Holy Stone Reviews 132

Failed on the warranty side of a major fault! , i flew my drone on the hour of midnight on 31st dec 2020 80ft to 100ft around about in an open space no trees just hovering watching the fireworks but the video was to dark to record ,. then i lost all controls and it fell to the ground and smashed 2 of the rotary arms , a major fault happened . and holystone wouldnt do anying about it not happy i lost alot of money ., just to be told they cant do anything !!!!!

I cannot say a bad word against holy stone, bought the HS120d for my son for Christmas, it had a small issue with the camera glitching once it got about 20 metres away. Emailed HS and got a great response and they sent out a replacement drone free of charge. So nice to see a company nowadays taking such good care of their customers. Well done HS. 👏🏻

I have been looking for a drone that has good quality video performance and found this drone is excellent. The drone comes fitted with a SONY video camera and fitted with a SD card slot for onboard storage. You get live video feed whilst flying and a zoom function on the Ophelia app.
The drone comes fitted with GPS that enables follow me, orbital function and follow coordinate path. I would recommend flying where GPS signals are good.
The video file format is mp4 1080 @ 60fps and 4K.
The transmitter comes with all the controls for - motor enable, auto take off to 1m, return to home, gimbal control etc.
The drone has two ultra bright LEDs fitted on the underside to assist auto landing.
This drone is so easy to fly and has given me many hours of flying pleasure.

The following is the latest email I've had from Holystone. Every time you deal with a different person. This is infuriating as i have now email over thirty times.

Hi ,

Thank you for contacting us .
May I know what can I do for you ?
Best regards
Ada

I just got my hs 720 and its the best drone I ever owned to service was fast and delivered early thanks holy stone your the best in the business I recommend you to all my friends

I recently purchased a drone from holy stone via Amazon UK.
I had a bad experience with my drone on my 1st flight outside which I am convinced was not my fault, I wasn't really expecting much of a reaction from customer services but they were absolutely fantastic.
They didn't quibble because I didn't actually ask anything of them, but they immediately offered to replace my drone free of charge.
As a beginner it won't be long before I am in the market for a better drone and I will certainly be looking at purchasing from Holy Stone again.
Great product and better customer service.

Just got the Holy stone hs720 what a great bit of kit absolutely love the thing easy to fly just take your time and landing is no problem set it up right and it will land itself and the camera is amazing.

Having problems with tap to fly on my HS720 , it’s never worked.
I have been back and forth with customer email , one every 24 hours , but just going round in circles. I have a different person email every day and they don’t read the thread as quite often I get asked the same questions or asked to send a video in of the problem! .
So far it’s been 3 weeks and nothing sorted just an email every day .

Amazing how different people have different experiences. I have had a few drones from Holystone and I have found their customer service amazing. They sent me a drone to 'test' which I lost. Ooops. I contacted Holystone to see if they would give me a discount off buying another one. They just sent me another one no argument. Thank you June Yang. Great company, great drones. (just a word of advice. Spend a bit more and get one with G P S. You get what you pay for.

Lost drone in first flight .... I want refund but they won’t give one .... I am a experienced drone pilot but they obviously sent me a defective item since drone just took off on me without me directing it.

Holy stone has great customer service thank you June

My experience with holy Drone so far is fantastic. I ordered the Holy drone HS720 on amazon last week and got it deliverd the same day. I have only had the chance to fly my drone a handful of times due to very windy conditions (uk), however I was very impressed with this. The HS720 in my opinion is the best available on the market for the price range.
This is ideal for beginners or even more experienced people due to the ease of flying this but you can also have some real good fun with this once you have got used to it.
Holy stone customer service is also very good. I sent an email in the evening and they replied the next morning.

I would 100% recommend these products.

Holystone is a genuine drone company. The drones they make are really good. I recently bought the HS110G and it was the best drone for beginners. Their customer service is fast when I contacted them. I am very impressed with their customer service and satisfied with their products. I will definitely recommend their products to others.

Great Beginner Drone. I received the HS700d for my anniversary, this thing is pretty slick and easy to fly with just after 20 minutes of opening the box and reviewing the instructions.

I would recommend, the only issue I've had so far is it started a "death wobble" around 20 feet on day 3 and came crashing down and broke the camera (I put it back together and seems to be working ok)...

First let me start by saying i'm not disappointed in the HS120D as it flies great But I am disappointed in how Holy Stones customer service operates. First call was regarding a couple of parts I needed. The first girl I spoke with (in China) Asked me to send picture of item I needed as they don't have a catalog. After sending the picture, they said part is not available through Amazon and it will take 30-45 days before I can get the part! She sent me a link to pay supposedly through Pay Pal, but the link is really an email address. I emailed her back for another part needed as well and explanation as to how to order the parts needed which they don't give you the name for so I called back and spoke to another girl in China with rooster crowing in background and she was hard to understand, this is frustrating!

Warning all drone buyers there is a increase of scams going on with drones from this site and others don't not trust them all there customers services I know, alot of people look at trust pilot before they buy take notice there China sites they are ripping everyone off.
They are, ignorant and think they get away with scamming innocent peope who save up to buy for them self's or kids check before you buy drones

Bought HS700 for my partners 60th birthday gift, to take to Vietnam. Had a few issues with it at first, but my problems were dealt with efficiently and fast by two customer service girls, Helen and Cathy. Managed to fly the drone, once my issues were sorted. The drone is great and although we crashed it a few times, it was still intact and no damage done. Customer service is very important to me and because of these two girls, I will definitely buy off Holystone again.

A drone company like no others. Aiming at the toy market scaling up to what I would deem hobby level. They will never be commercial or pro drones at this current time but they are decent solid drones.

The next thing, is the SUPERB customer service. It truly is like no other!

100% back this company. I have 4 of their drones and a semi pro drone. These drones are decent.