Il migliore negozio on-line (garantito e sicuro) di Swatch e loro accessori, ho trovato un cinturino dopo tantissimo tempo e che neanche la Compagnia Swatch Italiana era riuscita a trovare!!! Gra... See more
Company replied
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The product, delivery and updates were as promised. Wendy was very responsive when the order wasn't visible in their systems and informed me when it was processed and shipped. I will order again or re... See more
Company replied
I never knew swatch made some fantastic automatic watches with ETA movements around 90s until I accidentally found one in ebay. Upon searching Internet found squiggly has a huge collection of all swat... See more
Very disappointed with the customer service I have received after receiving a faulty watch. I purchased a watch for my grandsons Christmas present for Christmas. When it arrived it was not working. I... See more
Company replied
Company details
Written by the company
Mastersintime.com is specialised in the online sales of watches. Advice on a watch, checking out multiple watches, pick up order, or get a new strap for your watch, it is all possible at Mastersintime.com!
Contact info
Willebrordusstraat 16, 3037 TR, Rotterdam, Netherlands
- https://www.hollandwatchgroup.com/contact/contact-form/
- www.hollandwatchgroup.com
4.0
Great
162 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prices
Prices, availability, plenty of choices
Good service and response time
July 2, 2025
Unprompted review
Reply from Holland Watch Group
Hi Jonathan,
Thank you for your kind words!
We're glad to hear you appreciated our prices, wide selection, and service. Your positive feedback means a lot to us and motivates our team to keep delivering great experiences.
We look forward to welcoming you again on HWG.com!
Best regards,
The HWG.com Team
My order come wrong
Hello
I did receive the order!
But I'm very disappointed!
I received the small base camp strap! It's a female version!
There is no field that stablish it or information area that states that this strap could be a female version!
Only when I received it!
That is wrong!
How can I return it and receive my money back?
Thank you
Igor Camargo
July 12, 2025
Unprompted review
Reply from Holland Watch Group
Dear Igor,
After reading your email, we responded immediately and noticed that you ordered a ladies’ strap yourself. We also asked you by email to confirm the model number of your watch or to send a photo so we could assist you in finding the correct strap.
If you wish to return the strap according to our return policy, we are happy to assist you further. Kind Regards, Team HollandWatchGroup.com
Let me know exactly when the item came…
Let me know exactly when the item came in and it was a perfect match for the original. Great service
July 4, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your kind feedback! We’re glad to hear the item was a perfect match and that you’re happy with our service. If you need anything else, just let us know!
Best regards, Team Holland Watch Group.com
Reply from Holland Watch Group
Hi Mohammed,
Thank you so much for your lovely message — we’re really happy to hear that you received everything and that you liked it! ❤️
Enjoy your new watch, and we hope to see you again soon!
Warm regards,
The Holland Watch Group Team
Reply from Holland Watch Group
Thank you for your review! We're glad to hear the watch arrived on time and in good condition. If you have any questions or need further assistance, feel free to reach out. We appreciate your support! Kind Regards, Team HWG service team
Couldn't find a watch strap for a…
Couldn't find a watch strap for a certain brand anywhere in England i got an original quality replacement delivery was quick first class service
June 3, 2025
Unprompted review
Reply from Holland Watch Group
Hi Lee,
Thank you so much for your kind words!
We’re really glad you found exactly what you were looking for with us — and that the quick delivery and quality lived up to expectations.
It’s always great to hear we could help where others couldn’t!
Looking forward to welcoming you back to Mastersintime.com in the future.
Best regards,
Excellent!
A really good company to deal with. I had searched high and low for an extra link for my watch strap, with no success at all. Even Citizen UK, was unable to help me. The next best thing for me to do was to replace the watch strap on a like for like basis. Again, I had no success, until I came across Holland Watch Group. To my surprise they had the exact watch strap that I had hunted high and low for. I ordered it and was in receipt of it within five days. I thoroughly recommend this company to anyone looking for a new watch, or that elusive part!
May 12, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much, Eddie, for your wonderful message!
We’re genuinely happy that you finally found the exact strap you were searching for — especially after such a long and frustrating hunt. It's a real honour to have been able to help when even the brand itself couldn’t.
Your recommendation means a lot to us, and we’re delighted to know that the order reached you so quickly and met your expectations.
You're always welcome at Holland Watch Group — whether it’s for a new watch or that elusive part!
The Holland Watch Group Team
Reply from Holland Watch Group
Thank you so much for your kind words!
We’re glad to hear everything went smoothly and that you were happy with our service. If there’s anything we can assist you with in the future, don’t hesitate to reach out.
Warm regards, Team HollandWatchGroup.com
Definitely will recommend
Reliable and with a variety of options. Band arrived in mint condition and with fast, international shipping.
May 1, 2025
Unprompted review
Reply from Holland Watch Group
Dear Portia,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly and that you’re happy with the band and the fast international delivery.
Your recommendation truly means a lot to us — thank you again!
Best wishes,
The HWG Team
Great customer service and assistance…
Great customer service and assistance when I ordered the wrong size watch strap.
April 30, 2025
Unprompted review
Reply from Holland Watch Group
Dear Susan,
Thank you so much for your kind words!
We’re really glad to hear you were happy with the service and support — it means a lot to us.
If you ever need anything else, we’re always here to help.
Warm regards,
The HWG Team
Tracking didn't work to Korea
The link to tracking page didn't go anywhere
April 27, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your feedback.
We're sorry to hear that you experienced issues with the tracking link. When we check your order, we see that it was successfully delivered on April 25. We hope you have received it in good order.
If this is not the case, or if there’s anything else we can help you with, please don’t hesitate to contact us at info@mastersintime.com. We're here to assist you.
Best regards, Team HollandWatchGroup.com
Returning customer
Returning customer, the prices for the brands available is great. Can't believe I'm happier ordering from a store in the Netherlands than a store in the US.
April 20, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your continued support! We're thrilled to hear that our selection and prices keep you coming back—even from across the ocean. It's wonderful to know we're exceeding expectations, and we truly appreciate your loyalty. Looking forward to serving you again soon! Kind Regards, Team HollandWatchGroup.com
Not delivered on schedule
Not delivered on schedule! Came 5 days late and I had left town to visit family. Watch was gift for grandson for Easter and I was unable to give it to him. I sent an email to customer service as soon as I saw it would not be delivered on time and asked to cancel the order. They never responded. I’m still not home yet and still don’t know if the watch will be there when I return. I advise to avoid this business!
April 15, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your review, and we're truly sorry to hear about your experience.
We sincerely apologize that your order did not arrive as scheduled and for the frustration this has caused—especially since it was meant as a gift for your grandson. We understand how disappointing this must be.
We’re also very sorry to hear that your email wasn't responded to in time. That’s certainly not the level of service we aim to provide, and we’ll be looking into what went wrong to ensure it doesn’t happen again.
According to our records, the watch has since been delivered, but we completely understand that the timing was far from ideal. If the item is no longer needed or if you’re still unsure about its delivery status upon your return, please don’t hesitate to reach out to us directly at info@mastersintime.com so we can assist you further.
Thank you for your feedback—it helps us improve.
Kind regards, Team HollandWatchGroup.com
Good experience so far
Good experience so far. My order was quickly dispatched and the shipping took 5 days (to France). The bracelet I ordered for my swatch was genuinely original and well protected in the package.
April 8, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your great review! We're happy to hear that you had a good experience and that your order arrived quickly and safely in France. It's great to know that the original Swatch bracelet met your expectations. We look forward to seeing you again soon!
Best regards,
Team Holland Watch Group
It's my second time buying from HWG
It's my second time buying from HWG. The website ist clear and the shipping was quick and free
April 7, 2025
Unprompted review
Reply from Holland Watch Group
Thank you very much for your positive review! We’re delighted to hear that you chose to shop with us again and that you’re satisfied with our clear website and fast, free shipping. We truly appreciate your trust and hope to welcome you back soon.
Best regards,
Team Holland Watch Group
The delivery took way longer than…
The delivery took way longer than expected ( around 13 business days instead of 6 ) , but the support team did a fantastic job and replied to all of my concerns . Definitely a trust worthy company!!
April 2, 2025
Unprompted review
Reply from Holland Watch Group
Thank you for your review! We sincerely apologize for the longer delivery time than expected. We’re glad to hear that our support team was able to assist you and address your concerns. Your trust means a lot to us, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don’t hesitate to reach out! Kind Regards, Team HollandWatchGroup.com
Large inventory of watches and…
Large inventory of watches and accessories including discontinued and hard to find items. Fast efficient and courteous service.
March 21, 2025
Unprompted review
Reply from Holland Watch Group
Thank you so much for your fantastic review! We're thrilled to hear that you appreciated our large inventory of watches and accessories, including those hard-to-find items. It's great to know that our service met your expectations for efficiency and courtesy. If you ever need assistance again, please don't hesitate to reach out! Kind Regards, Team Holland Watch Group.com
Fast shipping and quality products
Fast shipping and quality products! extended warranty offered as well.
March 18, 2025
Unprompted review
Reply from Holland Watch Group
Hi Ingrid,
Thank you so much for your feedback! 😊 We're delighted to hear that you’re happy with the fast shipping and the quality of our products. Providing the best experience possible, including an extended warranty for your peace of mind, is our priority.
If you ever need anything else, we’re here to help!
Best regards,
The Mastersintime.com Team
One of the worst experiences I’ve had…
One of the worst experiences I’ve had with a company so far.
I never received my order, and after multiple attempts to contact them via email and phone—with no response—I had to escalate the issue through my Visa and file a dispute. Only then did they finally respond, offering a half-hearted apology and claiming the item was delivered, essentially accusing me of lying over a $60 purchase.
Extremely disappointing, especially considering they are a distributor for my watch brand, Police brand.
January 23, 2025
Unprompted review
Reply from Holland Watch Group
Good day,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your order. We strive to provide excellent service, and it's clear we fell short in this instance.
We take delivery issues seriously and appreciate you bringing this to our attention. Please know that we are reviewing our processes to ensure better communication and resolution in the future.
If you are still facing issues with your order, please reach out directly to our customer service team. We want to make this right for you.
Thank you for your understanding, and we hope to resolve this matter to your satisfaction.
Kind Regards, Team Holland Watch Group.com
Great overseas shopping experience
Ordering process was easy, international shipment arrived without a hitch and within a very reasonable timeframe. Great shopping experience.
March 3, 2025
Unprompted review
Reply from Holland Watch Group
Dear Margaret,
Thank you so much for your wonderful review! We're delighted to hear that you had a great shopping experience with us and that everything went smoothly with your international order.
We truly appreciate your kind words and your support. If you ever need anything in the future, we’ll be happy to assist you.
Enjoy your new watch! 😊
Best regards,
The Mastersintime Team
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