Hollister Co. Reviews 

went in the chesterfield location. the staff were completely rude and messed up the pricing causing myself and a friend to have to go back in the store and fix it. if you’re going to display certain items, make sure you at least ring it out the same price 🙄

Return fee Extortionate
Purchased pants online colour Khaki, delivery £5. I thought £5 delivery was a little extortionate for a Royal Mail 48 but went ahead and purchased.
Item arrived and the colour was nothing like Khaki nor the images onsite more of a Blackpool beach sand.
Opened a return and they charge £5 return for a Royal mail 48, there is no option to send back using your own label which can be purchased much cheaper than £5.
So if you buy and it is not as you expect it will cost you £10 just for the pleasure of seeing the item and then waiting for a refund.

"I absolutely love this shop! Typically, I find many clothes uncomfortable, but Hollister is a game-changer. Their clothes are lightweight, soft, and stretchy, with an unbelievable quality that stands out. I used to shop mostly at Zara Men's, but from now on, Hollister will be my top priority. This is the best shopping experience ever!"

Hollister.com is not reliable! I purchased a few items, two of which were way too large. So in compliance with their policy, I return the items well within the 30 day window (And by the way, was charged return shipping). they received my items, sent me an email telling me my refund was being processed, and then within a couple of hours sent me an email saying that instead I was receiving an E gift card. When I called the customer service line, no one could help. No supervisors are available to speak with customers. The only communication available to customers is a referral process through which you will receive communication within three days. I feel like I didn’t make them wait three days when I paid for the items So, as long as I operated within their policy guidelines, my money should’ve been returned to me immediately. Buyer beware!!!

An amazing experience with hollister customer service! They were super fast and accommodating to my ciricumstance and I am extremely grateful. Thank you hollister

I love Hollister but what happen to all the skinny jeans and high rise jeans for skinny people I can’t find anything my size anymore

Don't buy from this company. Seriously, please don't. The employees are rude in the stores as well as through email. They don't own up to their mistakes.

I only shop online from both Holister and abercombie so no experience in retail. 2 years ago i would have given them 6 star but i am writing them this review as their quality unfortunately started disappointing me. I mostly bought dresses from them so this is about this. They used to use cotton and now they use some extremely cheap synthetic fabrics the wrinkles more than a 90 year old lady and is impossible to iron (because it will go up it flames because it’s synthetic). Like such cute designs, so comfy but in the end their dresses are becoming unwearable. Please please fix this. I am willing to pay 10 dollars more for a cotton dress than the saran wrap crap you are putting up now.

Rude service! Blondie gave me an attitude just because i tried to ask about length of the skirt and compare between sizes. Rude b@&$ch! On my questions her answer was - I DONT PRODUCE THESE CLOTH!

July 4, Kalvestraat st! Never again. Minus one client!

Where to start? Firstly, my item went missing. After much back and forth with UPS, they marked the parcel as lost and told me to contact Hollister. I did, and the initial customer service rep was very helpful, and arranged a replacement. Days later, my replacement arrives alongside a very flustered and apologetic UPS driver with the original package.

I open the first parcel, the skort has dirt marks all over, and small brown/red spots in the crotch. The packaging had been taped rather than sealed, so clearly a return. Slightly grossed out, I open the original package, and the crotch of the skirt has massive yellow stains! So not once, but TWICE have they sent me dirty packages?!

Back to the CS rep who says I will be refunded, but nearly a month later and this still hasn't happened. I chase again, and because I binned the items they won't do anything - no refund. Was I meant to keep items stained with someone's vaginal discharge lying around my house? I told the CS rep I intended to bin them, and she said it was fine.

I've shopped with them for years and used my rewards discount on the item, it was £26 which you would think isn't much for a company as big as Hollister. I'm so disgusted by this experience I'll never shop here again.

Hollister, perhaps invest in some hygiene seals? It's gross that someone would send something back in this condition in the first place, but your team need to do better at checking returns. Vile.

I ordered from a Hollister store to have an item shipped to my home. It’s been nearly 2 weeks and I still do not have the item and the tracking is not updating. My 3 other orders from Hollister arrived within a few days. I’ve contacted Hollister several times to try to get a true update and resolution. They have no more updates than what I can see online, and they will not refund my money since the item has already been shipped out. I am quite certain the item is lost and will never arrive.

Nice clothing, can be on the expensive side but you are probably paying for the name. Order shipped on-time and communication was good throughout.

Unfortunately I was having issue with the quality of a product I purchased from Hollister in February 2024 (only reason for 4 stars not 5). I emailed customer service and they immediately agreed to exchange the product for me with no shipping costs to me for the new product or returning the faulty product. Excellent customer service!

I hate Benson Boone take ts off Spotify

Free shipping scam
Their website has an indicator to give you free shipping if you spend over a certain amount. It’s a scam, they don’t give you free shipping they just want you to spend more on your order and they will still charge you for the shipping.

I use to love the jeans here but now all of them are way too big in the thighs. I use to buy jeans every couple months but they've changed something and they aren't the same anymore.

Every issue I have had with Hollister, I have been able to resolve by telephoning them on 0808 234 0795. All the girls I have spoken to have been really helpful and lovely. I’m ecstatic to find jeans that fit me as I’m a petite size. I love the way I can order lots of pears and send them back. If they don’t fit. Lots of people have asked me where my jeans were from. There have been a couple of errors with the orders, but they were rectified in good time. It’s unusual to have such a good experience with a company these days! I also was given the 20% discount for a mistake in the order for my next purchase. 10 out of 10 from me! The jeans are of great quality. The fit is really good. It’s so difficult to get good fitting good quality clothes these days
!

So I used to order from Hollister all the time and so did my partner. The online exchange system just doesn't work. Did the exchanges, shipped them with 48hr Tracked. To be told 10 days later they are cancelling our exchanges due to not receiving the order. Spoke to Royal mail and they said they had delivered the items to Hollister 7 days ago. They are now trying to make us reorder the items and cancel the exchange even though they've already been sent and have received them. This exchange system is a joke. No doubt all the items/sizes we want will be out of stock by the time they pull their fingers out.

I don’t understand why so many people are reviewing hollister so low, for me all the products have been exceptional and the quality compared to a lot of other shops is extremely good. As a customer who is a member the extra rewards and price cuts are amazing and I have been with them for over 2 years and have never found any issues! Highly recommend to all but mainly aimed at teenagers and young adults I would say X

I went to exchange a pair of joggers that I had for a different size and they wouldn't let me exchange them without a receipt if I had a receipt I would just ask for my money back then I came here with a brand new pair of joggers to exchange for a different size but instead they're trying to make me keep them so I have to buy another pair and spend more money with them they're just scumbags trying to get over on their employees and customers that's why they're being sued for making her employees purchase clothing to wear at work without reimbursing them doing the same thing forcing you to buy their clothes I'll never buy anything from them ever again