I’m absolutely appalled by the service I’ve received from such a big company. Send you a faulty item and then do not give you a refund and expect you to package it up for them to collect. Why would I... See more
Location
Switch locationUnit F3, Fairacres Retail Park, Marcham Road, OX14 1TP Abingdon, Oxfordshire, GB
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See what reviewers are saying
We visited the Abingdon Home base store and were met by Ali King. He was very kind and helpful and helped greatly in conducting a sale which we weren't thinking of doing. He is a great embassador for... See more
I have used the click and collect on Fairares Retail Park, Abingdon several times, as well as dropping in for bits and pieces. I've found the system works really well: I rarely have to wait and the s... See more
We bought our kitchen from Homebase in Abingdon. Matthew Toms was the person we dealt with in the kitchen department and he was excellent. Unlike other places we visited to look at kitchens, he spent... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Abingdon
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit F3, Fairacres Retail Park, Marcham Road, OX14 1TP, Abingdon, Oxfordshire, United Kingdom
- 0345 640 7039
4.0
Great
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff, even though they were clearly very busy. Also impressed with the Christmas decorations. Lovely lady on the till called Wendy.
Well done Homebase Abingdon.
September 29, 2024
Unprompted review
Abingdon store.
Abingdon store.
Helpful staff, good parking.
Excellent as usual
September 25, 2024
Unprompted review
Great service from Homebase Abingdon
Great service from Homebase Abingdon. Click and collect available in 30 mins from online order. Staff lovely and helpful
September 25, 2024
Unprompted review
Ali on the paint mixing counter in the…
Ali on the paint mixing counter in the Abingdon branch was fantastic. Having initially found the paint that I'd asked for - which wasn't an exact match to the colour I needed - he then mixed paint for me to the exact colour!
September 21, 2024
Unprompted review
Not quite sure why a review is…
Not quite sure why a review is required? Ordered online collected later in day. Isn’t that how it’s supposed to work?
September 14, 2024
Unprompted review
Reply from Homebase - Abingdon
Hi Bernard,
Thanks for taking the time to leave us a review. We’re so pleased your click and collect experience was great, it’s good to know we’re nailing it! 🔨️
Hope to see you back with us again soon 😊
Team Homebase
It was very good the items I got…
It was very good the items I got delivered was very good so yes I am pleased with the items I got so thank you very t
September 6, 2024
Excellent friendly snd helpful staff
Excellent friendly snd helpful staff. Quick till service
September 9, 2024
Unprompted review
Excellent service
Matthew Toms (Homebase, Abingdon) is very knowledgeable, professional and has gone above and beyond each time we’ve seen him.
We would definitely seek his expert advice again, and would recommend his services to others ++++
September 4, 2024
Unprompted review
Second hand goods
Chose a click & collect. On collecting the items both were handed to me in a damaged state. The assistant checked the last two in stock and they were both damaged as well. As none of them had packaging I can only assume they were ex display items, that I had been charged for. Immediately asked for a refund, I expected better
September 8, 2024
Unprompted review
Reply from Homebase - Abingdon
Hello Karen,
Thank you for your review, we're sorry that the items were damaged. We will make sure to pass this on to the team to ensure better checks before the items are handed to customers.
Kind Regards
Team Homebase
Paint
Item , paint, was brought to me a neighbour (150 metres away ). Said he had found it thrown over his fence. This is despite warning labels that it should be handled carefully. Fortunately there was no damage
August 31, 2024
Reply from Homebase - Abingdon
Hi Jeanette
We really appreciate you bringing this to our attention. We're as disappointed as you and we can see that this was delivered directly by the supplier using their chosen carrier and we will log your feedback for internal review.
Team Homebase
Jati served me
Jati served me, she is as amazing
Great smile and communicated everything what was needed
Extremely professional and was able to get all the information for products
She is a Massive benefit to homebase
September 5, 2024
Unprompted review
Daniel was extremely helpful
September 2, 2024
Unprompted review
Stock mismatch between website and store
The stock level on the website was wildly inaccurate so I only ended up being able to collect 3 of the 5 things I needed. And it took 20 minutes for two employees to figure it out.
The staff members were very apologetic and refunded the difference straight away.
August 28, 2024
Reply from Homebase - Abingdon
Hi GA,
We’re sorry we haven’t been able to fulfil your complete order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store.
Thanks,
Team Homebase
Went to buy 20 rolls of turf
Went to buy 20 rolls of turf, made very easy by Sarah who even helped me load them into the car
August 25, 2024
Unprompted review
Hopeless service
Hopeless service - ordered item for collect from store on 16th Aug because website said it would be available for next day collection (17th) and I required it for the weekend. I was not advised until 20th that the item was awaiting collection. A 3 day delay - would not have ordered item if I had known this.
August 20, 2024
Reply from Homebase - Abingdon
Hi Mr Mills
Thanks for your feedback. We’re sorry for any disappointment this has caused to you. We can see there was a delay from our couriers end and we'll ensure this is fed back to them directly. Please reach out if you would like to discuss this further.
Thanks,
Team Homebase
Ordered paint for collection
Ordered paint for collection, £84 for 2 tins, gave the wrong paint and havent noticed till got home, nobody answers the phone, absolutely rubbish!
August 22, 2024
Unprompted review
Reply from Homebase - Abingdon
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
We travelled 100 miles to collect the…
We travelled 100 miles to collect the order to find only 3 packs of the 12 I ordered. The barcode or photo on the website was wrong. I took an alternative which I wouldn’t have initially chosen. No discount offered. Rather disappointed
August 5, 2024
Unprompted review
Reply from Homebase - Abingdon
Hi Phil,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to a different store so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Really Easy
Really easy to order and collect and lovely chap carried my order out to my car which he didn't have to do.
Recommended
August 2, 2024
Unprompted review
Great value live the colour
Great price and easy to assemble on my own..very comfy added more cushions too. It also goes with my previous chair set 👍
Delivery was no problem took the large bx to mt back garden 👌
July 28, 2024
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