Before placing order click and collect online item listing quoted 1 quantity in pack so ordered 6 for two outdoor plant plots. Turned up at store to collect and I was handed in 18 in total! Thankfully... See more
Location
Switch locationUnit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR Manchester, GB
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See what reviewers are saying
I've just bought a Christmas tree, second year from homebase and the Christmas tree expert, Liam, who does a fantastic job of explaining everything and helping you choose the right tree for your home,... See more
Company replied
I was in the store to purchase a large bag of compost & some earthenware pots, but as I am elderly I needed assistance to lift the products & take them to my car. An assistant requested help for me &... See more
The item sent was broken into pieces it wasn't worth sending it back very disappointed
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Altrincham
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 1, Altrincham Retail Park, Manchester Road, Broadheath, WA14 5GR, Manchester, United Kingdom
- 0345 640 7117
4.0
Great
166 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
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This Heritage paint is the best I’ve…
This Heritage paint is the best I’ve ever used
February 28, 2024
Booked a sander to be delivered to…
Booked a sander to be delivered to store. Instructions are - you will get email to say product is there & don’t go to store to collect before email. It was due over a week ago.
Liam Gibb went out of his way to sort this out. Many thanks for that. Have to be honest and say great customer service 🌟
February 24, 2024
Reply from Homebase - Altrincham
Hi ,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store and ask them to contact you to get this sorted.
Thanks,
Team Homebase
HomeBase Farm manure was cheapest on…
HomeBase Farm manure was cheapest in this area, so ordered for collection & it was ready within half an hour. No wait on arrival either... excellent service!
February 25, 2024
Unprompted review
Order ready for my collection as…
Order ready for my collection as notified. We had travelled from West Lancs, it would have been helpful if the toilets were open.otherwise no complaints
February 14, 2024
Unprompted review
Online piant order
Ordered online, collected within the hour - perfect!
The staff there were so helpful and friendly
February 10, 2024
Unprompted review
Click and collect works
Quick at collection counter but a small delay getting through check out.
January 29, 2024
Unprompted review
Home delivery was fantastic
Home delivery was fantastic, especially when I had ordered 3 large tins of paint.
January 20, 2024
Easy to order pick up after 1hour
Easy to order pick up after 1hour
Ready for pickup as soon as I arrived welcome was with a smile great customer service
January 20, 2024
Unprompted review
Lovely new store layout
Although I couldn't find the paint in the finish I wanted, I opted for my second choice. Well stocked store and a lovely new layout. Ann on the till was a very pleasant member of staff.
January 15, 2024
Unprompted review
In and out the shop
In and out the shop . Picked a few more bits up served with no delays. Excellent
January 14, 2024
Unprompted review
Click & collect
On arrival at the shop we were informed the trellis put aside had rust spots on it & would we like to choose another . On inspecting the 4 others in store they all had rust spots of varying degrees. We chose the best one as we’d travelled some distance to collect. The assistant kindly offered a discount which we accepted . I’d like to point out that the young lady that helped us, her service was exceptional , just a great shame all the trellis’s were faulty & we’d not been advised on ordering.
January 11, 2024
Unprompted review
Reply from Homebase - Altrincham
Hi Martine,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store - We're pleased you had great service despite the products issues 😊
Thanks,
Team Homebase
Had to wait a while to be served but…
Had to wait a while to be served but gentlemen was lovely.
January 4, 2024
Unprompted review
Most miserable place
Went to collect my items and the atmosphere in the store was dreadful. Both of us felt we had walked into someone else’s party (although there was no party atmosphere here)
Would I purchase from here again? Certainly not. Will stick to other DIY stores or Online in future
January 1, 2024
Unprompted review
Reply from Homebase - Altrincham
Hi Ian,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
I had a great customer service
I had a great customer service. Really friendly and helpful staff.
Will recommend to visit this place.
December 28, 2023
Unprompted review
Reply from Homebase - Altrincham
Hi Hira,
Thanks for the great feedback! So pleased to hear you had a great experience in store! It'd be amazing if you could let us know which store you visited so we can get this passed over to them 😊
Team Homebase
Fast service items well packaged
December 15, 2023
Reply from Homebase - Altrincham
Hi Lauraine,
Thanks for the great feedback! So pleased to hear you had a great delivery experience. We hope to see you again soon 😊
Team Homebase
Very easy transaction well organised…
Very easy transaction well organised but the lady on the desk serving initially was messing with sellotape and very rude and the lady on the till on the way out was slouching on the till and again rude! Your female staff need to cheer up and smile. The chap who served me was brilliant.
December 18, 2023
Unprompted review
Reply from Homebase - Altrincham
Hi Pounder,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Arrived at the store on the he daylights they…
Arrived at the store on the he day they said with no fuss
December 6, 2023
Reply from Homebase - Altrincham
Hi Tommy,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
collected a Christmas tree which was a…
collected a Christmas tree which was a really good shape and just as we would have selected ourselves! Thanks.
December 9, 2023
Unprompted review
Reply from Homebase - Altrincham
Hi Charlie,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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