Homeavdirect Reviews 1,549

Selling items that are not in stock then offering other product. Now need to wait for refund. Timewasted.

SVS SB3000

Home AV Direct were helpful with selling me a svs SB3000 with a very competitive price.
Recommended.

I ordered a pair of speakers from homeavdirect's ebay shop last weekend, making use of a 20% voucher. Delivery was stated as being by-Wednesday, but it's now 4pm on Thursday and they still haven't even been dispatched.

It was vital I have them by Saturday, so chased them a couple of times, but just keep getting fobbed off and given more failed delivery days. They've now ceased responding altogether. I've had to order the speakers elsewhere now, on a guaranteed next day service, so will cancel the homeavdirect order, but it will cost me money, as I could have used the voucher elsewhere.

Overall, extremely disappointing, and I can only recommend avoiding them.

Super value (incredible actually)...and good customer service post purchase. Very happy and would deffo recommend!

I’ve had a reasonable set of speakers, bought some five years ago, that, along with a very good SMSL Digital Amplifier, served as a replacement for a very dodgy soundbar. Having recently got back into listening to music for pleasure, as opposed to just having music on as background for other activities, I felt that the speaker/amp combo could be much improved without too much expense.

Having undertaken a not inconsiderable amount of research, I was initially disappointed at the high costs of the equipment I was looking at. However, while looking around for a good deal, I came across Home AV Direct, which immediately ticked all the boxes: they’re relatively local to where I live, and they had a sale on with the gear that was on my list of possibles at a very, very reasonable price.

Bought the gear and, within the fullness of time, it was delivered.

Unfortunately, one of the speakers was broken—a rattly drive unit! After overcoming the initial episode of cursing the planet, I emailed HAV and let them know what was up. They responded very quickly (one working day) with an apology for the initial issue and an apology that they had sold out of the particular speaker.  They had already ordered a replacement, however, which was  already on the way.

The new unit duly arrived, and the courier also took the old, broken unit off my hands at the same time.

In summary, then, I bought some great gear at a great price, and it was delivered quickly. There was a problem, certainly not of HAV’s creation, that they subsequently resolved quickly and efficiently with very little fuss.

A company's true value lies not in the absence of challenges but in its response to them. When issues arise, especially those beyond the supplier's control, what truly sets a business apart is the speed and efficiency with which it resolves the problem. This responsiveness demonstrates a commitment to customer satisfaction and builds trust, reinforcing the company's reputation for reliability and care. In that regard, Home AV Direct stands out as a beacon of excellent customer service.

Fantastic service. Ordered just before 3pm yesterday and have just taken receipt from DPD this afternoon. The BOSE Sub 1 I bought was also the best price by far on Home AV Direct website so I will be sure to use them again in future. Very happy customer indeed!

I have placed half a dozen or so orders over the course of two or three years with this company.
The service I have received has been genuinely exemplary. Nothing is too much trouble and commitments are always met.
I offer an unreserved recommendation. If the item I require is available via Homeavdirect, I would not consider buying anywhere else.

Bought a turntable system with these guys, absolutely fantastic service. Had an issue with the courier, customer service did all the chasing with DPD for me and resolved everything for me brilliantly. Couldn't recommend them more

As usual the guys at Home av direct sorted my issues with great knowledge, patience and professionalism,
Dips & Vee are simply the best,
I will always buy my equipment from them and highly recommend them.
Glenn Phillips

Brilliant support!

I had problems ordering AV receiver, but with help from support, everything went smoothly!

It was dispatched only next day, but I ordered close 3pm... .

As soon dispatched, received next morning!

I'm happy!

Purchased items advertised as next day delivery. Order placed and no communication at all, not even an email. I rang them to check they got the order, and they said they don't have the stock and it comes from America with a 2 week delivery.

Super efficient, great service and an excellent price too. Great job!

There was an issue with the DPD delivery for my purchase from these guys and whilst not getting much of a satisfactory response from DPD (no surprise) I called Home AV and they went above and beyond to rectify my issue. I was most impressed, particularly how he stayed calm towards me, an annoyed customer on the phone. Thanks, guys

Good service and very helpful would buy from them again. No problems 😊

Fantastic customer experience from these guys from start to finish.

I spent ages trying to find the right portable set up for me and was recommended to HomeAvDirect by many people in the high end audio arena.

I’m so glad I made the visit, with the knowledge and advice they gave me I came away with the perfect solution I needed for hi res audio on the go.

100% recommend….

What amazing customer service I received from Home AV Direct . My order, which arrived next day, had been unfortunately damaged in transit. I expected a lengthy process to get a replacement but Vee at customer support got back to me within 2 hours and informed me that another turntable had been ordered and this was delivered and the damaged unit collected within a week. I would have no hesitation in buying any other products from Home AV Direct in the future . Highly recommended and thank you again .

Spoke to a staff member over the phone (many apologies, his name was Divs or something. He spelled it and everything, sorry dude!) about help with an order. Couldn't have been better or more accomodating.

Also, first class service and online purchase experience for a pair of Grado headphones.

Will be back for more from these guys. Thank you!

Phoned with a query about speakers that I was going to buy
I needed to know if my amp was compatible
Guy checked on Web fir me
Excellent service I will buy my speakers here

I have been blown away by the amazing customer service that homeavdirect provides. I bought a record player a while back, mainly due to the price offered. Usually when you buy from sites that are cheaper than others you don't expect too much in terms of customer service. I was very wrong. There was a tiny chip in the lid - instantly replaced. After a year the motor failed - fixed and returned to me. I am so incredibly happy with the ongoing support that homeavdirect has provided. My support for over a year has been down to Vee and I would love to thank them for how amazing their support has been! Thanks so much.

Pre-purchase - staff were really helpful when looking to make a purchase online and went out of their way to help with an upgrade. Have had to put off an upgrade but will definitely revisit after moving due to excellent service.