home24  Reviews 

Even if they say online that your order will arrive in one shipment, do not believe them. Customer service is a joke.
We order 5 pieces of furniture, total value around 1000 euros. Before ordering there was a message in cart that said we will receive all articles in one shipment in August. Perfect, because we get the keys to our apartment in August, so we placed the order. Next day they just delivered three huge boxes to the apartment, where the previous owners live currently. I understand that sometimes it's nice to receive the order before it's promised, but with furniture it's definitely not the case.
We called them to tell the issues we had (contacting the owner, moving the boxes out, storing them in our current apartment), they didn't offer any help. After placing some pressure we got a ridiculous discount of 30 euros which didn't even cover for the car renting we had to pay...
And the best thing their customer service couldn't even cancel the rest of the order which they already see will still arrive in July.
They are straight up lying on their website, do not believe them. Will never order from them again, because all this hassle around delivery is the last thing you need when you're moving houses.

Bad costumer service!
- Together with the local post service (PostNL) they let an elder lady carry two +25kg boxes. And when you try to avoid this from happening, they don’t care
- Exchange isn’t possible because of technical reasons. Therefore make sure you do it right the first time, since a reorder is without the discount you had before. And addressing this, again not much help

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My feedback on Home24 's replay

Hi Bernadette de Vries,
Thank you for the feedback. Unfortunately this doesn't make it better. You could have reached out to me, to have the full story. With probably, easily a higher rating, since the Secratair is great!

But not happy with the customer services. I think cs should listen and explain, help, apologise, .. but what I got is avoiding or even masking flaws/problems.
- "unsuccessful delivery" Exactly, what was the first issue. We saw this problem coming and tried everything to avoid the unsuccessful delivery attempt. But PostNL as well as Home24 where not available and cooperative at all. I contacted your customer service but got zero understanding or help and the promise to be contacted back, did not happen.
- "We don't have the possibility" PostNL is saying something different and is pointing at you and you are now pointing at PostNL? Anyway, would be sincere to take responsibility since we are your customers (and you choose for a specific postNL service)? - And even after this problem there where solutions. But these where not offered, not even an apology that an elderly needed to carry two huge heavy boxes. :)
- "Completely different article" < It was Secretair, exchanged for a slightly different Secratair
- And, maybe its also fair to add that the first voucher code was 20% and the second, that we needed to find ourself, was 8%?
If there is anything else, you can call me.
The product was of a great quality! Very happy with it. But the costumer service of Home24 is again bad!

I ordered quite a few things from home24.nl. They were delivered as per the time lines promised. The products purchased are very good in quality. Last but not the least, excellent customer service.

Update 14th June 2022: Open kast Tapurah was delivered, a few small damages, I decided to keep it as the damages were small and I had waited so long, plus it really is a beautiful closet. Customer Service was very good, and they helped me as much as they could.
In spite of this experience, I'm willing to try buying with them again in the future.

Update 17th May 2022: Open kast Tapurah was delivered. Unfortunately damaged, I had the delivery guys take it back with them and sent an email to home24, they called that same day and after discussion I decided to give it one last try, delivery set for end of this month so fingers crossed. Customer service follow up (they called me straight away after receiving my email) was very good. I received some discount on the product. If only I receive a good product I'll be slightly less upset about all this.

Update 9th May 2022: I was called by home24, good conversation, polite person. I agreed to wait for delivery of the closet, pointed out they could have sent the closet as soon as they knew the 1st one was lost by the transporter. Somehow home24's process didn't allow that until it was investigated first, so this process needs optimization, letting a transporter losing articles not be the problem of the customer.

On 14th April 2022 I ordered Open kast Tapurah - massief sheeshamhout and paid straight away. I selected 23rd April for delivery. I received confirmation on that date that the transport company was loading it onto the truck. Half an hour later I received message from transport company: they could not find my product. It's 4 May now. I have sent numerous emails to home24 asking when I will receive the product I paid for. They do not respond.

Beware shoppers with limited mobility or other disabilities: Home24 will not ship most large heavy furniture with any service other than PostNL. PostNL will only deliver to the door of your building. Even though there is nowhere to put a piece of furniture in the entrance and neither my husband nor I can carry a large piece of furniture up stairs for medical reasons, Home24 refused to recategorize the furniture we ordered so that it could be shipped with full delivery service, even if we paid extra. Unusable and discriminatory service against people with disabilities, we will never be ordering from them again.

In response to the reply from Home24: refusing to do anything to change anything the delivery of a heavy piece of furniture or assist with a workaround because the recipient has a disability and requires assistance DOES constitute discrimination in the case of disability. Please change your business practices, or expect some serious bad press or a boycott.

Quick and easy ordering and check out process!

Definitely not the best quality

I got a couch for which I paid 600 euros. I was expecting it to be at least sort of comfortable but it's not. I can feel the wood every time I sit and it's definitely not gonna last very long. The cushions lost shape after a month of using the couch and the fabric is also not the best quality. Disappointed cause it actually looked good on the website.

I was unable to use any of the voucher codes received and lost out on the promoted savings. This is really disappointing.

great website with lots of great options, easy to buy and free delivery :)

Very good website and nice collection and great offers!

Item looked quite nice and sturdy. However, delivery was early and I wasn’t notified. Which usually won’t be a problem, but in this case I had to carry an extremely heavy piece of furniture from the post nl location, where they left it, all the way to my house.

Ordering via website is clear and simple. Product descriptions and the information about the product provided is also clear. Overall I am happy with the experience and would recommend Home24.

Bought in November our kitchen table there as it was with “quick transport”. They were very sorry but in the end the table would arrive a month and a half later. I received 2 times the table feet but not the table itself. I called customer service and they didnt even help. They said i could wait for a new table end of March 22 if i wanted to. No respect nor any explanation as to where the table i paid is nor what went wrong with transportation. I am still waiting for them to pick 2x table legs (which is supposed to be 1x table legs and one table “blad”). I also dont have my money back.
Never again to order here

Very good experience with ordering the things from this website

The best customer service ever - very responsive and thinking outside of the box.
Not mentioning that it's our 5th (!) piece of furniture bought at home24. The design and prices are hard to beat!

Actually I can’t give it any stars. Quite simply the worst customer service I have ever encountered. They do not have a clue what they are doing. This morning they delivered the wrong sofa FOR THE THIRD TIME!! To be absolutely precise on one of these occasions they didn’t even manage to deliver the sofa at all, just a random set of metal legs rather than a whole sofa. This has now been going on for TEN MONTHS since the first order was placed. We now have the pleasure of a fully packaged sofa in two huge parts that is not ours sitting in the middle of our living room over the Christmas period. There has been no compensation, no urgency to put things right, no recompense for the time off work we have had to take off to meet deliveries or returns appointments. An absolute shambles of a company.

Very good experience