Hollister Co. Reviews 

So I used to order from Hollister all the time and so did my partner. The online exchange system just doesn't work. Did the exchanges, shipped them with 48hr Tracked. To be told 10 days later they are cancelling our exchanges due to not receiving the order. Spoke to Royal mail and they said they had delivered the items to Hollister 7 days ago. They are now trying to make us reorder the items and cancel the exchange even though they've already been sent and have received them. This exchange system is a joke. No doubt all the items/sizes we want will be out of stock by the time they pull their fingers out.

I don’t understand why so many people are reviewing hollister so low, for me all the products have been exceptional and the quality compared to a lot of other shops is extremely good. As a customer who is a member the extra rewards and price cuts are amazing and I have been with them for over 2 years and have never found any issues! Highly recommend to all but mainly aimed at teenagers and young adults I would say X

I went to exchange a pair of joggers that I had for a different size and they wouldn't let me exchange them without a receipt if I had a receipt I would just ask for my money back then I came here with a brand new pair of joggers to exchange for a different size but instead they're trying to make me keep them so I have to buy another pair and spend more money with them they're just scumbags trying to get over on their employees and customers that's why they're being sued for making her employees purchase clothing to wear at work without reimbursing them doing the same thing forcing you to buy their clothes I'll never buy anything from them ever again

I bought a shoulder bag for men in one of their stores that instantly started to break and the fluff inside started to come out. Tried returning it but was denied. DO NOT BUY ANYTHING FROM THIS FRADULENT "COMPANY".

Absolutely excellent quality and fit amazing material and great rewards.
I was so surprised how the staff member had on jeans that looked so good at pointed me in the right direction.
I'm so glad I asked her where she bought the jeans as was in the store browsing, now I don't browse I buy...

I have spent a whole month trying to chase a delivery that was stolen.
I requested for delivery to be on a weekday and had email confirmation from Royal Mail, yet the parcel was delivered and left outside my front door where it was then taken over the weekend while I was not there.

I contacted Hollister who told me that they were not responsible, would not make a claim with Royal Mail on my behalf (tracked 24 orders can only have claims made by the sender not the recipient), they repeatedly sent copy and pasted emails telling me to contact my “local authorities” and offered me to buy the order again.
I’ve contacted Royal Mail and the police who have all said that Hollister are able to make a claim via Royal Mail and then refund me or replace the missing items.
Hollister customer service is non existent, they want nothing to do with their customers unless they’re taking their money.
I’ve had to raise this as fraud through my bank to try and get a refund, even then they only gave me 3/4 of it back.
Absolute con artists.

Have repeatedly tried to ask for details on how to raise a complaint further but have been completely ignored each time.

Returned my exchange Order Number 70030269352 on the 25th Jan 24 under tracking number XF891329303GB Royal Mail - I have chased this up several times via email and calls and still nothing to date - really shocked at the service -

My experience with Hollister's customer service has been unacceptable. My order consisted of two dresses, one of which arrived faulty. Seeking resolution, I reordered the same dress along with additional dresses, only to receive a second order with the same defective dress and another dress in poor condition.
After expressing the issue, the initial response offered a choice between a refund or a replacement. Later they denied the refund, citing false claims of previous delivery issues. What added to the frustration was the lack of specific details or questions regarding the alleged problem. Despite my attempts to clarify and provide evidence of successful deliveries, subsequent emails were met with silence. This lack of proactive communication left me feeling ignored and unheard. I'm sharing this review as a last resort, hoping it sheds light on the challenges one might face with Hollister's customer service. Despite the setbacks, I still hold hope for a timely and fair resolution from Hollister.

I ordered a coat online.
The quality of it was extremely cheap and was like wearing a plastic bag when trying it on. As soon as you move it rustled.
On returning the item via Royal Mail as there are no local stores by me, I have seen that after I got the return they took £5 off for the return. This is absolutely shocking. I’ve never had to pay to return an item before. I will never be buying from hollister again and I do not recommend to anybody.

I just bought a couple of pieces for about 180 euro, after i put all my info in and finished checkout, i checked my bank account to find out that they took the 180 euro, hours after i still havent gotten any conformation email, order number or anything telling me that i bought something.

I bought pijamas for my husband and myself top and cropped hoodies. Unfortunately pijamas got ripped within days of wearing it, very poor quality of the material. My top got stretched to size where it's too baggy for me to wear after few wears only. Many years ago hollister clothes used to be better quality but not now. Very disappointed and will not be buying again from hollister.

Always exceptional service, I’m now a gold member and the benefits are amazing. Clothes are of such good quality and always last years. Perhaps only feedback is to cater for those in their 30s like myself as some things feel a bit teenager like

I've been trying to place an order for four days now. Every time I try to checkout the process just freezes. Having spoken to customer support 3 times, this is because at least one of the items in my basket is out of stock (it doesn't tell me which ones). I've tried replacing everything, but still the same issue. Hollister, if you know items are out of stock, either stop your customer from adding them to their basket of flag up which ones are causing problems in their cart.
Having read other reviews here, I'm quite glad, now, that my order failed. Plenty of other retailers out there. I'm off to place my custom elsewhere.

I used to love Hollister, but lately have been disappointed. The quality and detail in their clothes seems cheaper than before. The store itself now gives me a headache with its super dark lighting and strong fragrances. However, the seasonal sales are great and the staff is friendly. It loses some appeal once you outgrow the high school target shopper. Decent for a sale but not full price.

The quality of the cotton used in manufacturing of the Icon Crew T-shirts is absolutely garbage - it is the worst I have ever seen in manufacturing of T-shirts from a well-known brand. They lost their shape after just a few months of regular wearing and they are riddled with pills on their surface. I also happened to buy a long-sleeve shirt from Hollister Co., which did not lose its shape, however after just a handful of times of wearing it lose fibers started appearing on its surface. I'm never going to buy anything from them again. T-shirts bought from PUMA for just $5 more a piece still look great after nearly 5 years of using!

Still awaiting refund!!!! Returned 2 packages last week. Both shipped on the same day from same post office. They acknowledged refund for one package but not the other??? Contacted their customer service department via chat and was told that the items have gone to their distribution centre/warehouse and that they will be processed shortly. Was assured someone would contact me within 2 days but still have not heard from anyone. I have never dealt with this company before and I will not be a returning customer after this carry on. Their customer service and processes are absolutely shocking.

On the 27th of November I made an online purchase from Hollister and Co. Some of the items were to be the sent over to other by post to arrive prior Xmas. The only reason I proceeded to pay was because it was hinted that the items will arrive on the 6th of December giving me few days to sent registered post to another country and make on time. On the 7th of December I got a message from UPS telling me that the parcel was schedule to arrive on the 11th of December making it impossible for me to guarantee Xmas delivery afterwards. I immediately contacted Hollister via chat and I informed them, with proofs, that they have been misleading. Of they put the real date of delivery I would not have purchased and gone elsewhere. Some delay 1-2 maybe even three days could have been acceptable. But a week was unacceptable. Met by a very unhelpful Imelda or Ime as she calls herself. who offered me to refund delivery (free delivery by the way so what she was going to refund? Air maybe, I don’t know). We got disconnected. And another very unhelpful assistant got on (can’t remember her name right now lucky her) demanded refund and for them to keep the parcel but I don’t need to say how that went. Well it is 8:04pm of the 11th and despite receiving a txt message on the 10th informing me that my parcel would arrive today it is still isn’t here. And now they say after 7pm there is no delivery. Avoid Hollister and Co like the plague not a surprise it is a subsidiary of Abercrombie & Fitch Co.
Well done in ruining my plans. If I could give 0 stars I would. Should have read the reviews here before spending my hard earned cash

Absolute joke. I ordered some jeans which was the wrong size, I tried to cancel the order and was told it wasn’t possible even though the item hadn’t been dispatched yet. Now i’m trying to return them and am told that I will receive a £16 refund for jeans that cost nearly £27. The customer service is practically non existent and they never respond to the live chat it just says “you are being directed to a member of staff” for hours. I’ve taken up a case with paypal so hopefully they can resolve it for me, but seeing the other awful reviews on here I don’t have much hope. Awful company.

I’ve bought from Hollister in store over a period of years without any issues regarding quality, but as soon as I shop online the issues start to reveal themselves!

I quite liked the look of their big comfy sweater and was so drawn to it that I ordered it in a few different colours. The first jumper I received which was white with a pattern on, had clearly been tossed into the packaging without any overall care and in my eyes must have been a previously returned item too. This particular sweater arrived with two noticeable stains on the front and it just wasn’t worth the hassle hoping they would come out in the wash. I’m all for saving the planet and being environmentally friendly, but I mean is it really wise to package a white sweater without anything protecting it between the outer packaging and the garment itself? I did eventually return it to store as I thought the minus £5 returning fee was a bit of a slap in the face for what I had received. The woman who served me in your Milton Keynes store clearly wanted me gone also and it spoke volumes with the two people in front of me returning items too.

Upon quality checking the other sweaters bought online and received in the last few days, I have now noticed that the pink one has a hole in the stitching on the armpit area of the right arm which means yet another trip back to return it and having to face staff who can’t wait to see the back of you. Thanks Hollister! Has put me off ordering online with you guys ever again.

Please please PLEASE if you buy online with this company, double check what you receive!!

I ordered a few pairs of jeans online. They came super quick which was awesome. However, some of them I didn't like and wanted to return. The jeans were of really good quality though and they were on sale - super affordable. They include a return slip in their orders which seemed great. I went through the motions of returning the few pairs I didn't want. I then realized that I did not get back my total refund. I took a look at my PayPal and realized they charged $14 for returning the jeans. It wasn't stated anywhere, from what I saw, that shipping back a return would cost the customer. If it isn't stated, I would suggest to Hollister to put that in writing somewhere as it's misleading. I would have returned in person if I knew before hand. I reached out to customer service and they were so helpful. They responded quickly. They gave me the shipping cost back - no questions asked actually. Overall a great customer service experience which is crucial to me. Thank you! Since then I have purchased more pairs of jeans from them.