Holloways of Ludlow Reviews 

477
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide selection available, often finding exactly what they need. Many people highlight the efficient and smooth delivery service, noting items arrived promptly and were exceptionally well-packaged. The staff and customer service team are frequently commended for being professional, helpful, and going above and beyond to assist with inquiries and resolve issues, creating a positive and supportive experience for people. However, some customers experienced significant delays in receiving their orders, with poor communication regarding the status of shipments. A few other people also felt that items arrived damaged or incorrect, or that delivery was made to the wrong address multiple times. Additionally, some reviewers were not happy with specific customer service interactions, describing them as unhelpful or noting a superior attitude from staff.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as very good quality,... See more

Delivery service

Customers had positive experiences with delivery service, often praising quick delivery times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and a lack of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more

Company replied

Rated 5 out of 5 stars

Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more

Company replied

Rated 5 out of 5 stars

Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.

Company replied

Rated 5 out of 5 stars

Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

477 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(477)

362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent - items are in stock when they say they are in stock, dispatched when they say they will be dispatched, excellent competitive pricing with even better service.

April 30, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Beautiful product at a good price

Beautiful product at a good price

April 25, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 4 out of 5 stars

Disappointment turned into delight.

I initially ordered two lights from Original BTC range. They turned out to be discontinued. So I was very disappointed that something is being advertised that is no longer available. However, I chose something else and Ellen in customer experience was excellent in sorting these out for me. Ellen is worthy of 5 star, but I have to take a mark off for the initial problem.

April 27, 2026
Unprompted review
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Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, speedy and efficient!

April 27, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Fantastic stools

Fantastic stools , really stylish and good quality item. Quick delivery and great communication. Thank you.

April 27, 2026
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Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Fair price

Fair price, prompt delivery.

April 18, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping, arrived quickly and was in great condition. Packaged well, definitely the best price we could find as well. 10/10 would buy from them again.

April 25, 2026
Unprompted review
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Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Very well made bulkhead lights which…

Very well made bulkhead lights which look great on my deck. Speedy delivery and very well packaged. You get what you pay for.

April 23, 2026
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Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Good experience

Delivery was not immediate but I appreciate that this is a small business and that delivery was offered free of charge. Once it was despatched, arrived my order arrived very quickly. Useful to be able to track the order through the Shop app. Would buy from this retailer again without hesitation.

April 24, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

First time and it was a great experience

Can't fault the service. Super quick delivery and well packed. I'll be ordering for Holloway's again.

April 17, 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent service

Well packaged, quality item. Delivered very quickly with good communication. Excellent service.

April 23, 2026
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Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Very fast postage best price I could…

Very fast postage best price I could find for a quality branded item. The item itself was worth the money you often only get what you pay for.

April 23, 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

I bought a beautiful Knoll Saarinen…

I bought a beautiful Knoll Saarinen oval marble table at the spring sale for a superb price. The purchasing experience was excellent. Communication with the sales and operations team was easy and prompt. The delivery team was fantastic and went above and beyond what was expected for the kerbside delivery service. They helped us carry the heavy marble top into my dining room and even lifted it onto the base for final assembly. I would highly recommend this company and praise them for their focus on customer service.

April 21, 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

5 stars!

Great company great customer service, I have bought multiple lamps from them!

April 14, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Love the lamp

Love the lamp, love the price in the sale, arrived promptly and very well packaged.
The only thing that was a gripe was that APC delivery left it on my doorstep instead of in the garage as per instructions, I couldn’t get hold of anyone so had to get hold of a neighbour to put it in the garage for me. Doesn’t impact my 5 stars for the service or product but just fyi for the store.

April 18, 2026
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Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Knowledgeable staff

When I had a query a real person answered the phone. She was very helpful.

April 20, 2026
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Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Great Product and delivered very…

Great Product and delivered very quickly. Easy to order no fuss. 5* Service

April 19, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

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