50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more
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Review summary
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Reviews shaping this summary
Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more
Company replied
Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.
Company replied
Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more
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Company details
Written by the company
Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.
Contact info
4.5
Excellent
480 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Love the lamp
Love the lamp, love the price in the sale, arrived promptly and very well packaged.
The only thing that was a gripe was that APC delivery left it on my doorstep instead of in the garage as per instructions, I couldn’t get hold of anyone so had to get hold of a neighbour to put it in the garage for me. Doesn’t impact my 5 stars for the service or product but just fyi for the store.
April 18, 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Knowledgeable staff
When I had a query a real person answered the phone. She was very helpful.
April 20, 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Great Product and delivered very…
Great Product and delivered very quickly. Easy to order no fuss. 5* Service
April 19, 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Purchase went smoothly.
The product I ordered was a Hay Pallisade garden chair. Everything went smoothly, good communication, it was in stock, and delivered quickly with care.
April 20, 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Really easy to order a replacement bulb…
Really easy to order a replacement bulb for our Flos lamp. Thanks Wil
April 20, 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Very fast delivery
Very fast delivery, much better than the big retailers, packaged well and all as described! Delivery notifications all accurate too.
April 12, 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Hay Palisades - Delivery company is a nightmare
Ordered Hay palisades chairs. You will not get your delivery on time even for stock items. The delivery company kinetic has cancelled 3 times, each time I had to change my plans to be home.
Clearly many other customers in the reviews are having the same issues for a long time, so why don’t they use a better delivery service?
On top Holloways don’t have a good customer service department, nobody answers the call
Use other reputable online stores such as Heals
Keep original and authentic reviews
April 19, 2026
Unprompted review
Reply from Holloways of Ludlow
Hi Raza,
We’re very sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it is to have your delivery cancelled multiple times, especially when you have had to rearrange your plans on each occasion.
We also sincerely apologise for the difficulties you have experienced in contacting our customer service team. This is not the level of service we aim to provide.
As your order was placed through our Bath showroom team, the Showroom Manager will be in touch with you directly to review this matter and assist in getting it resolved as quickly as possible.
Thank you for taking the time to share your feedback.
Ellen
Customer Experience Manager
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Absolutely no issues from beginning to…
Absolutely no issues from beginning to end - very quick delivery of Tala lamp with me contacting customer services to enquire on delivery as I was going away and had really good quick response from the customer service team who were extremely helpful. I will definitely use Holloways of Ludlow again
April 16, 2026
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
Perfect
Really beautiful product, delivered as promised, our lights look fabulous in our new bathroom.
April 17, 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Very helpful customer service.
April 17, 2026
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Terrific service & product lines
The price was better than other shops and the item was in stock and didn't require 4-6 weeks lead time.
April 10, 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon
Happy to order again
Ordered two small wall lights - price was competitive, discount offered during the spring sale. Overall good experience. I'd happily order again!
April 10, 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
Reply from Holloways of Ludlow
Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.
Reply from Holloways of Ludlow
Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!
High quality light fitting
Everything went well from ordering to receipt. The light has been fitted outside and looks fantastic. We are very pleased!
April 9, 2026
Reply from Holloways of Ludlow
We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.
Beautiful piece of furniture
The item arrived in a large crate and so solidly packed. I am grateful that the delivery men unpacked the item and delivered to the front room.
Very pleased with the table. It is a beautiful piece of furniture.
April 15, 2026
Reply from Holloways of Ludlow
Hi Henry,
We’re very sorry to hear that your delivery experience did not meet your expectations. For standard deliveries, items are scheduled as drop-off only, with white glove delivery available as an upgrade for additional assistance such as unpacking or installation.
While our driver was not required to assist beyond a standard drop-off, we understand there may have been some miscommunication. We’re pleased to hear that the team were ultimately able to help with bringing the item into your home and removing the packaging for you at no additional cost.
We’re sorry for any confusion caused and appreciate your feedback, which we will share with our logistics team.
Ellen
Customer Experience Manager
In the past I have purchased Danish…
In the past I have purchased Danish design lamps (PH Louis Poulsen) in Denmark. After returning home to the UK, I wanted a PH80 for my redesigned living area. I was very pleased to find the offered lamp for a reasonable price (given that it is authentic Danish design, so expensive by nature). The website was easy to navigate, and the order process went flawlessly. I received my lamp within a week (with the Easter holiday inbetween). The lamp was in perfect condition, having been packed by the manufacturer, including the certificate of authenticity. Over the moon and happy to have my new lamp.
April 12, 2026
Reply from Holloways of Ludlow
We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.
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