Homebase - Ashbourne Reviews 

63
TrustScore 4.5 out of 5

4.4

Waterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB


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Rated 1 out of 5 stars

Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... See more

Rated 3 out of 5 stars

I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... See more

Rated 5 out of 5 stars

I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... See more

Rated 5 out of 5 stars

My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, United Kingdom

  • 0345 640 7850

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(63)

684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In store over on line

The online platform is easy to order from and relatively quick.
My preference would always be to buy from a Homebase store but sadly the colour choice of farrow and ball paint is extremely limited

September 11, 2024
Rated 5 out of 5 stars

Ace as usual

Order ready promptly, ready and eating when I got to the shop. Pleasant polite staff. Ace shopping experience as ever from Ashbourne Homebase.

September 17, 2024
Unprompted review
Rated 1 out of 5 stars

I purchased a Gracie Rattan sideboard…

I purchased a Gracie Rattan sideboard which I had click and collect from the Ashbourne store. I was 3/4 of the way through building the sideboard when I realised the hinges were missing from the pack. When I called the store they said they are aware of the missing parts and that they forgot to give them to me. I live a half hour drive away so as you can imagine I’m not happy at all with the extra trip. There’s obviously been no communication between staff or I wouldn’t have to make this extra trip to finish off my sideboard!

September 17, 2024
Unprompted review
Homebase - Ashbourne logo

Reply from Homebase - Ashbourne

Hi Rebecca,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Rated 5 out of 5 stars

Exceptionally pleasant and helpful…

Exceptionally pleasant and helpful staff at Ashbourne, the male employee who wheeled the trolley to our car and helped to lift heavy boxes into the boot deserves a special mention.

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had to go back to store as couldn't fit housing on my cordless strimmer. Turns out the screws were missing. TOM at desk sorted it and continued to put it together and checked it worked. Excellent customer service and a credit to Homebase

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

I drive over 20 miles each way to use…

I drive over 20 miles each way to use this store. I find it is very well stocked, good quality items but what sets it apart, in my view and from my experience is the staff. On every occasion I find staff to be charming, helpful and always pleasant.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from the…

Absolutely fantastic service from the Ashbourne Homebase.
Having visited a lot recently in order to complete a renovation project we have found that, without exception, every member of staff on our numerous visits, has been extremely helpful, polite and cheerful.
Highly recommended.

June 2, 2024
Unprompted review
Rated 2 out of 5 stars

The assistant who served me was rather…

The assistant who served me was rather uninterested and couldn't wait to hand the order over. Asked if I was heavy and was answered not really, went out to get a trolley due to size and weight.

May 31, 2024
Unprompted review
Homebase - Ashbourne logo

Reply from Homebase - Ashbourne

Hi John​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience in store. Feedback like this is incredibly important to us so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Rated 5 out of 5 stars

Fabulous staff. Lots of bargains.

The staff at Homebase in Ashbourne were fantastic. A lovely young man carried my items to my van and lifted them in for me. Nothing was too much trouble. I bought a gas barbecue with 20% off, Absolute bargain, as well as some nice outdoor pots and plants for my garden. Unfortunately when I came to unpack the barbecue today a part was damaged. I contacted Homebase and they couldn’t have been more helpful. The part was replaced straight away, no quibble. There’s some really good bargains to be had at Homebase at the moment.

May 28, 2024
Unprompted review

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