Hollister Co. Reviews 

I recently had an experience at CF Lime Ridge Mall Hollister while shopping for Christmas gifts for my daughter. She had requested a couple of specific items from their store. Since there isn’t a location near us, I initially checked their online store. However, due to uncertainties around shipping timelines caused by a postal strike, I decided to drive an hour to the nearest location.

At the store, I found one of the items in stock. The staff kindly offered to order the second item and have it delivered to my home, which I appreciated. However, the checkout experience left much to be desired. After my purchase was rung through, I noticed that one of the items was nearly double the expected price. When I questioned it, the cashier took a few minutes to investigate and eventually realized she had made an error.

Unfortunately, she was unable to fix or reverse the transaction on her own. She mentioned needing to consult her manager, which was fine. I even suggested that if a refund wasn’t possible, I’d be okay with a gift card for the overcharged amount. However, when she returned, she explained that nothing could be done in the moment. Instead, I would need to wait until the ordered item arrived, then return to the store to process a return and adjustment.

Overall, while the staff was polite and well-intentioned, the lack of flexibility and ability to resolve their overcharge error in real-time was rather frustrating. Driving an hour back to the store a second time just to correct their error feels unnecessary and very inconvenient. Two hours drive to resolve their error. For such a company, I would think they would prioritize making the customer experience smoother, especially during the busy holiday season.

I tend to vote with my feet, and even though I have shopped here many times; after this experience, I will not be returning to Hollister again.

I’ve had a really amazing experience with Hollister. I purchased a really expensive coat for my daughter that was stolen - they could see this in the order history. It was ordered just over a month ago. I contacted them to see if there was anything they could do and they kindly sent me 10% off. Most companies would not do that - it’s saved £££ off the price of the coat and I’m so grateful.

I am very frustrated with my experience with Hollister. Nearly three weeks ago, I reached out to their customer service via the website regarding an issue with my order (Order No. 70042779453). The package was delivered to the wrong address by UPS, and after contacting UPS, they advised me to inform Hollister that I hadn’t received it.

I have since contacted Hollister through two different methods (through their website and through whatsapp), but unfortunately, I have not received any response from them.

At this point, I feel completely disregarded as a customer and will seriously reconsider purchasing from Hollister again as I feel uncertain in their capability of fulfilling an order after this experience.

If you value your time, money, and customer support, I would recommend looking elsewhere.

They delivered the wrong item to me. when I chatted with customer service online, they said to keep the item or donate it and they will refund me. After 2 weeks, i messaged them to ask why did I not receive a refund yet, they said you need to return the item! I sent them the previous chat and they said they will look into it more. After a while, I sent a follow up email and they responded sorry we still need you to send the item back. What the heck is that? why don't they send an email when they have an update? and why do they change their words?? What if I had already used the item or donated it?! Terrible customer service.

I brought a pair of pants on 10/12/2024 and I went to return on 11/13/2024. The store said it passed 30 days return timeframe so they cannot return the item. I got it so I asked if I can exchange the size? They said no. I asked if I can get store credit? They said no.

I am a frequent buyer from them so I asked since when the policy is like this? They said in September. I feel really bad because I made the purchase in October and no one informed me about this change - that after 30 days, nothing can be done even store credit.

If you are to change the policy, you should inform your customers.

I’ve been buying Hollister body spray deodorant literally for years I mean years and from my understanding my last visit at the store to purchase a few more cans now they no longer sell it. They got this other stuff. I guess it’s spray deodorant and it literally stinks. It smells like a bad cologne, I will never ever buy anything from Hollister again they lost a long time customer

I had the pleasure of shopping at Hollister on October 26, 2024, and I wanted to highlight the exceptional service I received from Oskar Rzezawinski. From the moment I entered the store, Oskar demonstrated high-end professionalism and a genuine care for customers.

He was attentive and knowledgeable, guiding me through the selection process with helpful suggestions tailored to my preferences. His friendly demeanor made the shopping experience not only enjoyable but also memorable. Oskar's commitment to excellent customer service truly stood out, and I left the store feeling valued and appreciated.

I highly recommend visiting Hollister, especially if you can be assisted by Oskar. His outstanding service made all the difference and turned what could have been a typical shopping trip into a much more pleasant experience. Thank you, Oskar!

Terrible online customer service. Terrible price match system. Terrible hidden charges. They promise escalation, follow ups, and price adjustments / waivers, and never do so.

I purchased 2 items online 10/22/24. Around $35 for the dress, and around $26 for the pants. After free shipping, tax, and $10 off $40 purchase, my total was $65, which I was okay with, since I really liked these items. The next morning, there was a sale that dropped both items to $24.99. I contacted them for a price match, and they did so, but then charged me shipping and removed my $10 off $40 purchase coupon. My total charged became $56. It should be around $45 after tax, due to the $10 off $40 coupon and free shipping. I contacted support again, and they said there was no problem with my promotion being applied. It was applied to remove the shipping fee. Then they ended the chat. Next, I called support - and they said they waived it for me. I checked order details, it's still the same. I contacted support - they said they would send their "specialization team", and I never got a follow up. Today, I contacted them again, they promised a follow up with the price adjustment, it never came. I followed up in a new support chat, and they said that there is no problem with the amount, just ignore the shipping charge on my receipt, since it's already waived. Yet the amount still remains the same, $56. They ended the chat on me, not allowing me to rate them for their unprofessional complaints about me, asking about their cancelation and return policy.

After these support staff, I'm never buying from Hollister, Abercrombie, ever again. I plan on returning this product because they don't deserve a single cent after putting me through loops and loops and loops.

£10 return fee!!!!

Don’t buy anything at hollister uk if you’re okay with paying a £10 return fee - a new thing that they have brought out and it’s so ridiculous. 4 weeks ago I asked customer service to waive the £10 return fee as it’s extortionate, they pretended to do so and yet I still had to pay £10. 6 customer advisors who I have spoken to over the past 4 weeks have told me that the refund of £10 had definitely been processed but I reminded them I’ve had no email or confirmation of this and I still had to pay the £10. Please avoid - I’ve given up arguing with them and getting nowhere. I’m just avoiding this place from now on

Very bullshi* this system! I don’t will more buy this!

I ordered a dress. Was having it sent to store but called and told them we were hit with Helene flood and could not get to store and asked if could ship to my home. Nope because didn't pay to have it shipped to home. A respectful company would have had the compassion to do that. God forbid they lose a couple dollars. They already rip people off with their overly priced clothes!! So NEVER AGAIN BUY FROM THEM

My order was left on my doorstep and taken. Hollister's response was that as the delivery company provided a photo of the parcel on my door step (with the front door closed) the parcel has been delivered and therefore they won't provide any assistance. I could though purchase another item and they would deliver it for free!! Their other helpful suggestions included contacting my local authority for assistance in retrieving my parcel. That's actually laughable if I wasn't £40+ out of pocket. I've never received such a poor level of customer service and would never shop with Hollister again

Hated working here, staff were so rude
It was 0hr contract , treated like dogs
Westfield Stratford

Very bad customer service, don’t value their customer. Will never buy any thing from store

Absolutely horrible. My daughter found a shirt. The only one that was her size was on a mannequin. They refused to get it off and refused to sell it to me. We used to shop there all the time. Never again.

I have been working here since October 7, 2023 and it was going great at first and I had a job coach until like this spring and then I feel like after she left Hollister stopped caring about me. I work so hard at that job, I don’t even drive a car I live a half hour and I’m never late. I fix my mistakes. They tell me something and if they tell me to do something I do it. I try my best to help customers and other employees. I try my best to work as fast as I can, I know you want me to do four boxes every time I come in, but because of my disability, that’s hard for me sometimes because of my disability, I can’t work as fast as some of the other employees Because I have a visual problem and I have a problem with my fine motor skills I have trouble with buttons and sometimes putting on the tags and I cannot see as clearly even with glasses on like others can sometimes I can’t even see something right in front of me no matter how big or small is the one time when the two managers were talking I had to do the one managers job she was supposed to help me with go backs when she was talking, I basically did her go back and helped the customers and basically ran the register because she was talking and not talking about work just talking in general about other stuff not work related and some of the same people are always late and I’m not why would you keep the people that are always late always we have way too many people working here and that needs to change at least I think it needs to change. I try my best to help with customers. I try my best to help the other employees. I try my best to be kind to everybody in the store started crying and the store that one day because I got told if I didn’t finish a box on time I was gonna go home and I was about to anyways quit right there I like working there in the beginning and all I ask is for at least one day a week and if you can two or three days, but the most all I ask is one day I came in all the day exhausted because I had my second job and I did not get home and did not go to sleep until late because they needed the extra help and I got asked to come in and then go back to my other job for my first day and I don’t get out until late. It’s not fair to me that I’m not being on the schedule unless if somebody needs to fill-in but right now I’m a little busy with my second job mostly on the weekends and I can’t always fill in, but I try to fill-in as much as I can before this Hollister job I did not work for two years because it’s so hard to find a job. My second job is a haunt acting job and that’s only for Halloween time I basically had to get a second job because I’m basically not working at all. If you don’t want me there anymore just let me know because right now I can care less but then I have to find another job and that might even take me longer and I’m not trying to do that, even though I have a job right now working at a haunt That’s only for September and October. The holidays are coming up and I’m gonna need some extra money. I’m trying to move out of my grandparents house that I have lived at for such a long time, I’m 24 and almost 25 years old and I can’t move out if I’m not making any money. I can’t buy people Christmas gifts if I’m not making any money the other money I have is Social Security money and it’s not a lot even when we are slow at work I find something to do without you guys telling me because I know that’s what we have to do is find something to do and if you don’t want me working there anymore, tell me instead of not putting me on the schedule because I’m not good enough for you because I’m not working fast enough when I work as fast as I can I’m like all of you supposed to run sometimes that’s what I feel like I’m basically doing and you know that I can get stuff done. I have gotten all the go back done before most the time when it’s slow and first up with the holidays coming up if I’m still here and when I was working in the summertime, we were busy so how am I supposed to get everything done when we are busy that one time when I was doing shipment, I could not get it all done because the shipment box did not come until later and I only had two hours to get it done so I didn’t have time to get four boxes done in two hours basically nobody can and I know that I’m not the only one that has trouble getting four boxes done in four hours when I had shipment the other day because there was only one box I got it done. I know that a lot of the rules changed. I totally understand and if I’m still here, I get as many boxes or as much go back as much as I can, because like I said, I’m only one person, but if you cannot respect me and respect that I have a disability and respect that I work as hard as I can and respect that I get done what I can Every time I go in there and respect that basically all I ask is one day a week and like I said, if you don’t want me There anymore just tell me instead of not putting me on the schedule

A man by the name of Anthony Jimenez helped me very much in my journey for a chill and nonchalant polo.

My son bought a sweatshirt at Hollister and noticed a spot where the pocket was ripping. He hadn’t even worn the shirt outside yet, so he took it off and we went to exchange it. We had the receipt, and the credit card but they would not let us exchange the defective item. They said we needed the tag that is attached to the sweatshirt, otherwise we can’t return it. Totally ridiculous. I have never heard of anything like this before. Now we have a customer service number to try to call, even though we were literally standing there with the replacement sweatshirt in hand. Needless to say once this is resolved (if it is resolved) we will never be shopping here again.

The very first time I walked by the store the aroma hit me, the store smelled so good I had to check it out. I’ve been wearing Hollister jeans & shorts since I was 14. They are the ONLY brand that fits me perfect even when I was lmost 200 pounds (after having baby). Of course I needed to go up a few sizes but the quality of their pants I swear fits any form of body a person has. I’m now 32 and still have a few of my jeans from when I was 14. Now that’s awesome quality. MY 12 year old struggled to find jeans cause she is so skinny and she fell in love with Hollisters bottoms and tops. You might think they are to pricey, but they ALWAYS have amazing sales and coupons. And store rewards that add up pretty quick.When it comes to pants I’m loyal to hollister. Employee’s are always kind and help full, and shipping is always free and they arrive quicker then I accpect.

I have purchased quite a lot of clothes from Hollister, and I find it insane how poorly they are made !!!! They fall apart so quickly and the wear and tear is unbelievable. The fabrics that Hollister uses are cheap and non-breathable whilst the prices are very very high !! The return fees are extortionate and it makes purchasing online difficult as you are not sure how something will fit until it arrives. The delivery fees are also insane and you can only use 3 coupons at a time.