Hollister Co. Reviews 

Absolutely terrible service with online orders. I received an online order and needed to exchange an item for a different size. At this point I shipped the item back 21 days ago. I am pretty sure the online customer service I am conversing with via email and whatsapp is a bot or foreign, because it's scripted and completely unhelpful. They keep repeating the same information. I finally received notice today (after about 7 conversations with "customer service") that the exchange was canceled, so we'll see if I get a refund. I'm not holding my breath. DO NOT ORDER ONLINE FROM HOLLISTER, UNLESS YOU ARE ABSOLUTELY CERTAIN YOU WILL NEVER, EVER NEED AN EXCHANGE.

I’m very disappointed with my recent experience with Hollister. I was given a delivery date, but two weeks later I was still waiting for my order. When I checked the tracking information, it showed that the parcel had not even been handed over to the courier.

After contacting customer service, I was told the order would be resent at no charge. However, I then found out that the items were actually out of stock, meaning a replacement wasn’t possible. I now have to wait an additional five days just to receive a refund.

Holding onto a customer’s money for over three weeks before informing them that the items are unavailable is unacceptable. Better stock management, clearer communication, and faster resolution would greatly improve the customer experience.

I received a sweatshirt for a christmas gift and upon wrapping it I see the stitching on the sweatshirt where the letters holister are on the front is sloppy with threads broken and sticking out.

When I was making the order of £150 worth of my shopping the email said first order I get £10 off if I’m order more than £100 , how’s ever the website’s didn’t take £10 off , then the charge of delivery is £10 ment to be the next day delivery, I’m order the items on Friday afternoon the item didn’t arrived till Monday night , I expect it that , but Royal-mail did liars they said they try to deliver on Saturday evening , Witch I’m was at home all day 😝😝quality and colour of clothing don’t match shame I was always the big fan of Hollister 2025 is poorly quality.

What they deserve is a zero star rating. I ordered something and it finally shipped after two weeks. Wouldn’t let me cancel the order even though it was still in processing. The customer service is the worst I have ever called. They apologize and nothing is taken care of. They made you spend an hour on the phone and nothing has changed. This company doesn’t care about the people that make them money. I will never shop here again. Taking three weeks to fulfill an order that has one or two items is insane. Then I get a email saying your order is delayed and will not be there in time. Save your money and spend it somewhere that has better customer service.

Hollister in 2025 will never be the same as it was in 2010. Their clothes are ugly now, with weird logos, and still expensive. Honestly, I don't like them; they look like dollar-store clothes …
I'd better go and buy it at Walmart or Goodwill.

Everything order- shipping-pick up …good but only the customers service is very bad they’re never solved my problems after they ask so many questions and I give all to them spend time with them and later still questions and sorry 😞 my problem still there
My birthday gilf coupon can’t use
After take surveys to get 15% off the email they sent with out code
After contacts customer service and they ask so many questions and more questions and said they sorry and they don’t fix problems for the code not working
0 ⭐️
Bad customer care

I ordered a coat and was charged almost 100 bucks and I opened the bag and it was an ugly black lace dress by Tahara. Do they not check the returns to make sure they get back the correct item? Then they pass it off to me. So disappointed. At least I know not to shop there again.

Extremely disappointed with Hollisters black friday sale. I bought a jacket just in case it went out of stock and I am glad I did because that's exactly what happened.
They should have more stock as I was checking every day and then it went out of stock so quick so not sure what happened there!!! You should have more stock so people are not disappointed and frustrated!!!

I returned a shirt and blouse at the camp hill , PA store .. the cashiers were rude and told me it was past 30 days so I could only get a gift card that had to be used that day or it woeful be voided. It was for my daughter so I had no idea what to buy her so I ended up w a pair of leggings. Ofc.. they didn't fit .. we went back a couple of weeks later .. I forgot my receipt but they found my transaction but couldn't actually see it so they refused to give me an exchange or credit . I told them the day it happened and what the cashiers told me .. Nate the manager basically called me a liar ., told me he would have to get loss prevention involved to "see" who helped me and what actually happened. I said fine .. here's the date Time and I showed them the cc transaction... I asked for his district managers babe and he refused to give it to me bc they don't give out home office numbers or names bc they are private . He said he would call me back after they research my transaction .. it's been almost a month .. no call . I even asked them to give the district manager my phone number and have him call me .. no one ever did . They pushed me out and insisted his employees would never handle a customer that way. But they did . Very poor customer service . I didn't want a refund just an exchange.

I went onto the app logged in made a purchase and luckily did screenshot the confirmation stating I would receive an email.
I didn't receive an email at all and my account was showing no order made.
I emailed customer services to be told "there has been an error" and "we haven't received your order if your money isn't returned by December 5th get back in touch ..however please order the items again "... yeah no thanks I will purchase somewhere more efficient and reliable and if my money goes from pending to paid I will issue a bank call back.
Absolutely diabolical shopping experience and the customer service response email had me checking to ensure it wasn't a scam site I had accidentally accessed.

I don't recommend this store, horrible service and horrible web site too confuse. And only they offer to cancel your order and do again, ridiculous is like you got a lot time to play games.

Never had a clothing brand i've commited to till Hollister, but absolutely brand loyal to them now. There are some amazing offers occasionally and great discounts for members. The quality of the garments are exceptional. The Twill Joggers are a firm favourite and have purchased roughly 20 pairs, so soft and flexible, comfortable but also quite smart. Great rewards program too and my orders always arrive on time and as expected. Excellent customer service. A brand i have come to respect. Highly recommended.

I never had issues on it the clothes is good and fit me well

I recently ordered a coat but unfortunately the size was too big (I'd previously had a very similar coat in the same size, but I guess they've just changed their sizing).
I wanted to try the next size down so filled out the form online for an exchange. I dropped my too big coat off at the post office, and only 2 days later I got confirmation at the new coat was being shipped out! It arrived in a couple more days and it's perfect. There was no charge for an exchange and I couldn't believe how quickly that happened.

I am aware that they have a return fee of £5, which I do understand. Although if the item you order is online only then I do feel that that should be waived as there's no other way of trying it on.

Overall, my experience was actually really positive, so thank you very much!

Ordered a jacket on the 15th of October cancelled it straight away when i realised i didnt avail of the 10 euro discount, waited over a week for a refund customer service said it would only 5-7 days after 10 days still no refund contacted customer service and they said the refund has been issued but it has not

I just bought some clothes from Hollister at Natick Mall, MA USA. Part of the transaction was paid from a gif card. The money was taken from the card (Vanilla Card), but they told me the transaction was not completed so I had to pay the rest by my debit card. But I checked the history transaction of the gift card and the money was taken. Plus the transaction showed as taken from another place (YAMATO STEAK HOUSE OF JA). It is very shady and unacceptable! They retained my money the debit card and told me the transaction was not completed!!!! I lost my money!!!! I have the receipt, I have the gift card history transaction!

We were just in the La Isla store in Cancun and the sales associate quoted us double the price from the normal retail price online. I just so happened to look up the items my son was trying on and appalled to see they were trying to rip us off.

Do not order from Hollister. I ordered a jacket at the end of September and still dont have it on Oct 15th with half assed responses through WhatsApp about it. They just stop answering mid conversation and are not interested in resolving the issue. Don't shop here!

Fast delivery and good quality products. I experienced no issues