home24  Reviews 

Do not order from this company as guest or order at all.
The quality is one of the worst i have ever seen on a product for this price.
It seems like a kid has spray paintet the kommode i did order.
There was broken pieces so this is a waste of money because i can not return ity because i ordered it as a guest and have no orders on my profile i had to make a profile after i got this shiiit in house. So this goes straight to the dump on Saturday. And it took forever to get this shiiit delivered too.

I made an order in June. I have never received the item. I have no order in my account and support doesn’t reply to my requests. Is it a scam? Please contact me ASAP. Order number 1017912085

Terrible experience. I ordered Garderobeset Yao I (3-delig) 4 of September. The furniture is very nice but it turned out the delivery is paid!!! They offer discounts if you download the app but the app is only German! It's not possible to make an order to Netherlands because they accept only German postcode. I lost 30 euro of discount because of them!!!!! It is unfair and not transparent to promote your app but develop it only in German, its discrimination of your Dutch costomers!

The description was misleading making us purchase a bed cabinet instead of the actual bed we had to buy eventually later anyway for the first purchase not to be a waste of money. Not able to get a refund when we realized this was the wrong product, only a very small voucher compare to the price paid.

Now about the cabinet itself. It requires engineer masters degree to understand the instruction... And réalise they are so poorly made. Also pieces were missing and so some holes were not drilled. All together a very disappointing product and purchase experience.

I had a very unpleasant experience. They completely messed up the delivery timeline. I ordered around 2k euros worth of furniture. I received an email that 4 items out of 5 will be delivered on the 26th of July. I even took a day off to receive the delivery. But for some reason, they decided to deliver the bad on the 19th of July while I was at work. I was not able to accept the delivery, the delivery guy said that he would leave the order with a neighbor, but in reality, when I arrived at the apartment, I saw that the bad was outside on the ground floor. I almost broke my back bringing it up to the first floor as it was big and very heavy.

Additionally, the only item that was supposed to be delivered before the 26th was the cloakroom, but in this case, they did not even try to contact me, just stated that I was not home and sent it back to their warehouse. I am still waiting for a refund on that item. The CS team is not getting back on emails or phone calls.

Not only was the delivery completely messed up, but I also found small damages on the bed. When you purchase a bed that is almost 1000 euros, you expect it to be not damaged at all.

It is absolutely terrible! First I receive my order with broken parts in different days. After much time getting in contact finally I got answer via mail about sending of 2 damaged parts in probably 20 days.
Now I see status that my order was cancelled when I didn’t ask about it.
I still don’t get answer why it is cancelled? Will I receive 2 damaged parts new and when it can be?
Absolutely terrible company and communication service!

Very happy with the furnitures we ordered. One of the glass items broke during delivery and after contacting customer service they quickly arranged a replacement part for us.

I placed an order on June 30, and it was supposed to be delivered until July 10. Today is August 1, and nothing is received.

The track&trace code doesn't work. The customer service is only reachable via email. Reply times are slow in my case, and not helpful. A month has passed and no progress, it’s still the specialist department checking the issue.

(I previously posted here that there is no communication from the customer service as I was missing a reply to my emails. Before my review is published online, I received a reply from Home24 saying they have already forwarded my email to the specialist department).

Customer service can definitely be improved. I'm having an unpleasant experience with my first order from Home24. Order number: 1018130584

easy to navigate the site and to complete the purchase!

The cabinet itself was actually really nice. However the assembly was a nightmare. The manual included was printed far too small, many steps were not ecplained thorougly or even missing plus it was only in Spanish?...super weird. Because of this we made a mistake that damaged three shelves, one door was also damaged upon arrival. Because more than 14 days had passed after the delivery (did not fit through the stairwell, had to ask family to come over to help lift it through a window) I asked to pay for relplacement, but they only send replacement within two weeks, when they are legally bound to. In short, they could help me fix a mistake made because of their own sub-par manual but they choose not to and now I have a half broken cabinet that cost me €2,700.

On May 3rd, I ordered a patio set, it was supposed to arrive on May 17th. On May 17, someone from customer service calls me saying that the order will not arrive today because the wrong order arrived at their warehouse, but as soon as possible they will ask for the correct order and send it. 2 weeks have passed and nothing, I hardly found a way to send an email because there is no phone number and I was told that they will look into the problem and respond. After another day, I receive an email saying that another order has been placed because another order number appears to me and that it will arrive between June 12-14. Yesterday, I check my email again, and when I open it, it appears to me that the order will arrive between June 21-25. I asked to be called by customer service, but so far no one has contacted me. I have no words for how pathetic their service is. So more than a month has passed and the order has not arrived after the date expected by them, it will be almost 2 months if in the meantime the delivery date is not changed again. I will never buy from this company again. Please someone from klantenservice to contact me! And naw i recived one email from post.nt to schedule the retour, i can not belive this...what i heve to retour if the order didn't arrived???
After I wrote the review, the problem was taken seriously and I was immediately contacted by customer service and I was offered the opportunity to choose the day that suits me to receive the order. But more details are required for the review to be recognized by home24. (order number 1017578108 from 03-05-2024 customer number 6982758700)

Good thanks

I've ordered from Home24 before, good quality products and quick and efficient delivery.

It’s been more than a month since delivery date and and item is not delivered yet. Customer service never proactively contacted me about that issue. I sent a few messages and all responses were: ‘I have forwarded your request again and with priority to our logistics department. We will give you more information very soon.‘ it’s been more than a week since that email and they never came back.

If I could give this company zero stars I would. Firstly they sent the wrong item and once the right one arrived, the quality is absolutely awful. Everything was rusted and all the parts are cheap and breaking. All I got offered was a 45 euro discount. The second item was a bathroom cabinet. All the parts for this were also incredibly cheap and kept breaking. I had already paid for someone to do the bathroom so we had to use the cabinet. The drawers are unuseable. No replacement was offered and no reply from the company about the broken parts. Again awful quality.
Their reply is useless, I had already explained I couldn’t return the product because I had paid someone to redo the bathroom. Absolutely useless company. Bad customer service

High quality furniture for a decent and acceptable price. I bought several pieces of furniture. Although sometimes something goes wrong with the delivered furniture, the after sales service is great. They have a good ticketing system and are helpfull in handing over the right solution.

There are quite a lot of options to choose from and in reasonable prices!

Easy and quick