home24  Reviews 

Fast easy good products
Thanks

I have used home 24 a few times now, I am kept up to date with deliveries and the quality is good

Easy lovely excited to receive

Great assortiment amazing quality!

Unfortunately an item in my order was received damaged. Customer service for this company is second to none! I'm truly impressed with their after sales service!

Ordered on Nov 7th. Initial delivery was Dec 10th, and now it moved to Jan 10th. Let's see, what the reality will be.

Upd: as per below, maybe things will look better - looking forward to it!

Amazing experience

Ordered with home24 2 sofas and some small accessories over last year. First sofa arrived perfectly. With second we had issue 3 times due PostNL. Home24 each time tried to help, overall was responsive and can say that at the end despite difficulties was happy story with happy end.

Expecting a quick delivery of both the products. fingers crossed.

Honestly the worst customer service and supply chain experience I've ever had. Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

We ordered a couch in June 2024 for delivery in August 2024 ahead of the arrival of our baby in November 2024. It is now November, and the only thing that has been delivered is our baby!

For more than four months since August the 'Order' details on the website has been secretly updated by Home24, claiming the sofa will be delivered in two weeks from that date. Yet the same pantomime has been going on for four months - with delivery now estimated for December 2024!

We've made six calls to NL customer service in four months. Each time we are sincerely assured that the sofa will be delivered on the stated date on the website (in the next two weeks), only for the 'Order' details to be secretly updated again a few days later to add another two week delay (initially to late August, then to early Sept, late Sept, early Oct, late Oct, early Nov, late Nov, now mid December 2024).

On our latest call (to head-office in Germany) they claimed there is no record of when the couch will arrive in the warehouse - yet insisted it would still be delivered in December. If not, they assured we could apply to get a refund or a 'discount' (as if this makes up for a six month delay, or potentially never receiving the sofa!).

Of course, we all know delays happen in supply-chains. But clearly they have no idea about product delays yet have decided it is better for business to deceive their customers into thinking delivery is 'just around the corner' so you don't order another couch with a competitor that will arrive much sooner. We've been waiting months for someone to give us an honest delivery date - but afraid we'll be waiting till our son's first birthday!

Recommend to completely avoid Home24, or at least resign yourself to having to wait 1 year or more for delivery.

Trusted website.

I have been user for this since 5 years. Got many products great quality.

I ordered 6 chairs and now 2 more. They came a lot more earlier than I expected. The chairs are good quality. I will order more things from this website, I had a positive experience so far.

We ordered some furniture for our main entrance from home24. One of the pieces was broken and home24 was very fast to solve it. They took the broken piece and delivered a new one within a week. Very happy with their service!

i am a regular customer of home24. I book most of the times booking with a discount, which helps to get better value.

I ordered a chair from here. The screw holes of the chairs do not match. After I put two screws where I need to put 4 screws, the other holes are closed. I opened a return request for this but I have not received any response. There is no number I can call or send an e-mail to.

I ordered "Wastafelonderkast Forano", and unfortunately, it arrived with a damaged piece. I reported the issue immediately, and on the website I received a message which said I would receive an email confirming the shipment of a replacement.

It's been 4 days, and I still haven't received any confirmation or update. I've tried to reach out but there is no contact email or phone number to do it. No one has communicated with me regarding the status of my complaint. This lack of response is very disappointing.

I hope home24 can resolve this issue quickly, as I am currently very unsatisfied with the customer service.

Today we recieved the "Bed Lanipa" with a massive crack in one of the legs of the bedframe. The crack was so significant that the affected leg glaringly bent towards the other leg attached to the headboard, rendering it unusable. Admittedly, the packaging for the headboard was sparce, with a thin layer of packaging foam wrapped around the legs.

It is impossible to speak with someone concerning damaged purchases. Calling the number provided on their website only informs you to fill out a form. Once we filled it out, we recieved an automatic response giving us our options for reimbursement.

Basically, if something goes wrong with your order, you've no option to speak with someone from the company. Nevertheless, we were able to book an exchange for a new bedframe within a week of the first delivery.

UPDATE: We managed to recieve another bedframe in exchange for the aforementioned broken one, only to find that the same leg had, again, been broken during shipping. Somehow, the crack this time around managed to go even further than the last, cutting across from the left to the right side of the front surface. The packaging is clearly insufficient for this to happen twice, and the quality of the wood is likely poor. Don't waste your time with them.

Order Number: 1018690945