Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
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50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more
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Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more perso... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
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4.5
Excellent
478 reviews
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Replied to 92% of negative reviews
Typically replies within 1 week
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Great product and good price
Great product and good price, shipped and protected well.
However, the shipping did take quite a while
June 15, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Callum
Thank you for your feedback and for sharing both the positives and the delay you experienced.
I’m glad to hear the product arrived well protected and that you were happy with the price.
We also appreciate your patience with the shipping, and we’ll certainly keep this in mind as we continue to improve.
If you would like to discuss the delivery in more detail, please email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Efficient service and delightful…
Efficient service and delightful outdoor rechargeable lights - exactly what I was after!
June 22, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Pauline
Thank you for your lovely review.
It’s great to hear the service was efficient and that the outdoor rechargeable lights were exactly what you were after.
We really appreciate your feedback and hope they bring you plenty of enjoyment.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Lisa,
Thank you for your positive review.
It’s great to hear that you loved the furniture, and we’re glad it found the right place in your home.
If you ever need anything else, please feel free to contact us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Waited 10 weeks and then ended up cancelling the order
This is a copy of the email I sent to Mr Mark Radon:
I placed the order on the 7th April, a full 10 weeks ago, with an expected delivery of around 4-6 weeks, as per your website. At the five week point I enquired about delivery and was told that there was a delay from the supplier. At six weeks I called again to be told that the order was expected imminently. After seven weeks with no contact from your company, I contacted you again for an update, still no confirmed delivery.
At the end of week eight I contacted you yet again and was told that they were arriving that week but would not be delivered before I went on holiday. We agreed that you would delay delivery to week commencing 15th June (yesterday). So, yesterday I call once again, to check that the two chairs would be delivered this week and was told that warehousing had been informed to release the order and your colleague would confirm this by email. Guess what; no email, no nothing.
Today, 16th June, I call you again. This time I’m informed that you only have one chair and that you are trying to source a second one. You even offered to deliver the one chair!
Needless to say, I have cancelled the order. I am truly staggered at the lack of professionalism I’ve experienced, at no point in this shocking saga has anyone considered contacting me to keep me informed. How long do you expect me to wait, with no update, while you ‘source the missing chair’? How could you assure me that delivery would take place when you didn’t actually have the stock from Italy? The casual way that I was told that you didn’t have the order and the assumption that I would wait another two months for half the order, beggars belief.
The order was cancelled and the money refunded. To date, I've not had response. Like a previous reviewer, I'd like to think I'll get a positive response. If nothing else, maybe they will get a grip of customer service
UPDATE
Fool me once, more fool you. Fool me twice, more fool me. I naively thought that Holloways responding was actually customer care and not box-ticking. I emailed them as suggested and, yet again, no response, nothing. I consider myself lucky that all this farce has cost me is time. Absolute joke, staggeringly bad customer 'service'.
June 16, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Sarpal,
Thank you for taking the time to share such detailed feedback regarding your experience. We are truly sorry for the frustration and disappointment caused throughout this order.
Having to repeatedly contact us for updates over such a prolonged period, only to receive inconsistent information, is simply not the level of service we strive to provide. We completely understand your decision to cancel the order given the circumstances, particularly after being advised that we were unable to fulfil the order as originally promised.
We also sincerely apologise for the lack of proactive communication and for not responding to your email following the cancellation and refund. It is clear that we fell short of the standards our customers should expect from us, and we appreciate you highlighting these issues.
Your feedback has been shared internally, as experiences such as yours help us identify where improvements are needed, particularly around communication and order management processes. If you would like to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would be happy to review this with you.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Wendy
Thank you for your kind review.
It’s lovely to hear that you found our service quick and efficient.
We always aim to make the whole experience as smooth as possible, and we’re glad we could help.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Poor communication once order placed and long delay on delivery
The Tom Dixon furniture itself is excellent, but unfortunately the customer service from Holloways of Ludlow was extremely disappointing and not at all what I was expecting given the beautiful website and the premium brands they sell.
I placed my order in April with a 2-3 week lead time for items that ended up taking 2 months to arrive. I had to chase repeatedly for updates and I was never given clear information about when my order would arrive.
I was not informed when the order had been dispatched and only became aware of the delivery through notifications from FedEx, which made arranging to be available for delivery difficult and unnecessarily inconvenient as I was given two dates.
What frustrated me most was the lack of communication from start to finish. I received no proactive updates during the delay, no dispatch notification, and no follow-up after delivery to check that everything had arrived safely or that I was happy with my purchase.
Sad to say I will not buy from Holloways of Ludlow again. We've been doing a lot of work on the house and had just started working our way through the list of items from the website to purchase but this has really put me off.
Having looked at the other lower star reviews this is not an isolated case.
June 18, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Kerry,
Thank you for taking the time to leave such detailed feedback.
While we’re pleased to hear that you are happy with the quality of your Tom Dixon furniture, we’re genuinely sorry that your experience with our service fell so far short of expectations.
We completely understand your frustration regarding the extended lead time, the lack of proactive updates, the absence of a dispatch notification, and the inconvenience this caused when arranging delivery. Communication is a vital part of the customer experience, particularly when purchasing premium products, and it’s clear that we did not meet the standards we set for ourselves on this occasion.
We are sorry to hear that this experience has affected your confidence in shopping with us again, especially when you had planned further purchases for your home. Your comments have been noted and shared internally as we continue to improve our communication processes and customer journey.
If you would be willing to discuss your experience further, please contact our customer service team at customerservice@hollowaysofludlow.com and we would welcome the opportunity to review your order in more detail.
Regards,
Holloways of Ludlow team
good in general but delivery service could improve.
communication with Holloways of Ludlow was good. The one thing I would like improving is the delivery. They passed on our details to their shipping partner who sent a text message, but because it was an unknown sender, and phones categorise unknown senders in a different page so I missed the text for a few days, and by the time I realised we had lost the delivery window that we wanted. Like everything these days, automated communications are an issue, there is nothing like a good old fashioned call. One of the delivery men was lazy and didn’t want to wheel the item to its destination (I am talking about 1 minute work), luckily the one in charge was really nice so it was done properly in the end
June 4, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Carolina
Thank you for taking the time to share this.
I am glad to hear our communication was good, and I am sorry the delivery experience let you down, especially with the missed text and the issue at the end with the delivery team.
Your comments are very helpful, and we will certainly pass them on as we continue working with our shipping partners to improve the service.
If you would like to share any more details, please email us at customerservice@hollowaysofludlow.com.
Regards,
Holloways of Ludlow team
Waited about 5 weeks for items
Waited about 5 weeks for items. Instead of 2 of the same pendant lights as ordered; I received 1 the wrong size. I cannot find where to contact the company for a return?
May 25, 2026
Reply from Holloways of Ludlow
Hi Aleer,
Thank you for your feedback, and I’m sorry to hear that one of the pendant lights you received was the wrong size after waiting longer than expected for your order.
I can see that our Customer Service team responded to your email on the same day you contacted us and are currently awaiting your reply so that we can help get this resolved as quickly as possible.
If you haven't seen our response, please check your junk or spam folder, or contact us directly at customerservice@hollowaysofludlow.com and we’ll be happy to assist further.
We appreciate your patience and look forward to resolving this for you.
Regards,
Holloways of Ludlow team
delivery and product v good.
April 30, 2026
Reply from Holloways of Ludlow
Hi Emily,
Thank you for your lovely review.
It’s great to know both the delivery and the product met your expectations.
We always aim to make the whole experience as smooth as possible, and we’re glad that came through.
If you ever need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Its been weeks waiting for Hay crates…
Its been weeks waiting for Hay crates to arrive and haven't seen any emails to confirm their whereabouts.
May 25, 2026
Reply from Holloways of Ludlow
Hi Becky,
Thank you for your feedback, and I’m sorry to hear you've been left waiting for your HAY Crates without receiving updates on their status.
We completely understand how frustrating it is when an order takes longer than expected and communication has not been as clear as it should be.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details, and we will be happy to investigate this for you and provide an update as quickly as possible.
We apologise for the inconvenience and appreciate your patience.
Regards,
Holloways of Ludlow team
Great website and easy to order plus a…
Great website and easy to order plus a welcome discount and free delivery!
June 1, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Joanne,
Thank you for your lovely review.
It’s great to hear the website felt easy to use and that the welcome discount and free delivery made the experience even better.
We really appreciate you choosing Holloways of Ludlow and hope the purchase adds something special to your home.
Regards,
Holloways of Ludlow team
Delivery was great and flexible
Delivery was great and flexible, which so delivery companies are not. The product is fantastic quality.
June 4, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Julie
Thank you for your lovely review.
It’s great to hear that the delivery was flexible and that the product arrived in fantastic quality.
We always aim to make the whole experience as smooth as possible, and we’re glad we could deliver that for you.
If you ever need anything else, just let us know.
Regards,
Holloways of Ludlow team
Outstanding customer support
Outstanding customer support. I had cause to call a few times regarding my order; once due to a faulty part (absolutely not their fault!). At every point of contact they could not have been more personable and helpful. I will gladly be buying from them again.
May 25, 2026
Reply from Holloways of Ludlow
Hi David,
Thank you very much for your kind review.
It’s good to hear our team was able to help so patiently with your order, especially when the faulty part was no fault of ours.
We really appreciate your trust and look forward to helping you again in the future.
Regards,
Holloways of Ludlow team
Easy to order and quick delivery.
May 29, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Dafydd,
Thank you for your kind review.
It’s great to hear the ordering process was easy and that your delivery arrived quickly.
We always aim to make things as smooth and efficient as possible, and we’re glad that came through.
If you need anything else, please do get in touch.
Regards,
Holloways of Ludlow team
Product arrived swiftly and in perfect…
Product arrived swiftly and in perfect condition.
May 29, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Joao,
Thank you for your kind review.
It’s great to hear your order arrived swiftly and in perfect condition.
We really appreciate you choosing Holloways of Ludlow, and we’re always here if you need anything else.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Jerusamama
Thank you for your positive review.
It’s great to hear you were happy with the product and found our service efficient.
If you ever need anything else, please don’t hesitate to contact us.
Regards,
Holloways of Ludlow team
Still haven’t decided my refund for my…
Still haven’t decided my refund for my return. They are not answering my emails or calls… please get back to me or I’ll have no choice but to escalate further
June 2, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi D,
Thank you for bringing this to our attention, and I’m very sorry to hear about the difficulties you've experienced regarding your refund.
We completely understand your frustration, particularly if you have been unable to get a response to your emails and calls. This is not the level of service we aim to provide.
Please contact our customer service team at customerservice@hollowaysofludlow.com with your order details and reference this review, and we will ensure your case is investigated as a priority.
We appreciate your patience and would welcome the opportunity to resolve this for you.
Regards,
Holloways of Ludlow team
Beautiful Furniture, excellent service
Website is easy to use and delivery was super fast. This stool was from the Outlet store and I was able to negotiate a little off the price. Extremely happy with the product and the service from Holloways of Ludlow. Would highly recommend.
May 25, 2026
Reply from Holloways of Ludlow
Hi Sally
Thank you for your lovely review.
It’s great to hear the website was easy to use and that your stool arrived so quickly, and that you were happy with the outlet price too.
We really appreciate your recommendation and will keep doing our best to offer great products and service.
If you ever need anything else, please do let us know.
Regards,
Holloways of Ludlow team
Reply from Holloways of Ludlow
Hi Neil
Thanks for your kind review.
It’s good to hear your order arrived quickly and was well packaged, and we really appreciate you taking the time to let us know.
If you need anything else, just let us know.
Regards,
Holloways of Ludlow team
Ellen really did do some good "customer…
Ellen really did do some good "customer experience" today which means I will be back. It's not hard to do retail right and keep people coming back, you just have to want to!
May 29, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Jason
Thank you for taking the time to leave such kind feedback.
It’s lovely to hear that Ellen made a real difference to your experience today, and we’ll make sure she sees your comments.
We’re pleased to know it’s the kind of service that makes you want to come back, and we’ll keep doing our best to make every visit just as positive.
If you ever need anything, please feel free to get in touch with us at customerservice@hollowaysofludlow.com
Regards,
Holloways of Ludlow team
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