Il migliore negozio on-line (garantito e sicuro) di Swatch e loro accessori, ho trovato un cinturino dopo tantissimo tempo e che neanche la Compagnia Swatch Italiana era riuscita a trovare!!! Gra... See more
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The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or re... See more
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I never knew swatch made some fantastic automatic watches with ETA movements around 90s until I accidentally found one in ebay. Upon searching Internet found squiggly has a huge collection of all swat... See more
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I... See more
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Company details
Written by the company
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.hollandwatchgroup.com/contact/contact-form/
- www.hollandwatchgroup.com
4.0
Great
162 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect experience
Perfect experience. Shipping rates were reasonable and watch bracelet only took 3 days to arrive on the other side of the world. Price for bracelet was fair for an AD.
February 18, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your fantastic review! We’re thrilled to hear you had a perfect experience with us. It’s great to know that the shipping rates and delivery time met your expectations. We appreciate your support and hope you enjoy your new watch bracelet! If you have any questions or need assistance in the future, feel free to reach out. Kind Regards, Team HollandWatchGroup.com
Excellent experience!
Ordered and received a Hamilton metal bracelet shipped from The Netherlands to Arizona in five days. Item was exactly as described and protected with factory covering. Price was by far the lowest on the internet, including shipping. Highly recommend this business.
February 9, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your excellent review! We're thrilled to hear that your Hamilton metal bracelet arrived quickly and was exactly as described. We strive to offer the best prices and ensure our products are well-protected during shipping. Your recommendation means a lot to us, and we look forward to serving you again in the future! Kind Regards, Team HollandWatchGroup.com
I am very satisfied
I am very satisfied. The shipment arrived within the promised time. Thank you for your cooperation.
February 9, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your great review! We hope you will enjoy your purchase for a long time. Kind Regardsm Team HollandWatchGroup.com
Unethical
They insisted that a certain band would fit my Swatch, even after my sending several photos. When the wrong one arrived, and I wrote to them they informed me I had never purchased the band!!! Then submitting a return request yielded no results after six days.
February 4, 2025
Unprompted review
Reply from Holland Watch Group
Dear John,
Thank you for reaching out to us.
We regret that your experience did not meet your expectations, as our priority is always to assist our customers in the best possible way. As previously mentioned, the original strap for your watch is no longer available, which is why we carefully selected and recommended a compatible alternative. The strap you received is indeed the correct model for your watch.
Regarding the attachment pins, these are integrated into the watch case itself and are designed to be reused when replacing the strap. As they are not included with any replacement strap—neither from us nor from Swatch—we understand that their loss or breakage can be frustrating. Unfortunately, we cannot be held responsible for this, as it is not related to the item supplied.
That said, we want to ensure that your experience with us remains positive. As a gesture of goodwill, we will proceed with a full refund for the strap upon its return.
We appreciate your understanding and remain at your disposal should you need any further assistance.
Best regards,
HWG Team
What I purchased worked out perfectly
What I purchased worked out perfectly, they shipped timely and shipment made sense
January 31, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your positive review! We're thrilled to hear that your purchase worked out perfectly and that you had a smooth shipping experience. We appreciate your support and look forward to serving you again in the future! Kind Regards, Team HollandWatchGroup.com
Very pleased
After reading the reviews, I paid for DHL delivery to make sure the watch arrived on time for my grandson's birthday. It was worth it. The watch and case arrived in less than a week. His birthday is coming up and will see how it works, but on the meantime everything looks great.
January 23, 2025
Unprompted review
Reply from Holland Watch Group
Good day, Thank you so much for your feedback! We're delighted to hear that your watch and case arrived quickly, especially in time for your grandson's birthday. We hope he loves it and that it works perfectly for him! If you have any questions or need assistance in the meantime, feel free to reach out.
Thanks again for choosing us, and we hope the birthday celebration is a great success!
Best wishes, Team HollandWatchGroup.com
Easy ordering process
Easy ordering process, reasonably fast delivery, happy with purchase
December 31, 2024
Unprompted review
Reply from Holland Watch Group
Thank you for your great review! We hope you will enjoy your purchase for a long time. Kind Regards, Team HollandWatchGroup.com
Great selection. Fast delivery
Great selection of watches at competitive prices.
January 6, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your great review! Kind Regards, Team HollandWatchGroup.com
Perfect. No complaints.
Product came in perfect condition with correct model and requested sizing. Greatly appreciate the option for purchase insurance.
January 14, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your positive review! We're thrilled to hear that your product arrived in perfect condition and that you found the sizing just right. We're glad you appreciated the option for purchase insurance as well. If you have any questions or need assistance in the future, feel free to reach out. Kind Regards, Team HollandWatchGroup.com
Citizen watch strap
I ordered a Citizen watch strap on the 21/11/2024 with order number 11263895. I'm still waiting for this to be delivered. They did contact me to say it wasn't going to be delivered and did I want them to order it again or refund me. I still need the watch strap so I agreed to let them re order it. on the 9/12/2024 I was told the reorder could take between 1 & 3 weeks, I'm still waiting for my strap to be delivered. My new reservation number is 10063310. I'd like a refund now please.
January 17, 2025
Unprompted review
Reply from Holland Watch Group
Good day, Thank you very much for your review! First of all, our sincere apologies that your order has not arrived. To resolve this for you, we have reordered the strap. The strap is currently on order. As soon as this is received we will send the strap with another carrier. If you no longer wish to wait for this, we would like to ask you to contact us so that we can initiate the refund. Our apologies for the inconvenience. Kind regards, Team HollandWatchGroup.com
Swatch band - quickly delivered to the US, no issues at all
I ordered a Swatch band that is no longer in production and could not find it anywhere else. The transaction was smooth, and Holland Watch Group instantly emailed me an invoice that showed I had paid.
In one or two business days, I got a tracking number emailed to me and after looking, I could see the package was already on its way to the US.
The package arrived in a cardboard mailer, very secure, and arrived at my home quickly. I was surprised how quick it made it to the US and through customs.
The band is the actual band I wanted, definitely authentic and I could not be happier. I will 100% add Holland Watch Group to my internet bookmarks and shop there again.
Thank you for a great experience!
January 13, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your wonderful review! We’re thrilled to hear that you found the Swatch band you were looking for and that the entire process went smoothly.
Your feedback about the quick delivery and secure packaging means a lot to us. We strive to provide our customers with authentic products and a great shopping experience, so it’s fantastic to know we met your expectations.
We look forward to serving you again in the future! If you have any questions or need assistance, don’t hesitate to reach out.
Best regards,
Holland Watch Group Team
Bought a watch band replacement for my…
Bought a watch band replacement for my husband for Christmas. Excellent experience with HWG. It arrived a day or two later than expected but in tact, coming through customs and all the way to the US from The Nertherlands. I was pleasantly impressed. My husband is so happy! Thank you.
December 27, 2024
Unprompted review
Reply from Holland Watch Group
Thank you for your wonderful review! We’re delighted to hear that your husband loved the watch band and that you had a positive experience with us. We appreciate your understanding regarding the shipping time. If you ever need anything else, don’t hesitate to reach out. Kind Regards, Team HollandWatchGroup.com
Reliable quality!
January 10, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your positive review! We’re thrilled to hear that you find our quality reliable. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Kind Regards, Team HollandWatchgroup.com
Trusted retailer
Trusted retailer. Ordered a strap, got delivered as it should and everything matches.
I live in UK and was skeptical but glad I made the leap
December 17, 2024
Unprompted review
Reply from Holland Watch Group
Thank you so much for your kind words! We're thrilled to hear everything arrived as expected and that you're happy with your purchase. It means a lot to us that you trusted us, even from the UK! If you need anything else, don't hesitate to reach out. Enjoy your new strap!
Your Service Team Hollandwatchgroup.com
Items not what they say they are…
**UPDATE**
The return instructions sent were vague at best, an gave zero clarity on how to go about return. I have to pay to ship it back? That's ridiculous! The item said 22mm but was only 19mm in reality! Are mm's different in Germany? I want a stainless two-tone Citizen band that is 22mm like I paid for!
I received the item but it was not 22mm as labeled on the site an the packaging! I don't know how to go about shipping it back because the customs form they sent says it's only worth €30 but it's worth double that much! I asked for help an haven't received a reply for days now! I just wanted what I ordered in the size it's supposed to be! It says 22mm but when measured it's clearly 19mm! You know how stupid a watch looks with 3mm of nothing on the sides?!
December 2, 2024
Unprompted review
Reply from Holland Watch Group
Thank you for reaching out again. First and foremost, we’d like to apologize for the delay in our response and for any inconvenience this situation may have caused. During the holiday season, our workload increases significantly, but we are doing our best to address all requests as quickly as possible.
Regarding the issue you mentioned, we completely understand your frustration. Your satisfaction is our top priority, and we are committed to resolving this matter for you. The form we sent was intended as an example for guidance, but we understand that the correct value of your strap should be filled in by you.
Unfortunately, in the photo you provided, we couldn’t confirm the exact measurement or identify your watch model to verify the fit. However, we are dedicated to correcting this situation:
Please review the return instructions we sent. As soon as we receive the item, we will process the exchange for the correct size or, if you prefer, issue a refund.
If you have any questions or require additional support, don’t hesitate to let us know so we can assist you further.
Once again, we sincerely apologize for the inconvenience and thank you for your patience. We are working to ensure you receive the solution you deserve.
Best regards,
Customer Servie Team Hollandwatchgroup.com
UPDATE:
Thank you for your feedback, and we’re truly sorry to hear about your continued frustration.
As mentioned in our previous communication, we provided detailed return instructions, including an example of the CN22 declaration form to help guide the process. However, we have not yet received your return or the requested photo of the watch, which would allow us to verify and assist further.
Please know that if the mistake is indeed on our part, as you’ve indicated, we will gladly reimburse the standard tracked return shipping costs as outlined in our policy. Our aim is always to resolve such situations promptly and fairly.
We kindly ask you to proceed with the return of the item at your earliest convenience so we can resolve this matter for you.
Thank you for your understanding, and we remain at your disposal should you have any further questions.
Best regards,
Customer Servie Team Hollandwatchgroup.com
Great product and service!
December 17, 2024
Unprompted review
Reply from Holland Watch Group
Dear Matthew
Wow, thank you so much for your 5-star review and kind words! We’re delighted to hear that you loved both the product and our service.
Your feedback truly brightens our day and motivates us to keep delivering the best for our customers. If there’s ever anything else we can do for you, please don’t hesitate to reach out.
Thank you again for choosing us – we look forward to serving you again in the future!
Your Service Team Hollandwatchgroup.com
Items not received
Initial post on 12/8/2024: Items not received for order from 10/26/2024. Order #11236739. Tried to call, but phone never answered beyond automated attendant indicating all lines are busy. The order information noted that the business was located in Rotterdam, Netherlands, the caller ID of the phone number was "watch.co.uk" in the town of Aylesbury. Hmm...
12/13/2024 Update: No email follow up. No phone call follow up. No product received. I have disputed the transaction with Visa as this appears to be a spam/fraud company.
12/18/2024: No emails received regarding the actual status of the order, how to rectify the supposed problem with my parcel being returned, etc. However, I received two "How was your experience?" emails with no personalized information (just "Hi ,"). Each provided a clickable button indicating it would be going to some third-party site. Given scam concerns, I have no intention of clicking on their "survey" link. The greater the time and interactions, the more this company seems totally illegitimate. Unlike any legitimate business I've ever ordered from.
December 7, 2024
Unprompted review
Reply from Holland Watch Group
UPDATE:
Good morning dear Lloyd
we have sent you an email to your yahoo account used to place the order on the 10th December. Can we kindly ask you to reply, as your order can be resent (with a different shipping method than the one you had chosen, without trace), or we can refund, of course. But would be nice to have your reply.
Customer Service Team Hollandwatchgroup.com
________________________________________________
Dear Lloyd
Thank you for reaching out and sharing your concerns.
We sincerely apologize that our phone lines have been busy during this time. Unfortunately, this is a particularly high-demand period of the year, and we regret any inconvenience caused.
Regarding your order from 10/26/2024 (#11236739), we noticed that it was sent via a shipping method without tracking, which limits our ability to monitor its progress. However, by coincidence, your order was among the returns we received today.
We will follow up via email shortly to discuss the next steps and allow you to let us know how you would like to proceed to resolve the situation.
Thank you for your understanding, and we remain at your disposal for any further assistance.
Kind regards,
Customer Service Team Hollandwatchgroup.com
Didn’t received the item
Didn’t received the item . Trying contacting support but they were always busy. Tracking was provided , but in the website there is no parcel under this number. Avoid the seller it’s a scam
December 6, 2024
Unprompted review
Reply from Holland Watch Group
Good day,
We are sorry to hear that you have not received your order. We take this very seriously and would like to resolve the issue for you. We have requested your details via Trustpilot so that we can contact you personally and clarify the situation.
We understand that you have had problems tracking the package and contacting our customer service. Our apologies for the inconvenience. We will make sure to address the issue as quickly as possible and help you find a solution.
Thank you for your patience, and we hope to get in touch with you soon.
Yours sincerely, Team HollandWatchGroup.com
Items not received
I ordered in September 17th 2024 and are yet to receive my item order #11196098
September 17, 2024
Unprompted review
Reply from Holland Watch Group
Thank you for contacting us about your order. This order was shipped with your chosen shipping method, without tracking, so we are not able to trace it for you.
Considering the delay we can consider it lost. We'll contact you by email to solve this for you, as customer satisfaction is our main priority.
Your service team Mastersintime.com
Where is my order
Where is my order. I order a watch strap in October. Looking at other reviews of people saying they didn't receive their order is now making me worry
November 8, 2024
Unprompted review
Reply from Holland Watch Group
Good day,
Thank you very much for your message. We have received your order in good order that you placed on November 1. This was shipped the same day, and the expected delivery date is November 12th as we confirmed in the email. In the track & trace I see that it was delivered earlier, namely November 9. If you have any further questions, please let us know and you can contact us at: info@watch.co.uk Kind Regards, Team Watch.co.uk
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