Hollister Co. Reviews 

Purchased two items in December 2024. They never arrived and were delivered to the wrong house, the delivery driver took a photo and it was not my house. I was denied any resolution and had to do a chargeback through my card. Cut to the end of September 2025, I received a bizarre refund from Hollister on my card and an email saying they made a mistake and processed my denied claim from December 2024 and will be charging my card to take it back. I asked them a bunch of questions as to why someone was meddling in my account and now MY BANK ACCOUNT and received no response. It's gross and scary they just have free access to your bank information even almost a year later. I hadn't purchased anything from Hollister since that December 2024 purchase so. Their customers service is weird, sketchy and unprofessional.

Such quick delivery and everything is amazing quality

My items have not been delivered and Hollister are refusing to send out a replacement or issue me a refund!
Horrific customer service. I've been a customer for years but this is the last order I will ever place. They are saying it is my problem to del with the delivery company!

We went to the store in outlets ( Woodbury Commons )and today, it was awful experience! My daughter found the sweater . She liked brown one and we needed size M. The only one left in that size was on a display. I asked person that worked there to take it down . He told me that I can not buy from the display and he will not remove it. I couldn’t understand why ? I told him I want to purchase this one in this size and it was the last one . He said no. Then I asked for store manager . Store manager explained that they are not allowed to sell and remove clothes from display , he said if clothing is pinned he can not remove it . Moreover, I will not get discount . I told him it is not pinned and I did not care about discount . The size is right , the sweater has a price tag and I want to buy it . He can display something else . Eventually he remove the sweater and I was able to purchase it.
The whole thing going back and forth was terrible.
When we went to store in Norwalk CT, there was a t-shirt on a display and store person took it down immediately so my daughter could try it on and purchase .
Please give all your employees the same training and customer service !

delivery was fine and on time and they do offer a 10% off for students which I was happy about. however. recently i feel like hollister's quality has declined pretty significantly compared to maybe a few years ago. i recently bought a pair of sweatpants and a knit cardigan, but while they are still soft and comfy to wear, they started pilling surprisingly quickly which hadn't happened with the clothes that I had bought with them in the past. when I visited them in store recently, the fabric they've been using in their lines also tends to be quite thin, which leads me to guess that they (like so many fashion corps nowadays) have been cutting corners in production, maybe using lower quality cotton with shorter fibres and just generally using lighter fabrics to reduce cost. anyway. not too surprised about it, just mildly disappointed. perhaps I should just go all-out buying old-label from now on.

My son ordered back to school clothing in an online order and it was delivered yesterday at 3:14 PM. The photo from Purolator showed it at the far edge of our stairs; further away from our door, closer to the sidewalk :( ...easily accessible by others... By 4 o'clock, my daughter had come home to see there was no package at all. Definitely stolen :(
When I called Hollister and talked with them on the chat line, they said there's nothing they could do except have you buy it again. They said because it was delivered it is out of their hands now. I feel that is terrible customer service. No insurance.
I will never feel comfortable ordering online from them again.
My son still had his heart set on those clothing items so we had to buy them all over again and I'm sending to a business I know for pick up this time.
I feel the packages should only be delivered if people are home and can accept them.
Terrible - no refund of my first order.

Terrible online shopping i am waiting for 12 days a basic stuff and they didn’t send me nothing, now i have to wait 2 days more to replace the order , don’t shopping only they don’t care the customer , if you don’t call they don’t doing what the supposed to doing

I’ve always had a great experience with Hollister. The quality of their clothes is consistently excellent. the fabrics feel durable, soft, and comfortable to wear, and even after multiple washes the pieces still look new. I especially like their sweaters and jeans, which fit true to size and have that perfect mix of style and comfort.

The designs are trendy but also timeless, so I can wear them for different occasions. Shipping is reliable, and the items always arrive well-packaged. Overall, Hollister is one of the few brands I can count on for both quality and style. Highly recommend

My order was being misplaced and only 1 of my like 6 items were still in stock when they shipped it again. I had to reach out to their support team multiple times to ask them what had happened to my order. In my opinion there were lack of explanation and I had to ask them lots of questions. They didn’t offer some type of compensation, I had to ask them for it before they finally gave me 20% on my next order.

Ordered 2 different orders n both were cancelled for some reason can’t speak to ANYONE in the specialized team department gotta wait for a email !! But they have NO PROBLEM putting a hold on your bank account for the cancelled order !! Absolutely ridiculous … Tried to order it in my daughter’s name AGAIN it was cancelled !! She needed the items for school NOT GONNA HAPPEN

I ordered online and the expexted date for when my order was gonna arrive was the day after i leave for vacation so I emailed and ask if i could possibly have if before that day and this sweetheart Angelica helped me and she is so sweet!

Paid £28 for a t-shirt, returned it 2 days later and only received a £14 refund. Wont be buting from them again online or instore

the workers were horrible to me at the hollister in the mall of america. they were making fun of me and my friend when they asked “cash or card” and we said apple pay. they started talking about us right in front of us, saying how it’s so annoying and other mean and offensive hurtful comments

Extremely disappointed with my experience. I was given conflicting information about my order — first told it hadn’t shipped, then that it had been delivered and lost. My refund request was ignored, and Hollister initially blamed Royal Mail, only to later admit it was their fault. I was told a complaint had been raised and I’d hear back in 2–3 days, but when I followed up, I found out no complaint had ever been logged. Despite asking for a reference number and the complaints email, I was ignored. The customer service has been misleading, dismissive, and unhelpful at every stage. Will be escalating to the Retail Ombudsman if this isn’t resolved properly.

My daughter bought a pretty expensive hoddie at the shop in Del Monte Center, Monterey. The staff forgot to take off the alarm and we first saw it after returning home. Went back to the shop and got the alarm removed. Spend and hour and a half on the road because of that mistake. Asked if any sort of compensation was a possibility but was rejected in a pretty bad manor. I had expected more from a company like Hollister to make things right again…

I returned items even got a confirmation number. Never even after months of contacting them did I receive store credit or my money back. It was well over a $100. I contacted customer service twice. I wrote the company several times, all without result. Each time they stated that I was given the money back via PayPal which I did not. I LOVE there clothes but dam , not getting my money back or store credit burned me !!! Sadly, I would never return based on their lack of response back AND not getting my money back. It’s a gamble!!! If the clothes fit and don’t need to return them you are golden, however, if you do the nightmare begins!!! Don’t risk it , purchase in store NOT on line!!! Stay away unless you want to watch your money disappear!!!!

The workers were disrespectful. The store was a complete mess in the fitting rooms. Took the workers forever to open other line for payments.

Bought a 2 shirts and colour changed after wearing for a week tried to return and they said it’s not their fault and they can’t take it back

if you’re ever going to order from Hollister, do not ever use the shipping company FedEx they are quite literally the biggest scam you will ever come across. I will make it my life duty to quite literally avoid these people because of how dumb their businesses. They’ve literally withheld my package two days past the shipping date without giving me any knowledge of when I’m going to get my package or any shipping date up to where my package even is. It’s complete and utter bull stay away from them. They are scammers. They will literally take your package and your money and give you nothing. I’m surprised that they’re still allowed to deliver packages. They should be blacklisted. Do not use FedEx now I have lost and $130 package because of FedEx if I would’ve used any other shipping company I would’ve had my package two days ago do not use them.

While the Hollister t-shirts we bought at quite nice, within a week a hole appeared in one of the shirts. I then found that the return policy required sending back the item and paying a fee -- the cost would exceed the refund amount. So, poor quality and poor customer service policy -- and a lack of a place to register a complaint -- make this a place I will avoid in the future.