Holloways of Ludlow Reviews 

480
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the wide selection available, often finding exactly what they need. Many people highlight the efficient and smooth delivery service, noting items arrived promptly and were exceptionally well-packaged. The staff and customer service team are frequently commended for being professional, helpful, and going above and beyond to assist with inquiries and resolve issues, creating a positive and supportive experience for people. However, some customers experienced significant delays in receiving their orders, with poor communication regarding the status of shipments. A few other people also felt that items arrived damaged or incorrect, or that delivery was made to the wrong address multiple times. Additionally, some reviewers were not happy with specific customer service interactions, describing them as unhelpful or noting a superior attitude from staff.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as very good quality,... See more

Delivery service

Customers had positive experiences with delivery service, often praising quick delivery times and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and a lack of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting outstanding support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

50708 I ordered the lovely Pose Portable led lamp after having agonised with the choice of colour! blue, my favorite but high gloss finish makes finger marks perhaps a nightmare, and putty, a rather... See more

Company replied

Rated 5 out of 5 stars

Fantastic all round. Brilliantly priced and delivered without any issues. One of my items was on back order for 1-2 weeks and this was clearly stated on the item page and in my order confirmation emai... See more

Company replied

Rated 5 out of 5 stars

Fantastic - Everyone very helpful and Galiena in the Bath branch went more than the extra mile - as did her colleagues. Very very good quality products and exemplary service.

Company replied

Rated 5 out of 5 stars

Today I visited the Ludlow warehouse and come away full of joy; not entirely due to the wonderful lights I bought, but the personal customer service of Libby - who extols the actual purchase. Li... See more

Company replied


Company details

  1. Lighting Store

Written by the company

Since 1985 Holloways of Ludlow has been specialising in unusual, unique and individual contemporary and traditional fittings and fixtures. We have become leaders in the design industry by consistently sourcing and supplying a wide range of lighting fixtures and fittings.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

480 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(480)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick delivery!

March 20, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Outstanding design shop

Outstanding design shop. I purchased a set of salt and pepper grinders and I absolutely adore them. I went back to buy a beautiful, unique fruit tray and tala lamps. There are some truly great heirloom pieces here.

March 26, 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent service

March 27, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and efficient.

March 20, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service again from Hollowsys

Great service again from Hollowsys. Stunning quality garden furniture, great communication and delivery.

March 26, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Courier delivered to the wrong postcode…

Courier delivered to the wrong postcode and item was lost but Holloways immediately agreed a replacement free of charge which has now arrived safely. Cannot ask more than that!

March 19, 2026
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Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great customer service.

Great customer service.

March 24, 2026
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Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.”

Rated 5 out of 5 stars

Great service and a great light

Saw a light online and went to the local store but it wasnt in stock. They arranged for one to be sent to them so we could see it with no commitment to buy.
Very helpful and the light is amazing, great quality and they couldnt have been more helpful.

March 14, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

good product

good product, excellent customer support from our winchetser store.

March 23, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Great service - speedy and full response to an email question before my order and good communication throughtout the order and delivery process.

March 23, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

Old School Electric Wall Light

I purchased the old school electric wall light for my bedroom. The wall light is really lovely just what I wanted. It's really good quality and will look lovely when it's been fitted.
It was really well packaged and arrived really quickly.
Thank you Holloways of Ludlow

March 14, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

Rated 5 out of 5 stars

Great service

Great service
Product just as described on website.

March 20, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Excellent all round

Excellent and easy-to-use website and ordering process.

March 20, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Really helpful to reissue an invoice…

Really helpful to reissue an invoice for me. Prompt delivery

March 20, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We’re thrilled to hear you had such a positive experience! Thank you for your support, and we look forward to helping you again soon.

Rated 5 out of 5 stars

Ordered two lamps which arrived…

Ordered two lamps which arrived quickly. Very prompt service and the lamps are beautiful, thank you!

March 5, 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Great service

Brilliant customer service. Placed a couple of orders now and really responsive to any queries. A special mention to Alicia at the Bath branch who has been so helpful and patient in helping us choose our latest purchase.

March 19, 2026
Unprompted review
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

The Wimbledon team staff are always…

The Wimbledon team staff are always very professional, provide good customer service, pay attention to detail, and overall run a great shop that’s worth a visit!

March 11, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your experience and truly appreciate your support. We look forward to assisting you again soon!

Rated 5 out of 5 stars

Couldn't recommend Holloways more

Couldn't recommend Holloways more! I had an issue with a beautiful Tala bulb that broke while screwing it in, reached out to customer service, they responded immediately and a replacement bulb was dispatched within the next day! Will definitely buy again and recommend them.

March 18, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

We really appreciate your fantastic review! It’s great to know you’re pleased with your experience, and we can’t wait to help you again in the future.

Rated 5 out of 5 stars

We went at Ludlow to buy the lights and…

We went at Ludlow to buy the lights and the service was 10 out of 10 lovely staff highly recommended

March 8, 2026
Holloways of Ludlow logo

Reply from Holloways of Ludlow

Thank you for taking the time to leave such a glowing review! We’re so pleased you’re happy with your experience and are always here to help whenever you need us.

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