sunday. This is what the customer is looking for.

I have not received my order. I have contacted customer services and still heard nothing since they were checking into it.

The Tweed shooting vest, I ordered, was a present, for someone, it was of a great quality, but it was not what they wanted , so i contacted them for advice no problems just got straight to it and helped me out. Fantastic service a great Family business, SHOP local FAMILY business, better service.

I needed to swap some trousers and Abe went above and beyond to help me out great Customer Service 👍

Brilliant customer service. Spoke to Hannah who was most helpful & she arranged an exchange my jacket with a smaller size

Excellent customer service and so friendly. Thank you so much Abe.

I ordered a Tilley hat for Father’s Day on 13th June, on the 18th I was worried I’d had no dispatch note. Contacted customer services who clarified my item clearly states 5-7 working days for dispatch. My error.
So I knew it would arrive late, but ok.
As soon as we entered the ‘dispatch timeframe’ another email saying oh sorry as we came to dispatch none available so it will mean a wait. Why on earth you need to wait the actual 5-7 days to even start to dispatch, and only then notice it’s not in stock is beyond me.
Order now cancelled and cut out the middle man gone straight to Tilley.
Will not be back

Just a very receptive and helpful customer service member of staff . Really appreciated his efficiency and no problem attitude in managing my return . Much appreciated thank you for a very good service . Caille Golding

It is so easy to shop with Hollands Country Clothing. All their merchandise is of high quality.Their customer service is excellent and a simple no nonsense way of returning goods free of charge without quibble or complaint. This is why they are my first choice in any clothes or shoes that I buy.

The fact that the phone is answered by a person who is helpful and does what they say is great. Please do not change this approach.
I will certainly use you again.

Great, prompt replies. Abe was very helpful! Thank you

Despite a slight issue with one item being out of stock (I ordered two identical Tilley hats in different sizes) on the day it was due to be dispatched, Hannah saved the day and my holiday hat! Fabulous personal customer service that family run companies are so good at and so many corporate companies (Like Tilley UK who let me down badly) no longer provide.
My small hat arrived the following day and I am so pleased to say it fits!
Thank you Hannah and Holland's Country Clothing for 5* service!