Hollister Co. Reviews 

I wanted to say there’s no wrong with ur clothes but I’m sure u would get more profit if u sell clothes from the 2000s and some of ur best products as u wold get more opportunities to make profit
Kind regards sidra

Did some order. One Jeans was shipped separate with the security tag on. Call to return and get a replacement back.
It was such a hassle just dealing with customer service. They are charging me for the shipping and taxes on it and wanted me to ship it with Purolator. Explained that it's not my fault and I don't have the time to drop off and paid for shipping . Totally not acceptable!
After 1/2 an hr on the phone, they decided I will get my full refund, I can keep the Jeans , a full refund and whenever I get time I can drop of the package to Purolator. On my invoice they still charged me the shipping , Taxes and the difference refund which is still pending. What a rip off for a full refund.
My kid will not wear that pants as every store he goes into, it will buzz..

Ordering online is super easy and the delivery is always really fast! There is lots of sizes although they sell out quickly in smaller sizes so you have to be fast. They are generous with rewards. My only down side is that the store closest to me doesn’t often have a lot of stock or new in items.

My credit card was charged twice. Their website said that my order could not be processed. I tried again - turns out I was charged both times. Customer service is useless. Currently filing a complaint with my credit card company for fraud.

Hollister is an amazing shop, it has a great size range and their clothes look amazing on such a range of body types which is so important. Not only are they cute they are so comfortable. The quality of all their products makes me so happy as it’s always so soft on the skin and as someone with sensory issues this is so helpful. I also love how creative you can be with hollister clothing such as their reversible tank tops which is so fun as it’s 2 outfits in one!

Hollister never notified me that my package with Fedex will require signature?? I received multiple packages from Hollister and A&F, and none of them needed the signature. I missed the delivery driver today because I didn't know signature will needed. Also I work and I can't be sitting at home waiting for fedex. Super upset that Hollister didn't even notified me about signature and since it's Fedex ground economy, the system doesn't let me to pick it up or waive the signature. Now I will miss it tomorrow and the package will be rerouted back to Hollister and I used coupon and rewards on this order, which Hollister will not be honored again...Never ordering from them again.

I’m extremely disappointed in this company. I had ordered something and I wished to return it, and now I have to pay almost the same price just to return it because they forgot to give me a label to ship it back to the warehouse in america. And also WONT give me a QR code to ship it. And they demand NOT to compensate me for the shipping costs and won’t help me at all. Claiming they can’t give a QR code to my region. This was not mentioned before purchasing and it’s honestly blindsiding. Do not order online if there’s a chance you may return it because you will have to pay so much shipping and they do not provide you with any label or QR code to ship it by your own personal courier

Received an item with an obvious defect. You take a 5€ loss on returning the item.

I love their clothes and i was almost addicted to shopping their online. However, ive used 2 different cards to purchase from hollister and they both got hacked. At firdt i didnt link to to hollister until i used a 3rd card to make my final purchase and ofcourse that card also got hacked. Hollister's site is not safe to buy from.

Excellent customer service from Ella at the Metrotown location in Burnaby BC

Don’t get me wrong i love hollister super cute clothes and everything my favorite store but im skinny and i hate when ever chunky girls try to fit in my sizes like ik that some are truly a 000 in pants and a xxs in tops but some aren’t stop tryna squeeze urself in there if your not skinny

I ordered 4 things…and it’s still packing up days later and still hasn’t shipped. It’s still in stock too, so not sure why it’s taking so long.

I bought what I thought was a high quality cotton t-shirt, wore it twice, washed it twice on normal settings. After the second wash less than two months after purchasing it, I noticed a bunch of holes starting to develop in the cotton. Thinking it was simply part of a defective batch, I took it to the store requesting to exchange it for a new one. I was told that because I washed it, there policy does not permit in-store exchanges and I would have to call customer service. Called customer service and sent them photos. They apologized and acknowledged that clearly this shirt did not meet their standards for high quality but they have a strict no returns after 30 days for in-store purchases. Bottom line- they have standards for high quality but only for 30 days.

they didn’t let me get any of my items! I was paying for my things and they said “you can’t get this, only because theres no tags” they should’ve put tags on them earlier. They looked on every rack and didn’t find any! Im so mad my son is so sad.

Never buy hollister online ……..I placed an order online and received the item with extremely poor finishing. The product is clearly defective and should never have been put up for sale.
I strongly feel that, because I live on the other side of the world, the company assumed I would not return the item, as the shipping cost would exceed the product’s value. This gives the impression of unfair and unreliable business practices.
The item is of such low quality that it clearly could not have passed any proper quality control inspection.

Very fast international shipping. No problems with delivery. Got what we ordered.

I bought these wide leg baggy sweatpants and I really like them

Hollister loves to say “5 left in stock” yet admitted it’s not actually in stock and being backordered. This happened twice this week. It’s a constant issue with others as well and I’m wondering if anything can be done about it…so yeah 5 left in stock really just means out of stock and backordered at this point…don’t bother.

I returned a coat I had bought for my daughter online to the Trafford Centre hollister store on 31 December 2025. Today is 22 January 2026 and am still waiting for my refund. Their customer services online is useless - they press the same automated responses claiming they have forwarded to the correct department to orocess the refund. I have all the evidence and they jave today sent ke 5 repeated automated emails - I jave no words so will be taking this further.