Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... See more
Location
Switch locationWaterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB
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See what reviewers are saying
I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... See more
I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... See more
My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Ashbourne
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, United Kingdom
- 0345 640 7850
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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In store over on line
The online platform is easy to order from and relatively quick.
My preference would always be to buy from a Homebase store but sadly the colour choice of farrow and ball paint is extremely limited
Ace as usual
Order ready promptly, ready and eating when I got to the shop. Pleasant polite staff. Ace shopping experience as ever from Ashbourne Homebase.
I purchased a Gracie Rattan sideboard…
I purchased a Gracie Rattan sideboard which I had click and collect from the Ashbourne store. I was 3/4 of the way through building the sideboard when I realised the hinges were missing from the pack. When I called the store they said they are aware of the missing parts and that they forgot to give them to me. I live a half hour drive away so as you can imagine I’m not happy at all with the extra trip. There’s obviously been no communication between staff or I wouldn’t have to make this extra trip to finish off my sideboard!

Reply from Homebase - Ashbourne
5 star all packed up
5 star all packed up. In a box ready to take.
Ready in 15 mins and easy collection.
Ready in 15 mins and easy collection.
Exceptionally pleasant and helpful…
Exceptionally pleasant and helpful staff at Ashbourne, the male employee who wheeled the trolley to our car and helped to lift heavy boxes into the boot deserves a special mention.
Very quick and efficient
Very quick and efficient assembly of order - ready for collection well within half an hour of ordering.
The lady in the store
The lady in the store was really helpful. She told me my goods would be ready in 10 minutes - and they were.
Asked for help guidance and support re…
Asked for help guidance and support re Bags of decorative stones, Roger was so helpful,knowledgeable and ably assisted throughout the purchase and transfer to our vehicle. A top man in this fab Ashbourne Homebase store.
Excellent customer service
Had to go back to store as couldn't fit housing on my cordless strimmer. Turns out the screws were missing. TOM at desk sorted it and continued to put it together and checked it worked. Excellent customer service and a credit to Homebase
Very quick process
Very quick process, it was ready to collect in 5 mins.
Very quick waiting time for text to say…
Very quick waiting time for text to say items ready and went straight to counter were a lovely lady sorted me out very quickly all in all a very good experience
The stock showing was actually at the…
The stock showing was actually at the store unlike my local homebase
Great prices and excellent service from…
Great prices and excellent service from friendly staff, what's not to love.
I drive over 20 miles each way to use…
I drive over 20 miles each way to use this store. I find it is very well stocked, good quality items but what sets it apart, in my view and from my experience is the staff. On every occasion I find staff to be charming, helpful and always pleasant.
Absolutely fantastic service from the…
Absolutely fantastic service from the Ashbourne Homebase.
Having visited a lot recently in order to complete a renovation project we have found that, without exception, every member of staff on our numerous visits, has been extremely helpful, polite and cheerful.
Highly recommended.
It was very straightforward to order
It was very straightforward to order. It was ready to collect the following the day. I am very pleased with the service.
The assistant who served me was rather…
The assistant who served me was rather uninterested and couldn't wait to hand the order over. Asked if I was heavy and was answered not really, went out to get a trolley due to size and weight.

Reply from Homebase - Ashbourne
Fabulous staff. Lots of bargains.
The staff at Homebase in Ashbourne were fantastic. A lovely young man carried my items to my van and lifted them in for me. Nothing was too much trouble. I bought a gas barbecue with 20% off, Absolute bargain, as well as some nice outdoor pots and plants for my garden. Unfortunately when I came to unpack the barbecue today a part was damaged. I contacted Homebase and they couldn’t have been more helpful. The part was replaced straight away, no quibble. There’s some really good bargains to be had at Homebase at the moment.
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