Il migliore negozio on-line (garantito e sicuro) di Swatch e loro accessori, ho trovato un cinturino dopo tantissimo tempo e che neanche la Compagnia Swatch Italiana era riuscita a trovare!!! Gra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or re... See more
Company replied
I never knew swatch made some fantastic automatic watches with ETA movements around 90s until I accidentally found one in ebay. Upon searching Internet found squiggly has a huge collection of all swat... See more
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I... See more
Company replied
Company details
Written by the company
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.hollandwatchgroup.com/contact/contact-form/
- www.hollandwatchgroup.com
4.0
Great
162 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The strap was exactly what I wanted.
I found a store for what I need!
October 30, 2024
Unprompted review
Reply from Holland Watch Group
Thank you for your fantastic review! We strive to always offer the best products, prices, and services to our customers. We hope you enjoy your item and look forward to your next visit soon.
Your Customer Service Team Mastersintime
Reply from Holland Watch Group
Thank you for your great review! Kind Regards, Team Hollandwatchgroup.com
Found Just What I Was Looking For!
I easily found the watch band I was looking for. It came in a timely manner and is absolutely perfect!
October 17, 2024
Unprompted review
Reply from Holland Watch Group
Good afternoon and thank you for your feedback. We always strive to provide a good and detailed description of the products and their features, along with fast delivery, to better achieve our goal of having satisfied customers. We are happy to know this was your case, and we are always available should you have any questions or concerns.
Your Customer Service Team Mastersintime.com
My order hasn't arrived for 22 days and I can't get any information about its status.
I ordered a watch on September 20, 2024. My order is still in the first stage, Received. My emails are answered in 2-3 days. I am trying to find out the status of my order, but I cannot get an explanatory answer. The product page on the site still says that the estimated delivery will be in 3-5 days. However, it has been 22 days and my order is still waiting in the first stage. The worst ordering experience I have ever had. I am not sure if my order will arrive.
September 20, 2024
Unprompted review
Reply from Holland Watch Group
Good day,
Thank you very much for your review! We are very sorry to hear that you have not received your order. Because we cannot find an order via your name in our system, we have asked for more information via Trustpilot, we are happy to help you with this. Kind Regards, Team HollandWatchgroup.com
EDIT: Thank you for the information sent. We do really regret this situation. As informed by email, your watch was coming from one of our stores. Unfortunately the one received was defective, so we have asked for a new one to the brand.
As they are taking some time to deliver it, we have issued you a full refund for your order.
We do once more apologize for the situation and wish we can show you, in a future visit, that this has really just been an unfortunate situation and exception.
Your Service Team HollandWatchGroup
Although a beautiful watch
Although a beautiful watch, I didn't expect to do all the customs paperwork or pay 141 extra dollars so I can receive it. I know we are responsible for the tax but I should of bought in America and save 100 dollars. Lessons learned.
October 3, 2024
Unprompted review
Reply from Holland Watch Group
Good day,
Thank you for your review!
We are sorry to hear that you were not aware of this procedure and that the experience was not as you expected. We hope you enjoy the watch for a long time, and if you have any further questions, please let us know! Yours sincerely, Team HollandWatchGroup.com
Perfect, thanks
It was the only place I found that was selling the product I was looking for. Although it was out of stock, they sent an email once it was back in stock. Fast shipment.
September 27, 2024
Unprompted review
Reply from Holland Watch Group
Good morning, thank you for your great review! we hope you will enjoy your purchase for a long time. Kind Regards, Team Mastersintime.com
Where is my order
I ordered a strap and have gotten no reply to my request or any updates. This will be the first and last time i order from this company
Pat
September 10, 2024
Unprompted review
Reply from Holland Watch Group
Dear Pat,
Thank you very much for your review! Our apologies that the package has not yet arrived, we have replied to your email this morning and would like to suggest continuing the conversation by email to resolve this for you. Thanks in advance. Kind Regards, Team Mastersintime.com
AVOID - SCAM SITE
Ordered a strap and tool. Failed to deliver, then when I emailed asking for a refund or replacement I have been completely ignored. Had to contact trading standards as the service is unacceptable.
July 29, 2024
Unprompted review
Reply from Holland Watch Group
Good morning dear Martin. We are truly sorry you fee this way and we truly do apologize for the delay we are having in replying our loyal customers. Unfortunately we are suffering with a lot of our team members away for health issues and this is causing major backlogs in replies, that is not at all our standard, nor the quality service we aim to offer our customers. We see order is showing as delivered in tracking, but we will contact carrier for a Proof of Delivery and reply also your email, as we aim to solve this for you in the best possible manner, as customer satisfaction is, and always will be (even through the team issues we are facing) our main priority.
Your Service Team Masters in Time
Absolute chaos (review of its sister company Master in Time)
"Dear Sir/Madam,
I am reaching out regarding order [please contact me to ask for the order number]. I hope someone at your customer service can take it seriously and look into this query.
As shown in the forwarded email from your company dated May 13, the order was proactively canceled by your company due to some quality control issues with the product. In this email, your company said the order had been canceled and a full refund would be given to me. However, as of May 15 (today), there are two very confusing issues:
1. Your company never offered a full refund; the amount on my credit card has been charged and given to your company. Your company did not honor the promise to refund the order.
2. A day after your company canceled order , I received another email from your company saying that the order had been dispatched. I later received another email from DHL saying that the ordered item was currently on the way to my mailing address. May I ask what exactly is happening here? I am receiving two sets of completely contradictory correspondence from your company. Could someone at CS really look into this case and let me know what is happening? Please see the attached photo and the email from your company below.
Thank you.
Best,
A concerned customer
May 15, 2024
Unprompted review
Rubbish
Rubbish . Won't answer phone. Returned product. Nothing heard. Do not recommend.
February 14, 2024
Unprompted review
Reply from Holland Watch Group
Dear Robert,
Thank you very much for your message.
How unfortunate that you experience this. We would like to ask you to contact our customer service: info@mastersintime.com we will get back to you within 24 hours and be happy to help you with the problem. Kind Regards, Team HollandWatchGroup.com
I received a band for the Victorinox…
I received a band for the Victorinox watch that was too large for the lug size although it described it as the proper dimension. Sent comments with pictures and received no response. Buyer beware l guess as their customer service is non existent.
January 6, 2024
Unprompted review
Reply from Holland Watch Group
Dear Karl, Thank you very much for your review.
We are sorry that you did not receive an email from us, we have looked back and see that an email was sent back to you on January 8. Because you did not receive this, we will send this information to you again, would you please check your spam inbox? Thank you. Kind Regards, Team Hollandwatchgroup.com
I ordered a watch and there was a small…
I ordered a watch and there was a small scratch on the watch. They apologized and I requested a full refund. I sent the watch back, but the package did not reach the address. Even though the watch package did not reach the address, they paid a full refund and sent a discount code. The customer service was extremely respectful, polite and helpful. Even though I had problems with the postal service, they were extremely patient and understanding. If you want to buy a watch, choose this company.
October 5, 2023
Unprompted review
Reply from Holland Watch Group
Thank you so much for this wonderful review, it truly means a lot to us. We’re very sorry again about the initial issue with the watch, but we’re delighted to hear that our team was able to assist you in a way that left you feeling supported and valued. Your kind words about our customer service really warm our hearts. We always aim to treat every customer with patience, respect, and understanding, so it’s great to know that this came through in your experience. Thank you for your trust and recommendation, we’d be honored to welcome you back anytime!
Best regards,
Team Holland Watch Group
Shocking customer service and communication
Shocking customer service! Ordered a watchstrap which was still not despatched to the courier 7 days after order. Website showed “out of stock” status change 7 days after order. Emailed them and was told that my complaint had been passed to the “Customer Support” section. What a joke! Refund via PayPal initiated, never buy from this company again.
August 7, 2023
Unprompted review
Reply from Holland Watch Group
Dear Mark,
Thank you for your review. I'm sorry to hear that you are not satisfied. We see that the confirmation we emailed you on July 31 indicates that the package will be delivered on July 8. When we open the tracking data we also sent to you, we see that the delivery is going completely according to plan, and the package will be delivered on time today. If you have any further questions about this - feel free to contact us! Hollandwatchgroup.com
Easy transaction with safe delivery of…
Easy transaction with safe delivery of item - highly recommended company - many thanks for an excellent service.
July 19, 2023
Reply from Holland Watch Group
Thank you very much for the great review and recommendation!
We are happy to see you satisfied with our service :)
Have a nice day,
Your Holland Watch Group Service Team
The product is perfect, but do not torching the custommers whith silly qwestions
Everything is good
July 23, 2023
Reply from Holland Watch Group
Thank you for your feedback and your kind words about the product, we’re happy to hear that everything else was good! We’re sorry if our communication felt unnecessary or inconvenient at any point. Our only goal is to make sure that every detail of your order is handled correctly and that you’re fully satisfied with your experience. We truly appreciate your honesty and your purchase, and we hope to see you again in the future.
Best regards,
Team Holland Watch Group
Scuffed up box
Scuffed up box.
Unfortunately, the box that contains the box have some visible marks.
Luckily, the watch was pristine.
June 29, 2023
Reply from Holland Watch Group
Thank you for taking the time to share your experience. We’re really glad to hear that your watch arrived in perfect condition, that’s the most important part, but we completely understand that receiving a scuffed box can still be disappointing. We’re truly sorry about that and appreciate you letting us know. We hope you enjoy your new timepiece for many years to come!
Best regards,
Team Holland Watch Group
G-SHOCK GW-M5610U-1ER
I can recommend holland watch group
my watch arrived very quickly, the transaction was fast. without problems.
And the watch and the package are well packed and safe, the watch itself is a great pure classic, everything is great as described, I have nothing to add.
July 13, 2023
Reply from Holland Watch Group
Thank you so much for your wonderful review. We’re delighted to hear that your G-SHOCK arrived quickly and that everything went smoothly from order to delivery. It’s great to know that you’re enjoying this true classic and that both the watch and the packaging met your expectations. Your recommendation means a lot to us, and we hope your new G-SHOCK serves you well for many years to come.
Best regards,
Team Holland Watch Group
For my first time I ordered here and I…
For my first time I ordered here and I was very pleased and had big satisfaction to see how quick I received the pack and that everything was real quality.
June 29, 2023
Reply from Holland Watch Group
Thank you so much for your lovely review. We’re thrilled to hear that your first experience with us was such a positive one. It’s wonderful to know that your order arrived quickly and that everything met your expectations in terms of quality. We truly appreciate your trust and hope to welcome you back again for another great experience in the future.
Best regards,
Team Holland Watch Group
Everything is good
June 29, 2023
Reply from Holland Watch Group
Thank you so much for your 5-star rating! It truly means a lot to know that you’re happy with your experience. We hope your new watch or strap brings you plenty of joy every time you wear it. Your support is greatly appreciated, and we’d love to have you back again soon.
Best regards,
Team Holland Watch Group
DO NOT buy anything from Holland Watch…
DO NOT buy anything from Holland Watch Group. Very poor service at Holland Watch Group. The watch i bought ended up with a fault and kept turning on and off by itself. When i returned it, they came back to me stating that it can't be repaired under warranty as I had caused the damage. Which I had most certainly not. And now they will not repond to my emails. Do Not buy from this company!!!
May 10, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.